Natalie was brilliant checking the car in, updating me in their services as it was my first time in the area/using Aston. Clare rang me the day before to check everything was ok ahead of me dropping t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dealt with Carly Williamson, and got great service and very informative sales transaction. I was kept informed all the way from the first day and was very happy I chosen Aston again. This was... Se mere
Virksomheden har svaret
Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely we... Se mere
Virksomheden har svaret
I purchased a used car from Aston Auto Park, and what a wonderful experience it was, a young lady called Carly, she did my transaction and she was brilliant from start to finish. She helped out with a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.
Multiple Customer Excellence Award Winner
Skrevet af virksomheden
- Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
- Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.
Kontaktoplysninger
Beler Way, LE13 0DG, Melton Mowbray, Storbritannien
- 01664410610
- sales.enquiries@astonvauxhall.co.uk
- www.astonvauxhall.co.uk
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Service & MOT
Service & MOT. Home collection / delivery. Minimum of fuss. Good valet too. Job done!
21. maj 2026
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear you were happy with the service and MOT, and that the collection and delivery service made things easy and convenient for you. It's great to know the valet was appreciated too.
Pleased with the service I received
Pleased with the service I received , very helpful staff Claire who we dealt with was very helpful . Diagnostic was done quick
Overall very pleased with the service received .
Disappointed that I couldn’t have a courtesy car .
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Aston Autopark
Thank you for taking the time to leave us a review! We're very glad Clare got you all sorted - and we apologise for the courtesy cars, they get booked rather quickly unfortunately!
What my name they are going under, you’ll get the same poor quality Car sold to you
I see they’ve changed the name from Aston Vauxhall Melton Mowbray to Aston auto park that must be because of the horrendous reviews they received under Aston Vauxhall Melton Mowbray mine being one of them after they sold me a very dodgy car. The sales personnel manager haven’t got a clue as well as they repair and Warranty manager hasn’t got a clue and the woman in charge who our Knott name definitely hasn’t got a clue sold me a very dodgy car numerous faults promise me they would be done on pick up there wasn’t they? Then promised me they would be done afterwards they wasn’t ended up having to sell the car to great loss. Do not buy a car from these people under whatever name they are now
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Aston Autopark
Thank you for your review.
This matter relates to concerns that were raised and responded to previously. We have extensive records regarding the vehicle, the preparation process, the work undertaken, and our communications with you.
We do not accept the characterisation of events contained within your reviews and note that many of the points raised have already been addressed by us directly.
For clarity, Aston Autopark is the trading name of Aston (Melton Mowbray) Ltd and continues to operate from the same premises under the same ownership.
As we have already investigated and responded to these matters, we do not intend to engage in further public discussion regarding the same complaint. Should any genuine unresolved issue remain, it should be raised through the appropriate formal channels.
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear you found the service excellent, efficient and to the point. Glad we could help.
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear you received excellent customer service. We hope to see you again in the future.
Great company
Great company. Found the right car at the best price. Friendly knowledgeable team
8. maj 2026
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear we were able to help you find the right car at the right price. It's great to know you found the team friendly and knowledgeable, and we hope you enjoy your new vehicle.
Choosing the right car
Sonny was absolutely fantastic, I'm sure he would be kind enough to say, we weren't a pain in the backside. But we were. Eventually after lots of phone calls, backwards and forwards, and going back to see the Mokka's, I made my mind up, phew. Patience of a saint I would say, thank you Sonny 😊
24. april 2026
Besvarelse fra Aston Autopark
Thank you for your wonderful review. We're delighted to hear Sonny looked after you so well throughout the process. Finding the right car is an important decision, and we're pleased he was able to help every step of the way with patience and good humour. We hope you're enjoying your Mokka and wish you many happy miles ahead.
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear you received brilliant service and that the team kept you updated throughout the process. It's great to know you felt well informed every step of the way.
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear you enjoyed the warm welcome, great coffee and comfortable environment. We look forward to welcoming you again.
Vauxhall have mu money and do not care
The well known of need for a software update for many functions of the car which operate, do not operate or change operation while driving is well known but not addressed. I suppose Vauxhall have my money and don't care.
