AXS USA Anmeldelser 

The agent was very helpful and thorough. My issue was acknowledged and a request for refund was forwarded, to event coordinator, for consideration. Additional instructions were provided, to explain process and what to expect.

Cody was nice and the wait for 27 ahead of me went quickly. I'm not sure yet if my issue will be resolved but one issue I had was getting lost from the chat and having to restart the live chat request 3 times.

Sarahi V was my customer care rep when I used live chat to have a confirmation email resent to me giving me all my information for Michelle Branch tickets I purchased in August. Sarahi V took less than 10 minutes to resend an email to me with all the information I requested from her. Sarahi was efficient, courteous and kept me informed through out the live chat. She needs to be recognized as a first rate customer service representative at AXS. Thank you

I notice mostly positive reviews. Mine is not. Back in March I bought tickets for Head Trip at a cost of $1,090.54 (pass & overnight parking).

I had a heart attack on August 3rd, wrote to AXS explaining what happened and asked for a refund, all I've got was a response to read their sale terms, all sales are final. All conversation ended after 2 e-mails, their customer service simply ignored all subsequent e-mails from me

To make matters worse I cannot even sell these tickets, that option is only available to US residents. I paid the same money and should be treated the same

Access to AXS website is a problem too. Can't access on my laptop because I use VPN. I tried to log in, password is incorrect, I requested to reset it, got the link and put in the new password exactly the same as the old. It worked fine.

I also had tickets for EDC Orlando in November. Front Gate Tickets refunded my money and wished me best of health and speedy recovery. Night and day compared to AXS who's message to me was basically tough luck, get lost

All I wanted was tickets to a concert that like I’m buying a damn army tank this sucks it’s too hard to spend my money

Cory (not sure of the spelling) was a very helpful and nice AXS phone representative. She was able to request a refund for my credit.

This took place after an unhelpful chat with live support (Tasha C), who took a long time to respond and wouldn't approve a refund, even though I said a previous representative told me it was possible.

Also, this could all have been prevented if there had been a better system to apply Coachella account credit to their waitlist system. I'm sure this issue happens often

Overall, got the job done. My lack of 5 stars is simply because my agent didn’t resolve my issue before asking if I needed help with anything else. It felt like I was being pushed off. Once I stated I’d like to remain on chat until my issue was resolved, she was great. It took a bit more time but ultimately, I’m happy with the results!

fast and professional

Once you can get to Live Chat, they are helpful! Stacy was awesome help with finding lost tickets!

This was my fourth or fifth attempt to get my issue resolved. I have been trying to upgrade my tickets for my show tonight, but the AXS system continues giving me an error. The system believes I have more than one browser open. I don't. And no one has been able to help me. This last agent is submitting a ticket to figure out the issue, which is great, but I still am not able to upgrade my tickets. So my experience is bittersweet.
It would have been great if I would have been able to also get upgraded tickets, that I would actually be paying for, I might add.
Your site need a massive upgrade to its "so called" security.

I was not seeing my money from ticket sales and Ladaysia found the date the money was transferred and I was able to look for the name of the payee and found the money. Give her a Gold Star please.
Thank you Bob Young

Kiara P was fantastic. I was super frustrated, trying to access my tickets per the instructions in the email. I couldn't log into my account to access them. Within a few minutes or less, she identified the issue. Remove Goldenvoice and use the AXS app directly. Boom - done. In what felt like less than 5 mins max.

Great guy and great representative for your company. He went above and beyond to help me solve a problem.

Very helpful and polite! Appreciate the quick responses.

My account was compromised and Donna was extremely helpful. The details of the fraud made it quite complicated to resolve. Despite spending nearly an hour helping me, Donna was patient and persistent. Grateful to have my account back! I doubt my experience would have been as good with TM 😉

Elizabeth was very helpful and went back to make sure everything looked good. I appreciate her help.

I had an issue with ticket transfer from stubhub- incorrect email- She was able to confirm my identity and help
me get my tickets! Great customer service.

I was just trying to buy a concert ticket, but then it was saying transaction failed no matter what card I used. I finally got it to work (I had to use PayPal) only to find out that I have to download an app just to view the tickets. 👎

Chris was the most incredibly patient customer service person I've ever meant, I should know I have been in customer service for more than 30 years. He is the definition of customer service. I always tell people what made customer service easy for me was, I'm always the customer and that is exactly what Chris showed me. I hope my review plays a part in a pay raise. God Bless you Chris!!