Horrible! Season ticket holder for over 10 years (FC Dallas) every year there is always a access issue with the site. I wish I can move to another ticketing site, but I'm sooo tied down to this site t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Makayla J. She was a throughout and helpful. She asked questions until I issue was resolved. This was true actual customer service. I had someone else help me, but Makayla J did impressive work and di... Se mere
I called earlier and the representative didn’t know what to do and provided no help. But calling this time around, the representative knew exactly what to do and assisted me quickly and efficiently! W... Se mere
Really fantastic experience overall; very easy to use. Sadly I had to cancel a VIP experience with a band, and having the insurance on the tickets allowed me to get a refund within moments via the ch... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Official tickets and your source for live entertainment
Kontaktoplysninger
USA
- www.axs.com
4,3
Fremragende
18 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Atrocious Service.
Did not address the concern at all. Justified internal scalping. Would not partial refund and disconnected chat after one response. Absolutely terrible service.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Berka,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Besvarelse fra AXS USA
Hi Holly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Casey K
Casey K. was very helpful with my questions. AXS has great client service!!!
23. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Bill,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Jerzy
Jerzy, was super helpful and easy to talk to. He made my experience quick and seamless.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Charity,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Horrible support
Trying to upgrade tickets. Live chat completely ignored my issue with the website not working, gave a generic response and ended the chat.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Darryn,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Besvarelse fra AXS USA
Hi Kelly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Would give 0 stars if possible
Would give 0 stars if possible. I have been trying to purchase tickets for the past day and my payment methods keep getting declined, across every combination of multiple credit cards, Paypal, using the mobile app, on/off Wifi. I reached out to support, which took about 15 minutes to get to a human, and they said that my account has been locked and someone will reach out within 3-5 business days.
This is not a way to run a serious business. Highly recommend using alternatives to AXS, even if it's a little more expensive, just to save the headache of having to deal with AXS.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Ryan,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
He took a great deal of time helping…
He took a great deal of time helping me. Excellent customer service
23. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Tamra,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Donna was very helped in sorting out my…
Donna was very helped in sorting out my issues and gave a resolution time frame.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Kristy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Quick and helpful
22. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi CM,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Tracy was amazing
Tracy was amazing, patient, went above and beyond to help me she literally made my day!!
She should be recognized as exceptional employee
21. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Jane,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
SHERRELL B
SHERRELL B, found my issue very quickly and was able to resolve it fast. Thank you SHERRELL!
21. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Jennifer,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
My issue was resolved right away
My issue was resolved right away. Thank you
21. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Derrick,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Besvarelse fra AXS USA
Hi Jazmine,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Walter took the time to help me resolve…
Walter took the time to help me resolve this issue of not being able to access my transfered tickets. He patiently walked me through multiple steps to clear my history, uninstall then reinstall the axs app. He even explained the steps needed for my friend to recall her transfer and the re-transfer my tickets. The result was my tickets are in my app ready to use. Thank you!
19. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Thank you for your positive review! We're glad to hear that you found our AXS Tickets app easy to use. If you have any suggestions or feedback to make your experience even better, please let us know.
Extremely helpful and understanding…
Extremely helpful and understanding when handling a duplicate transaction, really appreciated the quick resolution!
19. september 2026
Uopfordret anmeldelse
Besvarelse fra AXS USA
Hi Allie,
Thank you for contacting AXS.
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Thank you!
AXS CUSTOMER CARE
www.axs.com | Chat Live!
tried to transfer tickets
tried to transfer tickets, what a sh!t show
19. september 2026
Uopfordret anmeldelse
SOlved my Problem extremely HelpFul
Sarah V was extremely Helpful. She got my app up and running and solved all of my access issues. She was also kind, respectful and provided a great customer support experience
19. september 2026
Uopfordret anmeldelse
It was a lot of work and stress to…
It was a lot of work and stress to figure out upgrading my tickets but I got it figured out and the staff was very helpful
18. september 2026
Uopfordret anmeldelse
My husband bought tickets for his…
My husband bought tickets for his parents and couldn't transfer them. Sarahi V. was a huge help!
19. september 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.