Alo Yoga Anmeldelser 

I ordered 2 items from there on May 4th and I still haven’t received the package. It hasn’t even been shipped yet. No one responds when you try to contact them. Really bad service…

Absolutely hate this company!!!! Will never shop here again.

I placed an order worth $425 on May 2nd, 2026, and it still has not arrived. I contacted customer support multiple times and was repeatedly told that my package was “in transit.” However, no pickup scan, delivery scan, or location details could ever be provided.

I then contacted FedEx directly, who confirmed they never received the package at all — which also matches the tracking information online that only shows “Shipment information sent to FedEx” and “Awaiting Carrier Pickup.” This means the package was never physically handed over to the carrier despite customer support insisting otherwise.

After that, I tried reaching out again through calls, email, and messages, but received no real assistance. I was either left waiting for 45+ minutes or disconnected entirely.

At this point, Alo Yoga still has my $425 and has failed to acknowledge or properly resolve the issue. Extremely disappointing customer service and communication for a company of this size.

Missing items in order. Impossible to reach by any means. If you shop online be prepared to lose a lot of money. You will be writing off the damages unless you’re willing to take legal action.

Worst ‘customer service’ i’ve ever seen! Haven’t been able to get in touch with someone for over 5 days now. Lululemon all the way

Catastrophic !!

I've received the parcel in the WRONG MAILBOX & therefore it took longer to receive the parcel. When I tried to return the item because it was too small they told me the delay has expired (by ONE DAY !!!!!!) & that I could not return it anymore.

Will never repurchase ever it's the worst brand & poor client communication

COMMANDE #36490228

The shipment was never delivered to me. DHL cancelled the shipment before it left the United States and returned the package to the sender. Since I never received the items, I requested.

I also want to explicitly mention that I was repeatedly informed by several customer support agents that the return/refund process had already been initiated for this order. However, after following up multiple times, it became clear that no return request or refund process had actually been started. I was given incorrect information while my case remained unresolved.

Its been over 10 days, with no help from the customer service (that never reply), no money, and no order. I am extremely disappointed

Extremely disappointing experience with ALO Yoga.

I have now experienced multiple issues with orders from Alo, including previously receiving damaged items and now dealing with a missing parcel that nobody seems able to resolve.

My latest order (#39048132) was marked by DHL as ready for collection at a Parcelly pickup point. Since then I have received:
• repeated DHL collection texts
• Parcelly collection reminder emails
• even a final warning threatening return to sender if I do not collect the parcel

However, I have physically attended the collection point multiple times and the store owner has repeatedly confirmed they do NOT have the parcel and that it has never been delivered there.

Despite this, Alo customer support initially incorrectly advised me that the parcel was “still in customs clearance” even though DHL’s own tracking clearly shows customs clearance was completed days earlier and the parcel had already progressed through UK delivery facilities before being marked as awaiting collection.

I have contacted Alo several times through both email and live chat and feel like I am getting nowhere. The responses feel generic and there appears to be very little ownership taken over resolving the issue properly with DHL.

To make matters worse, this order was paid for using a gift card Alo had previously issued to me as compensation for another problematic order involving damaged items.

I have spent a significant amount of money with Alo over recent months and this experience has been incredibly stressful and disappointing, especially as the order contains reward items and items needed for an upcoming holiday.

At this point I am still left without my parcel and without a clear resolution.

I will never ever buy from this brand again, seriously, this is my worst shopping experience ever. The order was placed 2 weeks ago and TN has no update, when I reached out to customer service the AI agent keep pushing back with no real action. The human customer service person was polite at the first email then disappeared for 2 days. Are you seriously??? I still didn’t receive anything no shipment no feedback.

Placed two orders initially, was pretty pleased with the delivery time since they are coming from the US. Items were way too large so sent them back (individual parcels with the return labels they sent me). Sent on Sunday, arrived (as per tracking) on Wednesday. Now Monday, I’ve had no response basically from their customer service or responses asking me to confirm the order numbers and send proof (even though I registered the returns with them and used their labels)… it’s now Monday and I’ve just received an email for both orders saying thank you for registering your return, here’s your label… sent a formal complaint, no acknowledgement, can’t get through via chat and well just ruined my experience entirely, what a let down for what is supposed to be considered a luxury yoga brand. Embarrassing!!

