Auger Anmeldelser 

Very professional and explained exactly what he was doing

Today ive had a lovely gentleman out from auger drainage company, ive had an infestation of pests in the drain and these have done everything to help us .
The work that was carried out was done with no fuss and no complaints they where an amazing company to deal with .
The job was to dig up my floor to get at a pipe that the rodent cracked, but on checking this , they only had to make the hole previously done made bigger rather than disrupt the floor tiles and make the job bigger & harder so we was very happy with this outcome.
They where helpful from the start to the finish and would recommend the company to anyone who needs work doing to this standard. I even had a call from a lady called Emily to see if we was happy with the work carried out , let's hope this will be the last we hear from the rodents .

Informative with great communication and speedy service! The two engineers were polite, friendly and very respectful of my property. They made the whole experience less stressful. Would happily recommend Auger.

From the people I spoke to on the phone to the person who came to my home they were really friendly, very helpful and informative !, made me feel like they cared and wanted to do their best for you.

Auger were appointed by our home insurance company to survey our drainage problems and recommend works to repair them. We decided to accept Auger doing the repairs and these were carried out quickly, with the paving replaced and the property left clean and tidy. The staff were excellent throughout, both the team in the office and engineers attending the property. Auger also charged less than a competitor who had initially attended the property and recommended works. The team spoke about Auger very positively, it sounds like they look after their staff well and it was apparent in the excellent attitude and professionalism of the team. I will contact Auger for any issues in the future and would strongly recommended them.

Very experienced , surveyor who explained everything in full detail and made a comprehensive report

An old victorian/lead pipe (off a communal feed) had started to leak. Auger came out and were able to cap-off an old pipe. The representative from Auger was experienced and simply got on with the job in hand, found the right point to isolate the supply (end of the street), knocked on doors to explain to neighbours, then got stuck in digging down to the pipe, capped it off and back-filled. Very impressed.

This company were appointed by my insurance company and carried out an excellent job. Communication leading up to the work was very clear and the site team were polite, communicative and tidy. Very happy with the drainage work they carried out (survey, pipe lining and pipe repairs).

A complete solution to locate, consider the fix and resolve a leaking water pipe. Technicians are multi skilled and able to undertake any necessary work required to repair. Augur keep you fully informed throughout the process and liaise with insurers on your behalf.

Had a blocked sewage pipe and wanted this to be fixed on insurance (Aviva). This was subcontracted to Auger who were too busy to fix the pipe quickly enough, with pipe blocked and advised by Southern Water to fix ASAP to avoid sewage coming into house. Hence, we had to go with a private contractor. Subsequently trying to agree a settlement with Auger has been a nightmare and have had to complain to insurance company. Ultimately, it all comes back to Auger not being able to handle the work at the time. Very disappointing and upsetting service. Would advise anyone in a similar situation to go straight to insurance if Auger say they are too busy to fix in necessary timeframe and work out a solution; because of the urgency, we straightaway booked a private contractor after Auger said they couldn't see us quickly enough - with hindsight a mistake.

The work was carried out on a water leak in the garden with the minimum of fuss, and in just a few hours. Jack was the perfect worker with no need for us to worry about a thing.

From inital phone call to the works being carried out Auger kept me updated. The operative attended my property & carried out the work which included digging 2 holes & CCTV of my drains. When he left the property was back as if nothing had ever happened. I was very anxious about such works being carried out as I had had new patio laid 6 months prior. They left it as it was which h was a relief.

Excellent Customer Service

The office staff and engineering workforce were very helpful throughout my claim. My issue was diagnosed and fixed in a very timely manner. Thank you to all involved in my claim.

Absolutely fantastic company. My situation was awful after another contractor filled my home with raw sewage, Auger went above and beyond.

Staff are professional & courteous

The representatives turned up promptly and effectively sorted out the stated problem. Both were very professional and knowledgeable. The repair was quickly carried out and they left the work area clean and tidy.

Auger listens to customers and brings them up to date . Claims can be frustrating but Auger makes things easier by helping the customer sort out any issues. My claim was sorted out in the end

Auger - right tools and expertise solved our blocked drain problem when we had root ingress kind professional people and good communications from the beginning - identified to help us by our insurance company.

Only my second claim since 1975 and am finding it frustrating. It was an urgent drain blockage which was (with approval)fixed by local drain company for just shy of £3K. With excess of £1050 I was offered £700. I asked for written breakdown of charges which AUGER will not provide. Tried ringing twice but no response.

They took care of the insurance claim and were really professional. I had a workman look at it but Auger took over and were much better and did a complete job and their work has a 10 year warranty. They are professional on the phone and email and they reply to emails. So refreshing to work with and I would not normally leave a review but I am so grateful so am doing it to let others know they can trust Auger.