Extremely helpful, efficient customer service, excellent products. We’d gone from double glazing to triple glazing. The difference in sound pollution is incredible. Tested it, had gone down with 30 de... Se mere
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Se, hvad kunderne siger
User friendly site, easy to navigate and order. Friendly, pro-active customer service both via phone and email. However, the courier they used wasn’t reliable. They are supposed to call an hour bef... Se mere
Virksomheden har svaret
I made an enquiry one evening and had a reply that same night from Chris who couldn’t have been more helpful. Having been let down by builders and left trying to order windows and doors myself he made... Se mere
Virksomheden har svaret
From time of ordering to delivery we were kept informed about our order. Arrived, all good, looked great once fitted. We did have an issue with one of the panes a few days after fitting and this is w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Suppliers of top quality UPVC windows and doors direct from the factory to the home. Order online with confidence using our simple pricing engine. Amazing prices and fast lead times. Improve the energy efficiency of your home with Veka Halo and Eurocell windows and doors. Also, try our composite door designer with many styles and colours available. Design your dream front door and get an instant price there and then. Check out the full range on our website and order online today. We deliver to England, Wales and Scotland for only £35. Our current lead time from order to delivery is around 10-12 working days.
Kontaktoplysninger
28a Avenue Road , WR143BG, Malvern, Storbritannien
- 07908095493
- sales@windowsupplydirectltd.co.uk
- windowsupplydirectltd.co.uk
4,4
Fremragende
229 anmeldelser
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unprofessional staff
14. marts 2026
Besvarelse fra Window Supply Direct
Thank you for providing your feedback, though we are disappointed to receive a one-star review.
I would like to clarify the circumstances for those reading this. You contacted our office and were verbally abusive towards a member of staff, using offensive language before hanging up. We have a zero-tolerance policy regarding such behavior.
Regarding your technical concern, your issue was that the windows did not arrive fully glazed with the cills pre-fitted. Our FAQs explicitly state how items are delivered, which is standard practice across the window industry. You received exactly what was ordered.
Great product & great service!
Great product & great service!
Will definitely use again & recommend!
14. marts 2026
Besvarelse fra Window Supply Direct
Thank you for the great review! Many thanks
Amazing company and when my glass was…
Amazing company and when my glass was broke they brought another one as soon as possible
7. marts 2026
Besvarelse fra Window Supply Direct
Thank you for the great review? We try our best and are glad you are happy!
Extremely helpful
Extremely helpful, efficient customer service, excellent products. We’d gone from double glazing to triple glazing. The difference in sound pollution is incredible. Tested it, had gone down with 30 decibels. So worth it!
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Window Supply Direct
Thank you for the 5 star review. We are really pleased you are happy with the service and product!
Great costumes service
Great costumes service. Very very very easy to order on line.
Fairly quick delivery.
Good products
25. februar 2026
Besvarelse fra Window Supply Direct
Thank you for the 5 star review! Many thanks
Besvarelse fra Window Supply Direct
Thank you for the great review!
Door was perfect
Door was perfect, delivery great and good communication. Couldn’t have asked for more, thanks!
16. februar 2026
Besvarelse fra Window Supply Direct
Thank you for the 5 star review!
Besvarelse fra Window Supply Direct
Thank you for the 5 ⭐ review!
Great company - great service
I've ordered a number of windows from these guys and have always been really impressed by the quality of service and good prices. They're helpful and prompt to reply if you have a query. I thoroughly recommend them.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Window Supply Direct
Hi Joe, thank you for the 5 star review! We are pleased that you are happy with the product and service you received. Kind regards, WSD
Besvarelse fra Window Supply Direct
Thank you for the 5 star review! Kind regards, WSD
Great experience with this company
Great experience with this company. They were very helpful in guiding me through the correct measurements for my window, which I really appreciated as I had never ordered one before. For someone new to this, the process can feel quite stressful, but their team made it much easier.
