AWM Windows and Doors Anmeldelser 

Window arrived and glass panel is cracked. Rang them and the bloke on the phone literally couldn’t give a **** said it’s curb side delivery so the delivery driver shouldn’t of even come into my home so that’s another issue why did he come in and drop it off then? I then finally got him to listen and allow me to send photos of the glass panel where the driver left them, before they had been unwrapped and fitted etc to show it was cracked and no reply at all compete radio silence over email. Would not recommend nearly £600 window and they basically deliver what they want in whatever condition and as long as it’s “delivered” that’s it. Do not buy off them, go to a local company to you who care about their customers a bit more. This is my second order off them and I won’t order again off them as I’ve had issues with my first order also with poor quality hardware. Avoid

On the plus side production and delivery was quick and they look good.But on the down side there was insufficient clearance for the doors without modification to the strike plate(nothing to do with toeing and heeling). The beading was extremely tight but worst of all there are smears on the inside of the units. I therefore think 3 stars is fair and I would not recommend.

Awful customer service

I called on Monday 11th of August to ask a few questions and delivery dates came up during the conversation. I was told delivery is every 4 weeks but the next delivery in my area was in two weeks so I trustingly placed my order. Having called up today (14th) as the confirmation email went to my junk inbox, I’ve now been told the delivery won’t be for four weeks. I only placed the order as it was delivery within a manageable time scale for my project.
However more frustratingly I have now been told over the phone and in an email by Gemma that there is no way she told me the delivery was in two weeks.
Both my builder and my husband were in the kitchen when I was on the phone, checking the details of the door. Both heard her say that delivery would be on the 28th of August.
Yet the customer service is to tell me I am wrong full stop. No possible way they made a mistake and no offer to help rectify the mistake THEY made.
I would have just ordered it from somewhere else for a quicker delivery and saved myself this hassle had I been given correct information.

This company fitted windows at my house, I say fitted but it turns out huge gaps where left around the front of the house, which the fitters covered up with UPVC strips.
No response at all from repeated messages and calls to the office, had to pay out more to get mess they left sorted.
Avoid.

Great service throughout. My wife and I visited the factory to check out the quality of patio doors and get some advice before buying. A sales women showed us around and took time to listen to what we wanted, fully explaining the products that were available. I ordered online and got a delivery date at the same time. I would definitely recommend paying for delivery as this allowed for live tracking on the day, and a friendly delivery guy with a specific van for the job. I also ordered a fixing kit which was worth the cost. My son and I have now fitted the sliding patio doors and they look and operate great, with no problems. A professional friendly service throughout with quality products at a competitive price.

Absolutely Shocking!! After care is zero.
Firstly the trims weren’t flexible to fit onto doors, I emailed regarding this & was told I would need to purchase new trims as they had since changed the style of them, obviously I interpreted that this had been a common problem in order for them to change them.
More recently the doors are not closing properly, which they inform me it must be the fitters fault.
Zero after care & clearly not concerned with customers complaints.
Please consider purchasing these doors from a local supplier with good after care.

Oh my god what terrible customer service, I have spent a couple of thousand pounds with this company, they sent out a French door with damaged hinges and glass that had glue inside the two panes of glass. I also purchased an extra handle for £25 in black, I employed a fitter to fit the door professionally he advised me the hinges and handle had damage (I found the pane damage myself later). I telephoned and emailed the company with images of the damage 3 days later I was still waiting on a response, so I chased it up and the response was pretty awful I was accused of not sending images or emails regarding the damage, then they mysteriously found them, then a very edgy women dealing with it then accused my fitter of damaging the £25 handle ( the damage were light scratches on the handle nothing to do with fitting ) point blankly refused to replace it after all the money I have spent with them which is over £2k all for a £25 handle now they have lost any future business from me. Her attitude was shameful and accused me of lying, I have my own business and if any of my staff had acted in that way with a customer slamming the phone down on me they would be sacked. This is no way to treat a valued customer.

Good product. Good price. Good service

Really easy to order, and great customer service

Good quality product, efficient delivery

Great service with good notice of delivery and a very helpful driver. Not yet had the door fitted but so far looks excellent quality.

Simple process to order the replacement door, great price for the door, arrived on time and fits perfectly.
High recommended

I bought a anthracite double patio door for a outbuilding, information received was good, easy options to select on website, delivered on specified delivery date, door fit perfectly. Local suppliers were quoting between £1500 - £1750.
Andrew amazing price at just over a £1000. Highly recommend!

good price, decent quality, easy process

Nice and easy to order delivery was on time and products were spot on very happy will be using again

Very pleased with the patio doors. Delivery drive- Nile, was very helpful. Customer service was very good.

Ordering the windows online was easy. I received confirmation and a draw up of what the windows and doors would look like within 24 hours. I was informed when the windows would be delivered with a date. The delivery driver was brilliant and friendly.
I was pleased with the quality of the windows… I would highly recommend.

Thanks for your true to your word on when product was manufactured and delivered on time you promised. I would recommend your product to anyone that wants to purchase

I'm over the moon with the doors and the price but because I wasn't prepared for when they were delivered my idiot house mate told the delivery guy to leave the glass face down on the floor which appears to have scratched all the glass from all the grit on the floor

Brilliant service