Dealt with Carly Williamson, and got great service and very informative sales transaction. I was kept informed all the way from the first day and was very happy I chosen Aston again. This was... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely we... Se mere
Virksomheden har svaret
I purchased a used car from Aston Auto Park, and what a wonderful experience it was, a young lady called Carly, she did my transaction and she was brilliant from start to finish. She helped out with a... Se mere
Virksomheden har svaret
An absolute pleasure buying a car from Aston Vauxhall Sonny went above and beyond! The customer care we received by all the staff was excellent! Special thanks goes to Sonny who was the salesperson we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.
Multiple Customer Excellence Award Winner
Skrevet af virksomheden
- Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
- Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.
Kontaktoplysninger
Beler Way, LE13 0DG, Melton Mowbray, Storbritannien
- 01664410610
- sales.enquiries@astonvauxhall.co.uk
- www.astonvauxhall.co.uk
4,6
Fremragende
3 t anmeldelser
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I had a great experience when buying my…
I had a great experience when buying my first car. Lewis was very helpful and informative. Thank you! :)
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Aston Autopark
Buying your first car is a big milestone, so it’s great to hear Lewis made the experience such a positive one. We’ll be sure to pass on your kind comments about how helpful and informative he was. Enjoy your new car!
Besvarelse fra Aston Autopark
Good value and a quick, easy process – just what we like to hear. Thanks for choosing Aston Autopark and for taking the time to leave us a review.
Besvarelse fra Aston Autopark
We are very sorry to receive this feedback. Thank you for taking the time to share your comments with us.
Quick professional service
Quick professional service, staff friendly and very knowledgeable.
30. juli 2026
Besvarelse fra Aston Autopark
Great to hear you found the service quick and professional. Thanks for the kind words about our team too – we’re pleased their friendly and knowledgeable approach made a good impression.
good service
13. august 2026
Besvarelse fra Aston Autopark
Thanks for the review. We’re glad you were happy with the service you received and look forward to seeing you again.
Amazing service provided
Amazing service provided, very efficient and it was so helpful to have the car be collected and dropped back home.
6. august 2026
Besvarelse fra Aston Autopark
It’s great to hear our collection and delivery service made things that bit easier for you. Thank you for the kind words about the team and our efficient service – we’re glad everything went smoothly from start to finish.
Besvarelse fra Aston Autopark
Thank you! It’s great to hear you had such a positive experience with us. We really appreciate the 5-star review and hope to welcome you back to Aston Autopark again.
A straightforward and easy process
A straightforward and easy process. Definitely recommend
6. august 2026
Besvarelse fra Aston Autopark
Straightforward and easy is exactly how the process should be. Thanks for choosing Aston Autopark and for recommending us – it’s much appreciated.
Excellent service
Excellent service, quick and reassuring answers to any concerns regarding the vehicle.
6. august 2026
Besvarelse fra Aston Autopark
It’s great to hear you felt well looked after and received quick, reassuring answers to any concerns about your vehicle. Thanks for the kind review and for choosing Aston Autopark.
Thank You
I would like to thank Vauxhall Aston Melton Mowbray especially the service manager who I think has gone' above and beyond' with customer service.
I work in the NHS and know it is very difficult to please everyone
I would like to thank her for her understanding, help, advice and empathy
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Aston Autopark
Thank you for taking the time to share this. It’s particularly nice to hear how much you valued the understanding, advice and support you received from our Service Manager. Going above and beyond for our customers is something we’re very proud of, and we’ll make sure your kind comments are passed on to her.
Professional service provided!
Blake made the process seamless. He was clear on all points and made the entire process very easy. And was professional throughout. I would highly recommend seeing Blake at Aston. Thanks Again!
30. juli 2026
Besvarelse fra Aston Autopark
A seamless and straightforward experience is exactly what we want when buying a car. It's great to hear Blake kept everything clear and easy while looking after you professionally throughout. We'll make sure he sees your comments – thank you for the recommendation and for choosing Aston Autopark!