Nice expensive clothing but hands down the worst customer service I have ever experienced for such a high profile, high end expensive yoga athleisure wear. Trying to exchange and item that was incorrectly sent to me and there seems to be no path to resolution with these bots! The chat says they have experienced technical issues and are sending me to a live agent, 1 day later and no one still has shown up. I phone different times of day and the message is the same-high volume of calls, waited over an hour still no one. Tried to do a chat from the phone call and no one joins. I still have. no resolution!! What a joke.

I am extremely disappointed with your service.

I contacted FedEx directly regarding my shipment, and they confirmed that they have never received the package from you. This means my order was apparently never handed over to the carrier.
I bought with 30% more than 279€
I have already sent multiple emails and still have not received proper help or a clear explanation.

I have bought many pieces from Alo, i got myself an accord sweatshirt wore it and washed it once and it was covered in bobbles , i reached out to customer service and they emailed asking me to send pictures which I did, it has now been two weeks and they totally ignored messages and attempts to follow it up. Really awful service for a company that has such a following and is quite expensive.

Besteld op 6 mei 2026 voor bijna € 500,00. Tot op heden nog geen bestelling ontvangen.. nooit meer dus

On May 7th, I ordered clothes from Alo’s online store, but I still haven’t received them. The shipment has been stuck in the Netherlands, and it hasn’t even been handed over to FedEx.

I contacted FedEx, and they confirmed the issue is on Alo’s side — the package is missing the required labels.

I tried reaching out to Alo, but was only met with a virtual assistant that kept repeating automated responses without resolving anything. Eventually, it said I would be connected to a manager — I waited 70 minutes and no one ever responded.

I also sent two emails and immediately received automated replies saying they are busy and will respond within a few business days. This is an urgent issue, and despite clearly asking for a quick response, Alo shows zero concern for their customer and is completely ignoring the situation.

Maybe someone will finally read this here?

Order number: 38549937

This brand prioritises their finances more then the customer experience as I’ve had the worse customer experience in all my life and I’ve shopped with lulu lemon and plenty of sports brands who never treated me like this. Lost my order and never told me, a life agent then said they would do a replacement and never actually done it on their systems so I’m just been pushed between alo and FedEx. This has ruined my whole alo experience and I will never shop here again absolutely DISGRACEFUL

Anfangs super Passform und mit der Verarbeitung zufrieden. Nach 2 mal waschen lösen sich die Nähe auf. Selbst nach 3 Mails an den Support und einem Chatbot.... keine Reaktion.
Bei dem Preis hätte ich mehr Qualität erwartet. Wenigstens eine Rückmeldung auf die Anfragen....
Das ist alles andere als Kundenfreundlich

Cannot get in touch with customer service it says a “10 minute” wait to speak to a live agent and still after an hour no one answers, multiple times I’ve tried and also requested the email back option still haven’t had anything. Trying to return my items and dhl messed up the return label meaning I’m now stuck with items that are poor quality and don’t fit with no way of returning them as Alo customer service is beyond poor.

Op 5 mei een bestelling geplaatst en nooit ontvangen. Pakket is vermist in het sorteercentrum van FedEx. Waarom überhaupt verzenden vanuit de VS met zoveel klanten in Europa? Logistieke chaos en klantenservice onbereikbaar. Voor zo'n 'premium' merk geen premium service.

Pessima esperienza.Ho effettuato un ordine che purtroppo, ad oggi (a distanza di 20 giorni) non è arrivato e, nonostante i ripetuti tentativi di contattare l’assistenza clienti, non ho ricevuto risposte chiare né aggiornamenti concreti sulla spedizione.
Tempi completamente disattesi e servizio clienti poco presente. Mi aspettavo maggiore serietà e attenzione verso il cliente, soprattutto nella gestione di un problema così importante.
Esperienza assolutamente da non ripetere.