Antler Homes Anmeldelser 

We bought a home in Green Oak Park advertised as high spec only to find out it is in breach of laws, main one NHBC standards that are mandatory, however Antler Homes does not seem to be familiar with such standards.
Only buy a house in Green Oak Park if you have a significant legal action budget, Counsel etc and you are ready to see your life completely put on hold as you will have to cope with ruthless and unscrupulous management else you have no choice and just have to accept living with the defects.
Antler Homes will not budge otherwise, unless you have a lawyer to back them against the wall to teach them the building standards and the Customer Care Act 2015, governing your sales contract, that clearly says that Builders must act with care and competence in dealing with defects.
You will not find any sense of care or competence at Antler Homes. We currently have a broken toilet seat and blinds on the floor (taken down by Antler) for almost 7 weeks whilst they attempt to bodge walls that a surveyor has confirmed are not within tolerance.
Their average sale price according to their 2024 published accounts is around £674,000. If you hand the type of cash they are asking for the properties in Green Oak Park, you would expect far more in terms of standards.
They will string you along and fob you off for months on end that these houses are hand built, a statement made by their Head of Customer Care, and therefore according to this lady we need to accept the defects as it is all hand. Their Construction Director also being rather quick to offer even more bodged ideas, including that allegedly manufacturers produce wonky goods (sinks in our case) on purpose, when it in fact appears that yet another wall may be out of tolerance, or tiles not fixed evenly to the wall.

They will tell you that they do not agree with chartered surveyors, and that they “make things up” in order to prove their money’s worth. If you buy a house here, and want the defects remediated, you will be living like us in continuous dust and dirt, because they don’t want to spend the money to remediate the defects adequately, it’s bodge after bodge and none of the defects actually remediated. A few minor snags have been addressed but none of the major defect items and there are still plenty of minor snagging items outstanding after a number of months.
We have experienced blocked toilets because of rubble in the drains over weekends, we reported it to the emergency plumbers, but they just left us with sewage water coming back up the shower, as well as blocked toilets. We have seen waste tipped into drainage gullies too, which we reported to the Antler Homes Contracts Manager. Their contractors then just threw more into the gully on top, after we reported it (which is still there at time of posting this review). Given this is not on Antler Homes land, it could potentially be considered fly tipping by Antler Homes.

There is additional damage caused by further visits from their contractors, so it actually feels like the list of things Antler Homes need to attend to gets longer rather than shorter.
We heard all sorts of stories about defects from larger house builders before buying. At least they were eventually attending to the defects, unlike with Antler Homes where everything is just stretched out, feels like is being bodged, or not addressed.
Trying to get straight answers as to snags and defects things are being addressed and what is being done is a task and a half. Based on our experience, it feels like Antler Homes have zero project management or planning skills. We are yet to have our opinion of Antler Homes changed.

Nearly every single snagging item and defect would have been east for Antler Homes to see/find and fix prior to sale of property as well so that implies that there is little quality control in place, or just very little attention to detail and customer care.

Purchasing a new home is supposed to be exciting and a dream. Purchasing a home from Antler Homes is really not a pleasant experience and one given our experience to date, we would definitely not recommend Green Oak Park to anyone.
The entire house has walls, ceilings and floors (including tiles) that are uneven (visible with the eye not measured by a chartered surveyor) and completely outside NHBC tolerances. This is a major issue; one we are absolutely mortified about because it is quite likely we may have to leave the house during adequate remediation.
There were/are structural issues, loose bricks (there was embarrassingly for Antler Homes, one of their potential buyers who pointed a roof tile falling), covered air brick vents, fake and cut down weep vents,floors with issues to the noggins, joists, there are areas to repoint in line NHBC standards etc.

Problems are not dealt with, communication lacks from their side even after lots of chasing. Right from the very start it felt that there was no honesty. Antler homes seems to not care after everything is signed. It has been very stressful and would not recommend Antler Homes to anyone.

Build completion was many months late. Snag list was long and took many months of chasing to get fixed. One month after moving in; our heating system failed and stopped working completely. It took Antler 5 months to fix the problem. They don’t understand heat pumps or modern heating systems. Customer Service is terrible and they are frustratingly slow to resolve any issues.