They adjusted the delivery date to suit my request and kept me updated on the day the item was dispatched. I spoke to a few different team members, and everyone was helpful and professional, which shows they have a strong team.
The window style I wanted was only available through them, and ordering through their website was straightforward compared to other companies that required a much longer process. Overall, very pleased with the service.
13. januar 2026
Besvarelse fra Window Supply Direct
Thank you very much for the lovely review. It really does brighten up our day to read this type of comment. Please do not hesitate to give us a call if you need anything else. Kind regards, WSD
It was easy to get a price and order
It was easy to get a price and order, it was delivered on time and the driver was very helpful
22. januar 2026
Besvarelse fra Window Supply Direct
Thank you very much for the 5 star view. Kind regards, WSD
Great door
Process of ordering online was clear, the door came in good condition, the right size and good quality.
19. januar 2026
Besvarelse fra Window Supply Direct
Thank you for the 5 star review. Kind regards, WSD
Beading was incorrect length
Beading was incorrect length. Therefore upon installing it the beading was damaged, this occurred on all 4 windows that required installing. For a product like windows, I'd expect everything to arrive millimetre perfect.
17. januar 2026
Besvarelse fra Window Supply Direct
All window beads are hand-cut to length and fitted before undergoing quality control. Every window is scrutinised, and only those that meet our high QC standards leave the factory. If beads were too short, it would be easily noticeable during inspection; if they were too long, they would not fit into the frames.
Regarding the issue you encountered, we suggest that either:
1) The beads were mixed up and placed in the wrong sections during glazing.
2) The long beads were fitted first, which makes fitting the shorter beads extremely difficult and can make them appear to be the incorrect length.
Had we been notified of this issue at the time, we could have provided immediate assistance.
Kind regards, WSD
Regarding delivery
Regarding delivery, they do kerbside only and an able-bodied person be available to unload it directly from the lorry. This can be extremely heavy and break your back, so please take note before placing the order.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Window Supply Direct
Hi
We advise all our customers prior to delivery of the kerbside delivery service. However, our drivers are helpful and will assist further if they can.
To ensure a smooth process, we recommend having an able-bodied person available to assist with receiving the order.
For ease of handling, the frames, glass, and cills are delivered as separate components. This ensures each item is as light as possible during offloading.
Kind regards, WSD
Good customer service
User friendly site, easy to navigate and order.
Friendly, pro-active customer service both via phone and email.
However, the courier they used wasn’t reliable. They are supposed to call an hour before delivery, but didn’t. Didn’t show on the first delivery date and still didn’t call on the second attempt, just showed up.
Other than the delivery, their service is excellent.
19. november 2025
Besvarelse fra Window Supply Direct
Hi,
Regarding your delivery, we attempted to deliver your order on the arranged date. Our driver called ahead but, unfortunately, received no answer upon arrival and waited for ten minutes before leaving.
We were pleased to promptly rearrange the delivery, which was then completed on schedule.
We were also happy to replace a damaged piece of glass free of charge, even though we were notified after the standard 48-hour checking period had expired. Kind regards WSD
Didn’t get what I ordered
Didn’t get what I ordered, came in grain effect which I did not want.
25. november 2025
Besvarelse fra Window Supply Direct
Hi
Please note that all of the coloured profiles we supply as standard feature a woodgrain effect.
If you require a smooth coloured finish, we can certainly supply it, but it would need to be processed as a special order. Please be aware that special orders have a slightly longer lead time. Kind regards, WSD
Exceptional personal service
I made an enquiry one evening and had a reply that same night from Chris who couldn’t have been more helpful. Having been let down by builders and left trying to order windows and doors myself he made sure I was ordering what I needed even taking the time to call me to discuss - not something most online suppliers ever seem to do. Windows shipped exactly on time and are great quality. Tiny hiccup with some handles put right in 24 hours with a courier delivery. Exceptional service like this needs an extra star!
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Window Supply Direct
Thank you very much for the 5 star review! We are really please you are happy with your doors and windows. Kind regards, WSD
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