Avtex Anmeldelser 138

Contacted Avtex with problems with my TV after speaking to an Avtex representative my TV was picked up on Monday repaired and returned by lunch time on Wednesday, I have never had so fast and prompt repair and return by any other company.
So thanks to the repair team

This is the second avtex tv I’ve had and both built in dvd players have packed in working, the first tv was returned for repair and lasted a few months before it packed in again so I have not bothered returning the second tv and the record feature using a usb flash drive is so complicated it’s impossible to use. Won’t waste my money on the brand again.

Avtex wifi router.
Yes, its expensive.
But! You get what you pay for.
We toured all brittany in france for 6 weeks.
We had full internet and tv, freeview all the time.
Not one drop in signal.
We live remote, at home, bt struggled with wifi, so we just connect to the van and have great internet were our neighbours struggle.
Its so damn good.

Like to say a big thanks for all the help from Avtex Customer support on the turn around of my TV and sending a new Remote great service Brilliant and Thanks You

Terrible after sale service . Purchased a second acted tv and Bluetooth soundbar from a third party seller only to find there was no remote for the sound bar. So the tv and sound bar are not cheap to start with so to be told to “ go back to where I bought them from “ was a disappointment to say the least. They are based in Cardiff like myself and am embarrassed to be associated with a company with such poor service / staff

When you buy an Avtex caravan TV what you are getting is a cheap TV with a few badly designed 'special' features that they use as justification to charge a ridiculous price premium. My TV has been rubbish from day one and I regret buying it every time I use it. For a start, they advertise it as having all of the catch up channels but it doesn't - not even the main ones like ITV. Going through the menu system to, for example, connect to WiFi is like programming a computer from the 1990s. They've added a signal meter to help you adjust your aerial which would be brilliant except it only stays on the screen for 5 seconds. When you press buttons on the remote it registers something completely different - for example it you press down then left it registers down twice. I thought it was the remote so replaced it but the new one did the same thing - the problem is in the TV. The tuner is nowhere near as sensitive as other 12v TVs I've had. I could go on and on. There is literally only one redeeming feature and that is the picture quality which is good compared to other small 12v TVs.

Had a problem with our Avtex leisure TV. This review is for the after sales service. In essence I called the support number. Informed them about the issue. Delivery company picked up the item the following day for repair or replacement. Next day after that a new or fixed TV was received. Thank you for the hassle free service

Fantastic service on all levels.
My remote for my avtex tv stopped operating my tv, I changed the batteries but no joy. Contacted Avtex company and very helpful gentleman helped me order a new one. Not expensive, came next day, unfortunately the new one still didn’t connect-operate the tv. Rang Avtex again talked to the same gentleman. Very very helpful suggested it could be a sensor, he arranged for a courier to collect it from my home next day. Received a phone call three days later all fixed and returned to me in four days.absolutely superb service. Could not recommend it more highly, to anyone's looking to buy a tv.

I have had an Avtex tv for a number of years and have been very happy with the product so had no hesitation purchasing another product. For one reason or another I ended up with the wrong product, contacted Avtex and their legendary customer services jumped into action and before you know all is sorted. Thanks for the great service.

Exceptional televisions matched with after sales support should you need it - a very refreshing change from the “normal” of the world today and long may it continue!

Picture quality for this expensive TV is poor no matter what settings Iv’e tried faces always look ghostly and washed out, wish I’d got something cheaper!

Three pin power socket faulty. Returned to Avtex and had it back within a few days. Now works fine. They collected and returned repaired with the courier fees included for £79. Helpful staff in tech dept.
Sets are made in China and bad reports here are probably as a result of poor quality control before shipment ?

Trying to record was impossible when on satellite, most times on aerial very hit and mostly miss. E mail help was helpful but when faults continued I was referred to phone help but not practical when watching after working hours. Tv frequently pauses sound for a fraction of a second, very annoying. Just not worth the cost difference from lower cost tv sets.

Sent my TV back as had developed 2 issues. 1st 12v dc cable stopped working - after speaking to avtex tech support they pointed out it had 12v fuse in and should be 5v - fair enough I thought. 2nd fault was stand by mode not working properly. When I spoke to avtex I enquired about exchanging/upgrading the tv, buying another tv, another soundbar and a couple of voice activated remotes and was told this is indeed possible and they would work something out for me. Rang them up today and tone had completely changed saying the screen was broken on return and they absolutely would not be doing anything re upgrade and further purchases. I pointed out it now felt I was being penalised because of courier. So the good aspects are the returns and warranty in getting faults fixed. The bad is being told they would exchange/upgrade tv with me also purchasing a few other items. I now feel ‘blanked’ and let down by how this has transpired to the extent I am now thinking that my customer loyalty has been misplaced - shame really. In summary not all bad and not all good.

We have been using Avtex TV's in our motorhomes for the past 17 years, we have had minor problems but these have been sorted out with the technicians on a quick phone call to Customer Services. I also use their Camper Sat Nav which we find excellent, we had one problem with it but talking to Customer Service it was collected and sorted and back with me in 3 days, out of warranty but no charge. The best Customer Services I have ever received from any company, no hanging around on the phone for minutes or hours.

What a load of rubbish I got one for my camper wish I never bothered my mate also got one he says same pure rubbish.
If this company swear by there products should take them back as crap.
Over priced don’t waste your money

Brought an Avtex W195TS for my Campervan. Looks nice, picture quality ok but the real reason we bought it was that I could connect it to my iPhone Hotspot and stream tv through all the apps. Unfortunately, no app for More 4 or My5 and you can’t watch live tv on the ITVX app! I should have checked these things before purchasing, beware!

Chose a 3 times more expensive Avtex supposedly all singing, all dancing smart tv over competitors because I believed it would be best choice in my motorhome. A very expensive mistake, it has been an awful experience. Connected tv to my roof mounted max view aerial and booster. Regardless of where I was located channel choice was always poor, sometimes only managing a couple of BBC channels in total, sometimes only a few non BBC ones and even then reception would be poor. As for all the other features well they were non existent. Bought a Fire TV stick, broadband router and roof mounted antenna to improve performance. It was to enable me to use all the other available features. Complete waste of money, Chanel choice is slightly better but reception and viewing pleasure is non existent barely 2 seconds of content and then signal drops out, it is impossible to watch anything all the way through, a 60 minutes programme can take 80+ minutes to play if I even get to see a whole episode! I can’t watch terrestrial tv, digital tv, streaming without interruption. TV struggles to connect to internet, won’t connect to hotspot. It has been an expensive, frustrating nightmare of a purchase and I WOULD NOT recommend it to anyone. 🤬🤬

Purchased Avtex 5G AMR985 for picking up local free wifi…. Feeling totally “ripped off” by the misleading product description…

It’s not 5G ! For example, it uses old cat4 technology, whereas my old iPhone 12 is cat6…

Raised this issue in Mid-February’23, by emailing level 2 customer support, after level 1 confirmed that this is indeed only a cat4 product…

Still awaiting a response from Avtex level 2 support and it’s already the 5th of March’23…

Don’t waste your money, and just use an old cat6 phone as a hotspot instead!

I see a lot of people say poor be it sound or picture.
I think from my 3 uses to date its great though expensive and I am not an LG fan and the systems like or is there's.
NOT 5 stars as screen broke from small impact to easy for van tv i think and is £200 to fix -W249TS-