Excellent customer care service
16. juli 2026
Besvarelse fra Aston Autopark
Great customer care makes all the difference, so it's lovely to hear you were so well looked after by our team. Thank you for the 5-star feedback!
Very friendly and efficient service
16. juli 2026
Besvarelse fra Aston Autopark
Friendly and efficient is exactly what we like to hear. Thanks for taking the time to leave us a review, and we hope to see you again next time.
I wasn't happy and felt I was fobbed…
I wasn't happy and felt I was fobbed off regarding my brakes. It had mot in may 1 advisory which was a tyre. Everything else was green.2 weeks later brakes making horrendous noise. It then went for its service and I was told the noise was possibly a lip on the brakes and they were safe. My argument was why wasn't this so called lip picked up on my mot because apparently these sort of things don't appear in 2 weeks.
23. juli 2026
Besvarelse fra Aston Autopark
We’re very sorry to hear that you were unhappy with the advice you received regarding your brakes.
We have responded to you directly and have asked for the vehicle to be brought back to us as soon as possible so that we can inspect the brakes properly and establish exactly what has happened.
A member of our Service Team will also be in contact with you this afternoon to discuss this and make the necessary arrangements. We are keen to investigate your concerns promptly and assist wherever we can.
Unfair sales
The sales process was good to start with. However, once the sale and part-exchange (PX) had been confirmed, the situation changed.
On delivery, they refused to take the PX vehicle off me as agreed. I was then very “kindly” offered the option of keeping the new van, provided I paid the full value of the PX and kept both vans.
This was completely unreasonable and unfair. The PX had already been agreed as part of the sale, so refusing to honour the arrangement at the point of delivery was extremely disappointing.
There was no reasonable explanation given for the change, and I feel the way this was handled was unfair and unprofessional.
24. juli 2026
Besvarelse fra Aston Autopark
We believe reviews should be factual and would like to provide some context as to what actually happened.
This was a repeat distance customer part-exchanging a 2023 van with approximately 18,000 miles. It was described to us as having no damage, albeit dirty, and with full service history. The photographs supplied were taken from a distance and did not indicate any significant damage.
On that basis, we agreed a strong part-exchange valuation at maximum clean value, reflecting a low-mileage vehicle that we could prepare and confidently retail.
We prepared the new van, which had been offered competitively as a pre-registered vehicle, and arranged delivery to the customer at our expense, at a cost to us of approximately £300.
Two days before handover, the customer advised us that the passenger-side sliding door had become stuck. Despite recognising that this could potentially be an expensive repair, we agreed to proceed with a £300 reduction to the part-exchange valuation.
On arrival, our driver carried out our normal inspection and test drive before completing the exchange. Unfortunately, the vehicle presented was materially different from that described.
There was no service history present and the service warning was illuminated. More significantly, the van had extensive damage including dents and long, deep scratches across numerous panels, damage to the bumper, rear doors and sill, extensive damage throughout the load area and badly damaged ply lining. The interior was heavily soiled and water-stained. The sill around the sliding door was visibly distorted and the sliding door on the opposite side would also no longer open.
This is why we refused the part-exchange.
We do not retail older working vans where a customer might reasonably expect considerable wear and tear. A 2023, 18,000-mile van offered for retail by us would be expected to be a genuinely high-quality example.
We regularly accept minor discrepancies on part-exchanges and allow for reasonable preparation costs. This vehicle was different. The extent of the damage meant that no sensible reduction in valuation would change the fundamental issue: we would have needed to carry out substantial body and cosmetic repairs simply to make the vehicle appear retail-ready.
That is not how we operate. We are not prepared to extensively repair and cosmetically improve a heavily used or abused nearly-new vehicle and then sell it to another customer as a quality low-mileage van. When somebody buys such a vehicle from Aston Autopark, we want it to be a genuinely good example, not simply one that has been made to look like one.
We therefore declined the part-exchange but offered the customer the option of keeping and selling their existing van themselves while still proceeding with the new vehicle. The customer declined.
