Ayvens in the UK Anmeldelser 

I received fantastic support from Andriy today regarding updates on my vehicle. Speedy and quick support in a friendly and professional manner.

Quick response and clear communication to all queries. That's what wee need to keep us moving safely and on time. Great work Ruben.

Roger Mullen is always helpful, has great communication and always follows up.

Was very helpful and knew the systems well and worked hard to find a solution to the problem.

The person was professional, considerate, clear, and got back to me within minutes with the information I asked for, which is 100% what you need really. Thank you!

Due to long lead time on new car order, staff were able to very quickly source an instock car directly from a dealership.
Impressed with efficiency of staff once phone call was made requesting if an instock car could be sourced instead of new build.

Booked a car service on the other side of the city at 8am on a bank holiday without confirming it with the garage. Arrived and the place was shut. Got passed around multiple people before they could rearrange to somewhere else. We massively overpay for the maintenance plan and it isn't even an easy process, definitely would not recommend.

Truly awful experience from Leaseplan and now carried forward to their new owners Ayvens. At the end of your leasing period they will arrange collection of the car and arrange a microscopic inspection of the car’s paintwork. My vehicle was 6 years and one month old with a book value of circa £10K taking into account the contracted mileage of 103K. Ayvens outsource the collection to British Car Auctions and their lady representative arrived 4 hours late complete with an unannounced male ‘heavy’. They proceeded to check the car under flashlight and flag up a ridiculous amount of perceived marks which I disputed when the authorised lady briefed in her findings. She admitted many ‘marks’ were not visible on her photographic evidence. No car of this age would pass the showroom type condition scrutiny the vehicle was put under but in any event carrying out such an inspection in darkness with no right to reply is a completely unfair process. The upshot is that after hearing nothing for three weeks an automated invoice is presented for £1040 two days before Xmas. This is not a one off as when I returned my previous vehicle - the exact same thing happened with them even trying to charge me for a ‘missing’ spare wheel that was in the vehicle but the inspector somehow missed. Sadly I ordered my last vehicle before this rip off practice manifested - 6 years later I’m experiencing the same extortion. The code of practice they work to will show many examples of what’s not normal wear and tear but these examples have a ridiculously lower bar in reality. Any reasonable person would accept being charged for excess wear and tear but the company are not fair with this regard and it’s obviously a way to boost profit at the expense of the consumer. AVOID AT ALL COSTS if you don’t want to be ripped off when returning your vehicle.

Nighat from customer services was very helpful, with a swift response to my question. Excellent service.

AVOID at all costs!
Absolute joke of a company. Credit score in high 900s, home owner, never missed a payment for anything with history to prove, yet they wanted to see evidence of 30K+ savings over a period of 3-6 months so refused my lease. All for a car £100 LESS than I have been paying for. Complete madness. This all took 4 days as well as communication is terrible. Do yourself a favour and don't even bother.

Edit: Just to add, instantly accepted by another lease company for a more expensive vehicle, with amazing customer service. Says it all really.

Easy to go with, professional attitude and solution minded which is very important. Super service has being given and this is just so important as this is showing respect and gives me a clear "customer first" feeling.

Operator that was dealing with my booking was helpful understanding and efficient. Top marks.

I drive a van for a company. The last two requests made.
First told to be at a garage for 08,00, confirmation having been sent,
Arrived no details from Ayvens sent through.
Second confirmation of service sent through, arrived at garage, no details. Booking for 4 days later that had been cancelled.
My employer is getting very frustrated and so am I,

Excellent service, even when changes were made after the initial correspondence, very quick response time to my e-mails

While our experience with the Drive Electric booking process was far from desirable, Sara Byrne went above and beyond to help us through the process. She was courteous and efficient as well as always available to answer any questions. To be honest, if not for her we would have given up and gone elsewhere.

Affy was super helpful, sorted my issue out really quickly, was very clear and concise, a credit to Ayven.

The Ayvens Flex team have been really tested this year with the volume of vehicles we've had from them. Throughout the year they've been extremely helpful and quick to respond to emails which is always appreciated. They've also been really patient with all of the changes and last minute adjustments I've requested.

My most recent 100% electric company car via Ayvens was very temperamental to say the least and riddled with factory faults.

During this frustrating time both Najma Abdullahi (customer services executive) and Abdul Qadoos (operations executive) have gone above and beyond in all aspects in ensuring I was kept mobile at all times and being very flexible and accommodating around my busy schedule. This made the whole ordeal quite pleasant with minimum downtime incurred towards my day to day duties.

Abdul was super quick and helpful with my request

Thank you, Ruben very polite and helped me with what I needed