23. april 2026
Besvarelse fra Aston Autopark
Thank you for your feedback.
We're sorry to hear you're experiencing concerns with the software functionality on your vehicle. We appreciate how frustrating this can be, particularly when features do not operate as expected.
As a retailer, we are unfortunately unable to develop or release software updates ourselves, as these are created and distributed directly by Vauxhall. However, we would be more than happy to assist by raising a case with Vauxhall Customer Care on your behalf so that your concerns can be formally logged and investigated.
You can also contact Vauxhall Customer Care directly using the details below:
https://www.vauxhall.co.uk/tools/contact-us.html
0800 026 0034
If you would like us to help escalate the matter, please contact our team (service@astonautopark.co.uk) and we will gladly assist.
The staff were very helpful and…
The staff were very helpful and friendly. They answered all my questions and made sure I understood all the information they gave me. If I have any problems with my car in the future they would be very happy to help me and give me any advice necessary.
30. april 2026
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear the team were helpful and friendly, and that they took the time to answer your questions and explain everything clearly. It's great to know you felt supported, and we'll be happy to help should you need any assistance in the future.
Great service very happy
Great service could not fault at all. Everyone was polite helpful friendly. They even took me to work as my car was not ready on time because i dropped it off late! They were brilliant all the way through the service they provided me
30. april 2026
Besvarelse fra Aston Autopark
Thank you for your kind review. We're pleased to hear you received great service and that the team were polite, helpful and friendly throughout. It's good to know we could assist with getting you to work and make the experience as convenient as possible.
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear you found the team pleasant and professional. We hope to see you again in the future.
Professional and caring staff.who were…
Professional and caring staff.who were able to accommodate tha fact that I could couldn't be there for the service!
30. april 2026
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear the team were professional and caring, and that we were able to accommodate your circumstances to make the service as convenient as possible.
Liam was an absolute star
Liam was an absolute star. Very patient with a grumpy and challenging customer.
Thanks
Dave Johnson
30. april 2026
Besvarelse fra Aston Autopark
Thank you for your review, Dave. We're pleased to hear Lewis looked after you so well and helped make the experience a positive one. We'll be sure to pass your kind comments on to him.
Polite and helpful staff rectifying…
Polite and helpful staff rectifying error made by salesman at time of purchase.
23. april 2026
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear the team were polite and helpful in resolving the issue for you. We're glad we could get everything sorted!
Excellent service
Excellent service, staff very polite, a nice welcoming, somewhere comfy to sit and wait with a drink.
9. april 2026
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear you received excellent service and found the team polite and welcoming. It's great to know the waiting area helped make your visit more comfortable.
After sales shocking
They are quick to take your money,but the after sales service is shocking,a few things wrong with the car which i pointed out to them straight away,and they are just not interested. Never again would i buy a car from this dealership,all my family and friends will be spreading the word not to buy a car from them,shocking supprised they are still in buisiness,the way it is run.
3. april 2026
Besvarelse fra Aston Autopark
Thank you for your review. While we appreciate your feedback, it appears that on this occasion you are not seeking a resolution directly with us. Nevertheless, we will carry out a full investigation into the matters you have raised and respond accordingly.
Unfortunately, issues of this nature cannot be resolved via this review platform. If you would like us to investigate and work towards a resolution, please contact our Customer Relations team at customer.relations@astonautopark.co.uk so we can assist you properly.
Having looked at this we can see that a discrepancy was raised on 8/4/26, we have been in contact about the parcel shelf and front bumper and are awaiting a picture of the parcel shelf, we have messaged you several times and you have not responded, therefore please get in contact with our Prep Controller asap so this matter can be addressed. Many thanks
Over all getting my new car was first…
Over all getting my new car was first class (Mobility)
17. april 2026
Besvarelse fra Aston Autopark
Thank you for your review. We're delighted to hear the process of getting your new Motability vehicle was a positive experience from start to finish. We hope you're enjoying your new car and thank you for choosing us.
Got me in quite quick and when car…
Got me in quite quick and when car failed always used them as very high standards
16. april 2026
Besvarelse fra Aston Autopark
Thank you for your review. We're pleased to hear we could get you booked in quickly and that you continue to choose us because of the high standards we aim to provide.
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