Holly from AV Parts Master sales team reached out about an issue with my order and came with solutions, passed my questions back to the original manufacturer so that I could be sure the new options st... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent product arrived on time and working (unlike previous one bought off Ebay which arrived broken). I may have paid more but i got a working product for it.
Very communicative. I ordered a high spec projector and needed it to arrive quickly for testing. They were easily contactable and the product was great. Only slight problem was the cable wasn't 100% c... Se mere
Virksomheden har svaret
Price was extremely competitive. The order was processed quickly and I received a phone call to confirm the product had been collected by the courier. Excellent service, a real response to a quey, th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Kontaktoplysninger
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Storbritannien
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Fremragende
510 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Holly was very helpful
Holly was very helpful. Item was originally out of stock but was sent an equivalent. All sorted out very quickly and professinally
18. september 2026
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Afternoon PJ Johnson Timber
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Jess was extremely helpful
Jess was extremely helpful. She reached out and was very personable when she helped me with my order.
17. september 2026
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Afternoon Samuel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Cat 5 lead
Did not have part in stock and suggested an alternative part which I was very pleased with was same price but better quality very pleased with service and quick delivery would buy again
14. september 2026
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Afternoon David
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would definitely recommend
Great customer service and communication. Ordered with no issues and received a follow up to check everything was working fine. Would recommend!
7. september 2026
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Morning Joel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Got exactly what I ordered
Got exactly what I ordered. Arrived quickly. Reasonable price.
24. august 2026
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Morning Jim
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Create customer service
Create customer service. Would definitely use again in the future.
4. september 2026
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Besvarelse fra AV Parts Master
Afternoon Dave Neaves
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent customer service
Excellent customer service. I would definitely buy from this supplier in the future.
12. august 2026
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Besvarelse fra AV Parts Master
Morning Jeff
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great selection of products at…
Great selection of products at competitive prices. Speedy delivery and communication gives a great sense of support however this was not required this time. Will certainly use again
5. august 2026
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Afternoon Craig Westwood
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and price for PTZ camera
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask whether all is OK - not something you'd get from some very large companies I can think of! I don't expect to be in the market for anything similar in the near future, but if so would happily shop here again.
7. august 2026
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Afternoon Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Good experience buying monitor online
Had monitor I wanted and at good price. Ordering was easy. Delivery was quick and I was kept informed along the way.
6. august 2026
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Afternoon Colin T
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Good pricing and quick delivery
Good pricing and quick delivery with regular updates
7. august 2026
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Afternoon Nicholas Browning
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service from AV Parts Master
Excellent service from AV Parts Master! Great prices, quick delivery, and the part arrived exactly as described. Very helpful and professional throughout the whole process. I’d definitely recommend AV Parts Master and will happily use them again.
28. august 2026
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Afternoon Liv Bowles
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I am extremely disappointed with both…
I am extremely disappointed with both the delivery service and the customer support I received.
I specifically ordered a ViewSonic projector on Tuesday because the company's website clearly advertised a guaranteed next working day delivery, meaning I expected to receive the item on Wednesday. This delivery promise was the main reason I chose to purchase from them.
After placing my order, I was informed that delivery would be delayed until Thursday or Friday. When Thursday arrived, I received another update advising that delivery had been pushed back yet again, this time until Monday the following week.
What makes this particularly frustrating is that I explained to customer service that I urgently needed the projector for a large event we were hosting over the weekend, with an audience of approximately 700 people. The projector was a critical piece of equipment for the event, and the delivery guarantee was the deciding factor in my purchase.
Unfortunately, rather than taking ownership of the issue or offering any practical solution, the company simply blamed Royal Mail for the delay. No alternative options, compensation, or genuine attempt to help were offered despite the significant inconvenience caused.
As a result, we were forced to urgently source another projector at short notice to ensure the event could go ahead. This created unnecessary stress, additional work, and considerable inconvenience.
I understand that delivery delays can happen, but if a company advertises a guaranteed delivery service, customers should be able to rely on it. More importantly, when things go wrong, customer service should be willing to help rather than passing the blame elsewhere.
Based on this experience, I cannot recommend this company and would be hesitant to purchase from them again.
4. august 2026
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Besvarelse fra AV Parts Master
Morning John
We’re sorry your projector did not arrive when expected, particularly given its importance to your weekend event. We appreciate the stress and inconvenience of having to source an alternative at short notice.
We understand that the delivery information on our website influenced your decision to order. While courier delays can occur outside our direct control, we recognise our responsibility to provide clear updates and support throughout the delivery process.
Our intention in explaining the courier delay was to keep you informed, rather than to pass responsibility elsewhere. However, we’re sorry that the updates and assistance provided did not give you the reassurance or practical help you needed.
We take your comments seriously and will use this feedback to review how we communicate delivery expectations and handle urgent delivery concerns.
We always aim to treat customers fairly and professionally, and we are disappointed that you feel this was not your experience. If you would still like to discuss the matter further, please contact our customer service team and we will be happy to review the details with you again.
Kind regards,
The AV Parts Master Team
Home cinema in garden chalet shed
I am setting up a home cinema in my shed and needed some advice on a screen and a mounting bracket for the projector. I spoke to Hamish who was very knowledgeable and polite.
Knowing my budget he advised what was available for the money, without up selling me something I did not require. I ordered directly from him . Within a few minutes I had an email confirming the order. He also sent me the technical specification's and instructions for both products in another email. It was a pleasure to deal with a company that has employed staff that care and knows their products well.
21. august 2026
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Morning Stephen Curnow
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent Service from AV Parts Master
We recently purchased four Microsoft Teams Rooms systems from AV Parts Master and the service from start to finish was exceptional.
Communication throughout the ordering process was clear and proactive, and the team were knowledgeable, responsive, and helpful in answering our questions. Delivery was prompt and everything arrived exactly as expected, well packaged and ready for deployment.
What stood out most was the overall customer experience. The ordering process was straightforward, the pricing was competitive, and the level of service gave us confidence that we were dealing with a trusted supplier.
Based on our experience, I would have no hesitation in recommending AV Parts Master to other organisations looking to purchase Teams Rooms equipment or audiovisual solutions. We will certainly be using them again for future projects.
20. august 2026
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Besvarelse fra AV Parts Master
Afternoon Chris
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Everything arrived when they said it would
Everything arrived when they said it would. Good communication!
10. august 2026
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Besvarelse fra AV Parts Master
Afternoon Patrick Harvey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic!!
Scott has been a fantastic help
Prompt in quoting and sourcing alternatives
Fastest delivery EVER!!
Any audio going forward Scott will be my 1st contact :)
18. august 2026
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Besvarelse fra AV Parts Master
Afternoon Bev
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Wonderful customer service!
This company has wonderful customer service. Clear, friendly communication, with overall great advice. I wish all companies these days still functioned like this one. Highly recommended!
11. august 2026
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Besvarelse fra AV Parts Master
Morning Mrs Seghert
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Besvarelse fra AV Parts Master
Afternoon Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service
Excellent service from ordering, to delivery and after sales support. Great communication throughout.
2. august 2026
Uopfordret anmeldelse
Besvarelse fra AV Parts Master
Morning Alex
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.