Holly from AV Parts Master sales team reached out about an issue with my order and came with solutions, passed my questions back to the original manufacturer so that I could be sure the new options st... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent product arrived on time and working (unlike previous one bought off Ebay which arrived broken). I may have paid more but i got a working product for it.
Very communicative. I ordered a high spec projector and needed it to arrive quickly for testing. They were easily contactable and the product was great. Only slight problem was the cable wasn't 100% c... Se mere
Virksomheden har svaret
Price was extremely competitive. The order was processed quickly and I received a phone call to confirm the product had been collected by the courier. Excellent service, a real response to a quey, th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Kontaktoplysninger
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Storbritannien
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Fremragende
510 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Projector help
Wanted a replacement projector but found out that it was end of life, massive thanks to Ellie for helping find a suitable replacement with next day delivery and fast responces!
28. april 2026
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Besvarelse fra AV Parts Master
Morning Spodgey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional Accountability and a First-Class Resolution
I recently had a complex issue regarding a monitor specification that didn't match the initial advice I was given. While errors can happen in any business, the true test of a company is how they handle them.
I was incredibly impressed with the level of service I received from AV Partsmaster. My case was handled by Tom Donegan, who took personal accountability for the mistake. He didn’t just apologize; he went above and beyond to find a solution that worked for me, securing management approval for a very fair resolution on an upgraded model. Crucially, he also arranged for the collection of the original unit and the delivery of the new one entirely at the company’s expense.
The new unit is now set up and working perfectly. It’s rare to find a company that prioritizes customer satisfaction over their own 'bottom line' quite like this. Professional, communicative, and highly recommended. A big thank you to Tom and the team for turning a frustrating situation into a very positive experience.
29. april 2026
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Morning Eric Brennan-Hazell
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely amazing Experience
Absolutely amazing Experience. Tom for the Sales team was a Legend. from start to finish had great communication. The equipment arrived quick and was installed even quicker. will recommend to everyone
15. april 2026
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Afternoon Mr Hassan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and reliability
Excellent service and reliability. AV Parts Master are consistently responsive, knowledgeable, and quick to help. Scott in particular provides outstanding customer service—clear communication, great advice, and fast turnaround every time. Most recently, I ordered a TV on Monday and it arrived first thing Tuesday morning. Highly recommended.
14. april 2026
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Afternoon G Freeman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have been working with Austin for some time now....
I have been working with Austin for some time now, and the service has consistently been excellent. He’s knowledgeable, responsive, and always goes the extra mile to ensure everything runs smoothly.
If you’re looking to purchase Extron equipment, I’d highly recommend reaching out to Austin, he’s a reliable and professional partner who makes the whole process seamless.
8. april 2026
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Besvarelse fra AV Parts Master
Morning Charlie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would Recommend
Easy purchase, specialist products and great communication. Purchased 2 OPS PC's and a large Samsung Android Touch Screen. Would recommend.
4. marts 2026
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Morning CM
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have used AV Partsmaster for a while…
I have used AV Partsmaster for a while now.
When ever i need expert help the guys there always help out and get back to me really quickly.
Next day delivery on all my orders and very friendly bunch. I must say my account manager Aiden is by far the most friendliest chap. will continue to use for a while for all my AV needs.
6. april 2026
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Besvarelse fra AV Parts Master
Morning Mr Brown
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service
This companies customer service is superb, I couldn't speak highly enough of them, I've been using them for 9 years and they have always been great
31. marts 2026
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Besvarelse fra AV Parts Master
Morning Bogan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Amazing customer service
Amazing customer service. After initially purchasing an incompatible monitor stand. Ellie supported and helped me find the right one. A few phone calls and changing of orders. We managed to find a suitable alternative. Never once was it a problem. Also delivery is still going to be next day. One of the best. Thanks.
26. marts 2026
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Afternoon Andy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordering made easy by good service
Seamless ordering experience provided by Tom Donegan today and looking forward to recieving my new monitor by free 'next day' delivery.
Happy to use this company in the future.
23. marts 2026
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Besvarelse fra AV Parts Master
Morning Brian
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I had an excellent experience with AV…
I had an excellent experience with AV Partsmaster, Hamish helped guide me to buy the correct projector for our budget and requirement. Will certainly be back for more!
