Holly from AV Parts Master sales team reached out about an issue with my order and came with solutions, passed my questions back to the original manufacturer so that I could be sure the new options st... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent product arrived on time and working (unlike previous one bought off Ebay which arrived broken). I may have paid more but i got a working product for it.
Very communicative. I ordered a high spec projector and needed it to arrive quickly for testing. They were easily contactable and the product was great. Only slight problem was the cable wasn't 100% c... Se mere
Virksomheden har svaret
I had a couple of small issues with my order but AV Partsmaster , and Kayleigh in particular, were super helpful and brilliantly swift to sort it out. Definitely using again in the future. Thank you K... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Kontaktoplysninger
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Storbritannien
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Fremragende
511 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
AV Partsmaster
We have found AV Partsmaster to be a perfect supplier for us, they are very knowledgeable and friendly together with competitive pricing structure its a win win for us. Their team has a brilliant can do attitude, especially our account manager Hamish Dodridge
25. juni 2025
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Morning Julie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and support
As a large secondary school, we regularly order AV equipment. Each time we request a quote, AV Parts Master consistently beats the competition by hundreds of pounds — like magic — making them exceptional value for money.
Our account manager, Jordan, is always attentive to our needs, going above and beyond (almost like someone waving a wand behind the scenes).
Things do occasionally go wrong — as they do with any supplier — but unlike many companies that leave you hanging, Jordan always manages to turn drama into a happily ever after — with a touch of sparkle and the occasional song, if needed.
We would highly recommend AV Parts Master and fully expect to remain a long-standing customer
24. juni 2025
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Afternoon Anthony
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very helpful
Very helpful. The bracket required was not available and offered an alternative straight away.
24. juni 2025
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Afternoon Dave
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great price and really good customer…
Great price and really good customer service from Ellie. I'll definitely buy from them again.
18. juni 2025
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Afternoon Graeme
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Truly Wonderful!
A truly extensive catalogue to choose from, not to mention fantastic customer service from their team, especially Deobrah :).
Would most definitely recommend taking your business here.
10. juni 2025
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Morning Gus
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
They had sold out of the projector I'd…
They had sold out of the projector I'd ordered, offered a suitable alternative but when I explained I'd researched and chosen this one specifically (they were offering the best price in the market). They redoubled their efforts and were able to make it work which I really appreciate. Three phone calls within an hour and all was sorted. I was really impressed with the level of post sales service.
9. juni 2025
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Morning Matt P
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service
I needed replacement parts for a screen bought from AV Parts Master five years ago but wasn't sure if it would be possible to get spare parts or I'd need to buy a new screen. Customer service were super helpful and arranged delivery of the parts from the screen manufacturer in Germany. Super helpful, faultless customer service.
4. juni 2025
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Morning Iain Baker
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Screen Procurement By Main Contractor For NHS Project
Extremely quick response on the supply of 5 Samsung screens for an NHS project.
Extremely helpful, professional, went above and beyond to assist
29. maj 2025
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Afternoon Dan Fenwick
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service in sourcing a replacement lamp
Very helpful in sourcing a replacement lamp for my "discontinued Epson projector". I had a small issue on the install of the lamp but I received excellent help to quickly resolve the issue.
21. maj 2025
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Afternoon Ray Dinsey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent, highly recommended!
I've been buying projector lamps from these guys for 10+ years and the service has always been excellent. On the rare occasion that there have been issues they have been quick and effective in working to a resolution. Pre-sales advice is accurate and comprehensive. Their prices are extremely competitive, products that say 'in stock' actually are and the range of products beyond lamps is excellent too. Highly recommended, I don't know of a better firm in this market. A++
19. maj 2025
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Afternoon Nick Davidson
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great organisation to deal with!
What we ordered was out of stock. We were contacted the next day with options for replacement. Which were delivered the next day. Fantastic job by Ellie!
13. maj 2025
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Morning Paul S Carter
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
HD Projector purchase
Great communication, good price, would recommend and use again.
12. maj 2025
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Afternoon Darrell Sturgess
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
One of my 'go to' suppliers
My 'go to' for replacement projector bulbs for our school. Always good stock and reasonable prices. Delivery is quick and items appropriately packaged.
8. maj 2025
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Afternoon James Williams
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fast Delivery and Exactly What I Needed
I needed a specific 16AWG power cable for my PC to better support the power draw, and AV Parts Master had exactly what I was looking for. The product was clearly described on their website, and what I received matched perfectly. Delivery was quick, and communication throughout the order process was clear and professional. Overall, great service and a smooth experience – would definitely use them again.
30. april 2025
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Afternoon Leigh
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic!
Fantastic!!
Tried to place an order online using the account option as I am a school Governor but this didn't work.
Got an Email from Austin J in sales to sort out payment but I had found the item cheaper directly with the manufacturer. Austin was very helpful and beat the price and even included free next day delivery.
A pleasure to deal with!
Shout out to Austin J!!
29. april 2025
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Afternoon Kayleigh Gove
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Searching for a 6th star
Searching for a 6th star. Outstanding customer service. Debi took the time to check the spec on my order and avoided an error on my part. She also took the time to find me a suitable projector. I’m delighted!
29. april 2025
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Afternoon Catcha*
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Online Sales Team (OST) Assistance
I had placed an order as requested by a colleague for a projector and a screen. All was well, however, and isn't there always a however, I was quickly contacted by the OST who informed me they were not compatible. I put my colleague and the OST together and they were able to find a suitable replacement. The order was amended without fuss and as luck would have it, the better alternate was in stock. Just want to say thanks to all concerned for getting us sorted. I would recommend using this company to others.
16. april 2025
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Morning Urban Spaceman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
So far so good!
I was looking for a short throw projector and tried AV Parts Master. After placing my order late one evening, I received a phone call the following day to ensure the projector I had selected was suitable for the purpose I required. I was informed the projector would be with me the following day. True enough it was. The day after delivery I was contacted to ensure I was happy with my purchase. Now, of course, you can only really tell how good a company is when they have to support customers when things go wrong. I haven’t needed such support yet. But I’m fairly confident if I did then I’d be in good hands. Would I recommend them? Yes, from my experience so far, a very easy transaction.
10. april 2025
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Morning Guy B
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I want to leave a review for the…Hisense 75WF25E 75” Window Facing - High Brightness Display
I want to leave a review for the avpartsmaster.co.uk. They are consistently helpful, with a very good response time. I've placed orders with other suppliers in the past, but this company is the best I've ever dealt with. Specifically, I was impressed with their quick response to my inquiries. I highly recommend them
8. april 2025
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Morning Katsufumi
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered 7 75" TV'S
I ordered 7 75" TV'S, When I chased, it turned out that the manufacturer was delyaed on producing them. I spoke with our account manager and they got me a better spec unit and delivered with 24 hours!
I was gobsmacked by the service. First class!
Thank you AV Partmaster
4. april 2025
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Besvarelse fra AV Parts Master
Afternoon West IT Manager
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.