Unfortunately, the situation then became particularly unpleasant for our delivery driver, who was prevented from leaving with our vehicle until the customer had received confirmation that their funds had been returned. The refund was processed, after which our driver was able to leave and make the return journey with the new van – resulting in a further journey and cost to ourselves.
Our account therefore differs considerably from the review posted. We are comfortable with the decision we made and would make the same decision again. Our responsibility is not only to the person whose vehicle we take in part-exchange, but also to the next customer who may ultimately buy it from us.
Our account is fully supported by photographs taken at the time and the telephone conversations relating to the transaction.
friendly service
23. juli 2026
Besvarelse fra Aston Autopark
Thanks for the review! We're glad you received a friendly welcome and good service from the team. We hope to see you again next time.
Friendly and Professional Service
The reception staff were very friendly and helpful when I dropped my vehicle off. The work was done promptly, on time and very much to my satisfaction. I will definitely use Aston again and am happy to recommend them.
23. juli 2026
Besvarelse fra Aston Autopark
It's good to hear everything ran to time and the work was completed to your satisfaction. We'll pass your comments on to our reception team as well – they'll be pleased to know their friendly and helpful service stood out. Thank you for the recommendation, and we look forward to welcoming you back.
Daughter bought a car on finance 4 …
Daughter bought a car on finance 4 months ago MOT due end of August took today and it’s failed suspension arm pin or bush excessively worn she’s literally drove 700 miles in 4 months also shock absorber has light misting of oil offside 😤😤😤😤 she’s now got low air tyre pressure light on despite her tyres being checked and now her boot won’t open ????
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Aston Autopark
We’re very sorry to hear about the issues your daughter has experienced. As yet, we haven’t had the opportunity to inspect the vehicle ourselves; however, we have responded to your email with what we believe to be a fair and cost-effective resolution.
With regard to suspension components and premature wear, we are increasingly finding that vehicles can be adversely affected by the present condition of the roads, particularly the volume and severity of potholes. Where these are prevalent on a vehicle’s regular driving routes, suspension components can unfortunately suffer significant wear or damage in a relatively short period of time.
from booking my cars service and m.o.t…
from booking my cars service and m.o.t with Aston of Melton to it being collected and returned after work was completed everything was done to a high standard, staff were helpful and polite
16. juli 2026
Besvarelse fra Aston Autopark
It's great to know the whole process worked so well for you, from arranging your service and MOT through to having your car collected and returned. Making things convenient while maintaining a high standard of work is exactly what we aim for. Thanks for the kind words about our team too – we'll be sure to share them!
I wouldn’t recommend using astons after…
I wouldn’t recommend using astons after they sold me a care package a 5 year warranty. After having the car 4 months there was a water leak and they didn’t do anything to help me just said I had to pay for it and it wasn’t covered
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Aston Autopark
Thank you for your feedback. We’re very sorry to hear that you feel disappointed with your experience, and we understand how frustrating it can be to experience an issue with a vehicle.
For clarity, the vehicle was purchased approximately five months ago and has since covered around 9,000 miles.
We also understand that the vehicle has subsequently sustained front-end damage and that you were aware of a coolant leak and had been topping up the coolant prior to contacting us. Our diagnosis identified the coolant loss as coming from a split expansion bottle, rather than simply a “water leak”. Unfortunately, the vehicle had subsequently been driven without sufficient coolant, resulting in the engine overheating and seizing. We also noted that the expansion bottle is located immediately behind the area where there was evidence of front-end damage.
We would also like to clarify that the vehicle was not supplied with a five-year warranty. The product purchased was a five-year Care Pack, which provides benefits including 50% discounted labour on non-warranty repairs, parts supplied at our internal cost and, where available, assistance in sourcing pattern, exchange, reconditioned or recycled parts to help minimise repair costs. The warranty selected at the time of purchase was three months/3,000 miles, with the option of a longer warranty having been declined.
We have offered to you what we believe to be a fair and cost-effective resolution to assist you. This included a Care Pack quotation for the necessary repairs at a significantly reduced cost compared with the normal retail price. Unfortunately, this offer was declined.
We remain happy to discuss the matter with you directly should you wish to reconsider the resolution offered.
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