20. marts 2026
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Besvarelse fra AV Parts Master
Morning Lauren
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic customer service from Michelle
Fantastic customer service, Michelle and the team helped me out massively when I accidentally ordered the wrong bulb. Sorted me out with a rapid return/exchange. Will definitely be using AV Parts Master in the future for anything projector related!
10. marts 2026
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Morning Tom
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice, speedy service, very pleased customer.
I recently worked with AV Partsmaster to upgrade my Sony VPL-290 projector to one of Sony’s newer laser-based models, and the experience was great.
I've always been happy with VPL-VW290 it's always been a strong performer, however, like many lamp-based projectors, it has inherent limitations—most notably in brightness, and besides I had decided I wanted a laser based projector.
The move to a laser-based projector has been a significant step up. The most immediate improvement is in brightness and no bulb to replace.
AV Partsmaster handled the entire upgrade process professionally. Their advice was well-informed and clearly based on real-world experience rather than just spec sheets. They helped identify the most appropriate laser model for my room and, ensuring the upgrade delivered meaningful Improvement.
And finally the price wasn't bad either!
10. marts 2026
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Morning Rob
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Can't Recommend highly enough!
As a repeat customer having spent many thousands over the last few years they never cease to impress me with speed of delivery. My account manager Scott is quick in replying with quotes, and even when the purchase order doesn't get sent to him until lunchtime, I've still received the items the following morning. Magic - couldn't recommend them highly enough.
20. marts 2026
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Morning Derek
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Dealt with Aidan @ AVP today he was…
Dealt with Aidan @ AVP today he was very knowledgeable and I would recommend this company for all you AV needs
20. marts 2026
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Besvarelse fra AV Parts Master
Morning Sarah
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I sent in an inquiry regarding a…Projector
I sent in an inquiry regarding a projector, Aidan immediately called me back and answered all my queries. I ordered the projector on Thursday and it is due to be delivered by DHL today.
18. marts 2026
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Morning Graeme
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Superb service!
Superb service!
I called in and spoke with Hamish and Tom about a 65 inch screen I needed, and they provided all the information and guidance I was looking for. They advised me on the right unit to choose and made the whole process easy.
It’s rare these days to find a company that genuinely cares, but the service I received from Tom, Hamish, and the team was excellent!
19. marts 2026
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Morning Gerald
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I called AV Past master about…
I called AV Past master about purchasing an Epsom Projector, a sales person called Hamish took my details and after explaining that i wished to spend a thousand pounds he promised to call me back, I called 6 times and was given excuse after excuse and i was never given a call back in then contacted a company called Projector Point who called me back the same day and after dealing with a lovely lady called Clare I purchased a Projector and all the extras for £1100 obviously AV Pastmaster must have loads of sales and did not want my measly £1100 please please don't waste your time with AV Past Master they never call you.
10. marts 2026
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Besvarelse fra AV Parts Master
Afternoon Janet
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for.
We've thoroughly reviewed and looked into this event and can see that our team attempted to contact you multiple times without success.
Sales opportunities are of the upmost importance to us alongside providing 5* customer service. We can see that you chose an alternative route into purchasing your projector and glad to hear your experience was satisfactory.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
Great service from Scott and the team
Great service from Scott and the team, who gave specialist advice and helped find projectors to meet our needs.
19. marts 2026
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Besvarelse fra AV Parts Master
Afternoon EC
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice and customer service
As a small community group buying a good value projector & screen that did what we required was of paramount importance. Ellie King-Green has been fantastic in terms of providing advice to help us make the correct decision. I'd already bought the screen on line and received a call from Ellie to check which projector I would be using, that's when the first class customer service started and began throughout our decision making process. We cancelled the online order as the screen was incorrect for our needs. It took months to make our decision as it's a big spend. She has made numerous telephone calls checking the information provided was what was required and produced a number of quotes and offered great advice. I trust AV Parts Master and know Ellie and her colleagues will continue this level of customer service should we need support in the future, which is highly likely.
If you want a trusted supplier then look no further.
Thank you Ellie great job
16. marts 2026
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Besvarelse fra AV Parts Master
Afternoon Tracy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us and Ellie was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.