MONA UK Anmeldelser 1.288

The shorts I ordered were of poor quality and are too small, I would send them back but after reading the reviews I think I would be flogging a dead horse, so they will be going to the Charity shop. I would not buy from them again the price I paid did not reflect on the tacky manufacturing of the shorts.

I have contacted and emailed so many times but no response. I never got my order m, it was delivered to a wrong address. Never got my order or a response from company - never got my refund! I am contacting legal now especially if they continue to not respond.

I liked this company, the clothes were quality.
However I sent back a return last year for a refund of £80 but have never received it.
I received a letter in May to say I will get a refund but again not received it.
Having now looked at all the reviews I can see this has happened to many others.
As one reviewer said a TV expose might bring some action.
This must be a crime on this scale.

Thank goodness Mona is pulling out the UK and doing us all a favour. As others have said, they are an absolute nightmare and shambolic! Had 2 lots of money taken from account in December they claim was for orders back in august. The company has obviously changed owners and they haven’t a clue how to run it, hence pulling out the UK.

I wish I had read the reviews before ordering from this company. I have been a customer for years and purchased several times when it was Artigiano. I returned an item 24th November and tracked to ensure parcel had been delivered, then waited for my refund, and waited…… and waited. I rang the helpline a couple of times and was assured the refund would appear back in my account - as yet nothing. I will try once more before contacting my credit company or applying to the small claims court. I won’t deal with this company again.

I agree with the recent negative comments for this company. My parents ordered a jacket for my mom's birthday in October; the money was taken from the account in November but the jacket has not yet arrived. We initially phoned them to find out what had happened and was told that the goods were delayed because of technical issues. We then phoned several times to cancel the order. STILL NO MONEY HAS BEEN REFUNDED AND NO JACKET HAS ARRIVED.

I have tried to research who actually owns the company but have only discovered that it is a Mail Order company. Is the company going into Liquidation? My advice is don't order anything from this company because they are obviously unable to guarantee delivery and are reluctant to communicate with customers or offer refunds.

An update
We received this morning a bank statement which confirms that a refund has now been paid into the bank. This has been an unfortunate experience as my mom had bought several clothes in the past without any issues.

Mona is the most disgusting company I have ever dealt with.

They are fine until you need to return something and awaiting a refund. I have sent them many emails but not received one reply and had two telephone conversations and got nowhere other than being told I will receive the refund but they cannot give me a timeframe. I asked if I could escalate the matter and speak to someone who could help, the answer was no.

I will never purchase anything from this company again.

It's obvious from the reviews on this website that many customers have had the same experience.

They are quick enough to take your money but seem incapable of arranging a refund.

No stars! Do not use this company! I have ‘phoned 4 times - useless! No one in authority available as I now want my money refunded. I was advised to email customer services, which I have done twice - no response. ‘Phoned again this morning! No help available. It is now in the hands of PayPal and my credit card company. I will NEVER order from Mona again!

The same experience as others- ordered 2 items back in September - neither one delivered and after 5 phone calls and 3 emails Mona have admitted the stuff never left the warehouse. Yet they took £88.74 from my bank account and will not refund it. I will be serving a County Court Judgement- shame as I was a really good customer.

I am experiencing the same issue as other users here. Shoes ordered 14th November have not yet arrived. Customer services has no answers other than the courier received the parcel early decmber. Since then no trace. I have had no response from my request of a refund

Update on the 7th of january: I emailed Mona customer services ( with my order/ customer number) , explaining the issue and asking for a refund. The money was refunded 2 days ago.

Order place on 4th November. Nothing received, no responses to emails. Is this a scam company??

I have had the same disgraceful experience with Mona having withheld my refund since end of August. I finally contacted my Bank two weeks ago and they opened a case, I received a cheque and apologies from Mona today.
My advice to any fellow suffers is, if you have paid by debit or credit card, your Bank or provider will attempt to get your money back. I believe PayPal will also act
for you. I will not trust Mona again. GOOD LUCK.

My wife ordered items on 26 Nov costing £357.60 only to find Mona had taken that amount twice from her credit card. We have sent seven emails to the company, telephoned them on 4 occasions. No answer to the emails, promises by talephone but no refund or apology. I am now taking the matter to the small claims court. What a shambles of a company. My wife will never deal with them again! If like me, this company owes you money. Go on line and state your case to the small claims court. The process is simple cheap and effective. I took a local authority to them once and they paid up before the hearing.

I ordered a winter coat 8 weeks ago,still not received this. I have phoned up on numerous occasions and just been lied to. Was told i couldn't cancel order as it was om the van,was told this last week and again this week. Man I spoke to didn't really know what was going on and couldn't answer my questions. When I ordered coat on the phone I was told 6-10 days.

Ordered 3 items costing 136.26 on 6th September 22. They did not fit and I returned them in one package on 20th September. Mona refunded £80.10 (1 item) on
16th October. I am still waiting for the remaining
£56.16 despite numerous emails requesting the refund and numerous promises that it would be in my account shortly. I think this is a fraudulent company and I would like to warn other people not to order from them. Will now go through my credit card company and will also write to Watchdog at the BBC.
I still get emails advertising their wares.

Tried to order coat on line supposed to be 10% off did not take off the10% and the order came £199 - 10 pence the item was advertised as £179 . Phoned up company for verification was told it was never at the lower price, also asked where the 10 pence came from at that point she put the phone down, there customers service is terrible, i am glad I did not order after reading reviews.

Goods returned 06/09/2022, you acknowledge of receiving them, but no refund yet received after 3 emails asking for refund. Now end of November 2022 when will I receive the refund into my bank.

Ordered present for my mother on 11/10/2022. Over 6 weeks later it still hasn’t arrived and the level of customer service is awful. I’ve asked for a refund as compensation but keep being ignored. I was told that it would be delivered on the 24/11/2002. It didn’t. Don’t touch this company!

5 stars for complete incompetence and substandard customer service. Save yourself the grief and DO NOT ORDER FROM THEM! I ordered a pair of shoes for Mum on 27th August. After not receiving anything or any update I rang about end September. I was told I should receive the goods very soon. I contacted them again 27th October to say there had been a system upgrade and as a consequence a processing issu but this should not have affected my order as the issue had happened after my order had been originally placed. I was advised to cancel the original order then place again as the processing/shipping time was 8 days and showing no problems. When not received by 14th November I rang again to hear that they were going to launch an immediate inquiry and I would receive an email to update me. I rang today (23rd November) to be told an investigation was launched 2 days ago after I had apparently called them - I made no such call so they had clearly forgotten to do what they had promised first time round and someone was checking the system and realised this had been forgotten. After calling them again today I was told their customer service was always rated excellent and they were unsure what happened in my situation. Clearly by the reviews here there continues to be a theme of poor service. Please learn from my experience and shop elsewhere! I have instructed them to remove me from any mailing list.

Ordered a pair of boots on 15th October. Was invoiced and informed that goods had been despatched from Germany on 28th October. No goods received to date .
I have contacted the company twice by phone but they were unable to give me any more information. I asked for the parcel tracking number but they said they didn't have one! I am now considering how I can cancel this and get a refund but I'm not holding out any hope !