very friendly and helpful easy to deal with as i have had several cars from bridgend i like the way your staff conduct their business

Purchased a car July 2025, it broke down within 3 days. The car was returned to Bridgend and after much negotiation/compensation we picked the car back up. April 2026 the same fault appears and car breakdown again. Repeatedly told the car was ready for pick up and no fault found. 2 weeks later they miraculously find an oil leak and will be £105 to fix. The warranty they offered me to keep the car after the first breakdown didn't cover that fault. I can accept things go wrong with cars and that is just unfortunate but the customer service, or the lack of it is something I've never came across before. There is lies, there is absolutely no attempt to keep your custom and above all no respect. I will never in my life use Bridgend again and would never recommend them. If you filter 1 star reviews you will see similar feedback. It's also funny that after a bad review there seems to be an influx of good ones, you don't fool me Bridgend but do yourself a favour and keep driving passed cause your custom will be better elsewhere.

Non pushy sales staff, good communication. Easy to chat to answered all questions , courteous and pleasant on telephone. Smooth purchase and I felt confident in my purchase. Organised taking van to and from the fitters for tow bar. Definitely will return in the future highly recommend.

My experience with Bridgend was quick easy and stress free they basiclly done everything for me and made it a very simple transfer as I also traded in my car

Andy was great to deal with ,very profesional .Van was ready early which realy helped me out .

Great service from Danny he was very friendly and helpful.

sales staff A 1 very helpful and honest had issue with tyres which was quickly sorted out . happy customer

Professional and friendly service throughout making the process of buying a car simple. Answered any questions I had. Good communication and car ready when agreed.

very smooth simple process! Great service & friendly staff :)

I am very happy with my VW T-Roc which I purchased from Bridgend Motors. Fantastic service

Bought car from Jordan, very helpfull with all aspects of this. Wouldnt hesitate to recommend him.

Excellent service from Andy and all the team at Bridgend Motors. Made purchasing my new van a very smooth process. Will highly recommend without hesitation. Five star plus service

Salesman very friendly and helpful.

Jordan was first class from start to finish
Friendly and really helpful

Gordon was very easy to speak with and patient while my husband and I looked at 5 different WAV for our business, resulting in a test drive and purchase of one vehicle.
Our WAV was fully inspected, and tested prior to pick up a few days later. We are delighted with our vehicle and experience at Bridgend.

My experience with this Company has been disgusting. Bought a Mitsubishi phev and from the First week started having issues with the Car. Couple of months down the line and the vehicle generated a heating Fault. This is going to the fourth month now and the issue has not been fixed. The staff at the Ayr Branch handling the case are a bunch of unserious people. This is gong to the second month since I returned the vehicle for repair, as previous repair did not resolved the heating issue. Worst of it is the fact that they keep saying there is no timeline for repair. How can I be paying Finance, Insurance, Road Tax and Warranty on a Car that I am not using.

IN RESPONSE TO YOUR REPLY
You have never given me the option for a refund. I can take all your incompetence but lying is a no no for me. I had to contact the Finance Broker who asked if I wanted a refund, you did not. You were in a hurry for me to give you the go ahead to continue keeping the Car for your “repair”. You know that once I agree to that, I would be boxed in. Your time is up, as I am returning the Car. Enough of your incompetence and lies.

Very pleasant and well informed about the vehicles on the forecourt.
Reasonable price given for our trade-in.

Good customer service, Craig was superb from the word go would definitely use again

Was very happy with my salesman kept me updated on the deal of my van on every day I’m highly delighted with my purchase

Ecellent advice and very knowledgable sales executive in Jordan. An asset to your company.