MONA UK Anmeldelser 

I ordered clothes on 5th September, they arrived on time, however, were not suitable. Returned to Mona on the 13th September via Royal Mail. Despite several telephone calls and e mails to customers services and assurances the money would be refunded to my credit card account by 13th Nov. The money did not materialise and now taking it up with Credit card company. Avoid Mona at all costs, poor customer services

Do not use this company! Placed an order at the end of August, it never arrived so chased many times over several weeks and eventually asked for a refund. Refund never arrived, promised it would happen on 4th November but here we are on 18th November and still no refund! Can't get anywhere on the phone as they refuse to put you through to the finance dept. We had been a regular customer but after this latest experience we won't be shopping here anymore!

Ordered a lady’s sweater on 2 October.Subsequently was informed that systems updates meant that despatches were being delayed.After chasing I was informed on 3 November that my order had been despatched on 1 November and should be received in 7-9 working days.Of course it wasn’t so I telephoned and was told that it was on “the way” and when I pushed on tracking was informed that it was already “in London.After further pushing I was told that I would be emailed a tracking link.Of course that has not been received and when I chased by email I was informed that my order had not yet been despatched.This is either a totally incompetent organisation or a scam.I can only recommend to avoid.

After reading these reviews and with my own inconsistent contacts with this company- I was worried. However, I’m pleased to say my parcel did arrive, only 2 days outside of the projected delivery time. So relieved.
The coats are of good quality,exactly what I had ordered and payment wasn’t taken until I had received the goods. Hopefully they will get their admin systems sorted.

Atrocious customer service no response to e mails have been waiting over 6 weeks for a refund!!
Be warned if you need to return anything

I waited 5 weeks for the order, no apology no attempt to make amends. I telephoned and emailed (they say they take 3-5 days to answer an email). The goods arrived this evening but I have sent them straight back as I refuse to buy from people with such poor customer service.

Further to my post of a few weeks ago, NO ITEM RECEIVED AND NO UPDATE.
No response to emails.
Has the company gone into administration?
Strangely enough in the TWO MONTHS I have been waiting for the item I have received 6 brochures/flyers from Mona, so perhaps they are still in business?
Can only be a matter of time before they fold surely?

Up to recently we have enjoyed dealing with Artigano and then Mona but we will not be buying anything from them again. The goods that were ordered did not arrive in spite of numerous promises so the order was cancelled. The refund has not arrived either in spite of assurances and they even tried to blame PayPal which turned out to be incorrect. The Customer service is atrocious and expensive phone calls are an added issue. Calls could (would) not be transferred to anyone with authority and alternative contact methods are not available. Unless you have money to give away avoid this Company at all costs.

Re the previous review - I got through quickly on the same phone number at 9am the previous day. Unfortunately I just heard same old..we are migrating IT systems excuse for my long over due September order. When I said I would soon be away from home for some time and not able to take delivery I was advised to leave a note on my door , mmm …not sure my insurers would be happy although would be burglars maybe ? Emailing customer care has been more productive .
This was my first, and likely the last order. VERY DISAPPOINTED.

My order has not arrived and it is now 04/11/22. I tried to contact MONA Customer Service 0344 482 8888 and the site has been closed.
I have also now been advised that my order has been dispatched and to go to delivery information. This takes me to a Hermes site which is all in German and there are no dates on it.
I now think the company is going into liquidation

Fortunately, I had paid through Paypal and have now received a refund through Paypal after I had lodged a claim. Thank you Paypal. I shall never use this company again. A shame after years of satisfaction.

Ordered a jumper on 29 September. As it had still not been received on 17 October I requested a refund which was agreed by email on 19 October within 5 = 7 days. It is now 3 November but no refund has been made despite Agatha's promise over the phone that it and another order that hasn't been received had both been processed on 28 October. They blamed (a) Paypal for paying up front before the goods are despatched (b) their system changes that have caused problems. I no longer trust this company

I have exactly the same problem as Jan - 5 days ago. Mona received parcel in September. I did not receive refund so called to check they had received it. Told it was (not would be) refunded on 16 October. Called to chase it this week only to be told it would be refunded in 2 weeks time. Shocking service.

Terrible company to deal with. My confirmation stated the item would be with me between 8-10 days. One month on nothing has arrived, I have to ring and chase the company for answers and get fobbed off each time with rubbish excuses and false promises of delivery. Don't buy from Mona

I placed order more than a month ago and never received it. When contacted customer service they replied after numerous days stating that it will be dispatched soon but never did. When I went online to cancel the order I didn't receive confirmation and no refund was issued. I believe it's a scam.

I have had the same experience of a non refund. Posted my parcel back to them on the 17th September. They received it on the 21st and they have confirmed this but no refund. I rang 2 weeks ago and they said it would be sorted in two weeks which is now and when speaking to them today it will be another two weeks. I will not be ordering from this company again. But just wonder if all is not right here this all feels very wrong. My refund shpould be 119 pounds.

Placed an order at the beginning of October of which hasn’t been received. Email received to confirm order but it’s nowhere to be seen. Very unhelpful customer service. Tell me the customer number and order number are not on their system, strange the payment has gone through. Sent several emails and several phone calls. NOT RESOLVED

Order placed on 5th Oct 22 and am still waiting!
Systems problem is the official reason for delivery delay. But seem to be able to deliver leaflets and magazines offering discounts without any delay

If a company has issues, what ever the problem, they should keep their customers updated on the situation; customer relations are a big part of any company after all.
My order was meant as a birthday gift, so you can imagine how frustrated we have become.
This will be our last purchase from them, whatever the discounts we are offered!!!!!!!!

Would give score of zero if possible !!!!!

As we have had no response to further emails, luckily the monies have not been taken, so the order is cancelled and we have requested removal of our details from their website and we want no further brochures or emails

Order placed on 17 Sep 22 and am still waiting! IT problem is the official reason for delivery delay.
What ever the problem may be a company should keep their customers updated on the situation; its only customer relations after all.
My order was meant as a birthday gift and well over £200, so you can imagine how annoyed and frustrated I am. I will have to think seriously about being a future customer.

I have now got my money back but only after I got PayPal involved and they gave the company a deadline. What a blessing I had paid using PayPal. Would not recommend Mona at all.

I would not advise anybody to deal with this company. I ordered shoes in July, money taken from my account. Goods not delivered and despite several phone calls, I am still waiting for my refund.
It is such a shame to see a company I have used for many years go downhill.