Makayla J. She was a throughout and helpful. She asked questions until I issue was resolved. This was true actual customer service. I had someone else help me, but Makayla J did impressive work and di... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Somebody stole my concert ticket from account , had call multiple times and email to get it back it shouldn’t have happen and taken soo long to get resolved. Causing me to stuff lots of anxiety becaus... Se mere
I called earlier and the representative didn’t know what to do and provided no help. But calling this time around, the representative knew exactly what to do and assisted me quickly and efficiently! W... Se mere
Jerzy was polite, patient and helpful. Smooth experience, nice interaction. Give Jerzy a raise, hire more folks like Jerzy, and encourage more people to buy tickets on the phone. Thanks for the nice t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Official tickets and your source for live entertainment
Kontaktoplysninger
USA
- www.axs.com
4,3
Fremragende
18 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Payment issue
Kaleb while not able to resolve my payment issue he was able to assist me in getting the issue escalated. They did a great job! 10 outta 10!
10. september 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Elizabeth D
Elizabeth D. was so helpful and professional! She upgraded my tickets seamlessly.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Brian,
Thank you so much! Elizabeth D. is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Kameron is the best
Kameron took a great deal of time to help resolve my issue.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Joe,
Thank you so much! Kameron is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
The support representative was awful
The support representative, Crystal, was incredibly rude, unprofessional, and unhelpful. She answered questions vaguely, provided no substance or detail, and dismissed my questions and insisted on disconnecting before I was given proper assistance. She provided no solutions and only vaguely mentioned submitting an IT ticket but provided no detail on how my concern would be addressed or any detail on how they would follow up with me. She insisted my tickets were listed for resale but could not provide any evidence or proof that was in dispute of what I and others were finding which was no resale tickets were listed as available for the venue, meaning I have no way of recouping any of my $134 cost for the show tomorrow evening. She just kept repeating a reference to a general customer support website and telling me to email or sit in another queue for 25 minutes.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Oaktown,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Ticket missing from App
I’ve been waiting for my tickets to journey. My concert is in two days and they weren’t showing in my app. I did a live chat with Casey K and she was able to get my tickets to appear within two minutes of chatting. She was a great help.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi tshoberearthlink.net,
Thank you so much! Casey K. is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Fixed my botting issue
10. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Tom,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
AXS Customer Non-Service
I first tried a chat with AXS. Had to repeatedly list my issue/question/problem only to be told to try what I'd unsuccessfully tried for 30 minutes on my own.
It was suggested on the chat to "speak" with a live agent; just another chat with frustratingly long waits for replies. Evidently they're not making enough on "Convenience Fees" to install telephone lines to assist customers who have no other options
Nothing answered or resolved. Spent close to 2 hrs on the issue. Meanwhile, they get to keep money owed me.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Mike,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Employee Brenda
Employee, Brenda, who helped me was very good and very helpful. We were very happy to solve the issue.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Hansa,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Besvarelse fra AXS USA
Hi Joseph,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kiara was very helpful and…
Kiara was very helpful and understanding of my issue. i'm still waiting to hear from AXS regarding my refund, but Kiara explained the process well and understood my mistake.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Scott,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Besvarelse fra AXS USA
Hi Robert,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Responsive timing and great…
Responsive timing and great communication from Sherrell B
10. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Joe,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley so so great in helping me right…
Ashley so so great in helping me right away and got my issue resolved. We bought tickets less than 12 hrs ago and the chat was not open yet. I called and she fixed my issue in minutes. Thank you
10. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Justine,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Besvarelse fra AXS USA
Hi DB,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Efficient!!
She was very helpful and resolved my issue and also was very efficient! Thanks Sarahi V
9. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Beca,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
They Understood the Assignment
Casey understood the situation and had compassion to make it right.
I had a duplicate charge and they understood that I wasn’t trying to buy four tickets that instead their ticketing system charged me a second time after my credit card initially thought it was fraud. I didn’t want to miss the chance of being on the waitlist so I put myself back on the waitlist, not knowing that the charge was going to come through again a week later.
It’s in these extreme situations that a company shows their true colors and makes it right for the purchaser.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Vanessa,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
I was mislead about getting a ticket…
I was mislead about getting a ticket and spent two hours total trying to rectify a problem that could not be solved.
Your reply is completely without merit unless you can solve my issue.
Your 2nd reply is meaningless since my problem is that I was told I would be able to buy a ticket but that was not an accurate promise. My problem is today, not the future. I want my problem solved. A vague platitude means nothing in this circumstance.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Eileen,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Besvarelse fra AXS USA
Hi Jessica,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Shoutout to Kevin W.
When trying to get from the virtual assistant to a real person, I only had to go through two steps which was quick compared to other services nowadays! Once I got connected to a human representative, Kevin W. gave me clear instructions to resolve my issue and answered all questions I had clearly. The whole process was easy and Kevin W. was pleasant to interact with.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Ang,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kevin W was quick to fix my problem
8. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Hannah,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.