Alo Yoga Anmeldelser 

Aggiornamento 16/06: al 02/06 dopo aver contattato il Customer Support telefonicamente, abbiamo concordato una nuova spedizione - l'oggetto arrivato però non corrispondeva al Pullover ordinato. Ho contattato al 09/06 (sempre telefonicamente, via ticket non rispondono) il Customer Support che ha provveduto a spedire prontamente un nuovo pacco, arrivato ieri con il Pullover.
in data 04/05/2026 ho effettuato un ordine dell’importo complessivo di €328,00, per il quale erano indicati tempi di consegna pari a 4/7 giorni lavorativi.
Al momento della consegna ( avvenuta di più di tre settimane) ho constatato l’assenza di uno dei prodotti ordinati, nello specifico:
Accolade Crew Neck Pullover – colore Black.
Ho provveduto immediatamente a segnalare il problema tramite i canali di assistenza, sia chat che mail, ricevendo solo risposte automatiche che garantivano un riscontro entro 24 ore. Ad oggi (dopo una settimana) non ho ricevuto alcuna comunicazione da parte di ALO
Considerato l’importo rilevante dell’ordine e i disservizi già subiti, ritengo inaccettabile il livello di servizio del customer care di un brand che si vorrebbe posizionare nel mondo del lusso ma ne è lontano anni luce

Huge thanks to Jocelyn from @Aloyoga for the incredible customer service! After delivery company messed up my delivery in France, Alo Yoga stepped in and fixed it. Best support ever! 👟❤️ ⭐⭐⭐⭐⭐

Terrible customer service from start to finish. Faulty goods, unhelpful staff, and easily the worst experience I’ve had dealing with their “customer service” on WhatsApp.

I was wrongly told that faulty items bought in the sale cannot be returned — which is completely false under UK law. Sale items are still covered by statutory rights, and faulty goods are entitled to a refund, repair, or replacement regardless of discount.

Providing incorrect information about basic consumer rights isn’t just unhelpful, it’s misleading and unacceptable. Instead of resolving the issue, staff gave inaccurate advice and obstructed what should have been a straightforward refund process.

Overall, a completely unacceptable standard of service and a serious failure to understand consumer law.

Très mauvaise expérience client !
Commandé le 6 mai et livré le 28 mai (Bruxelles).

Lorsque le site indique « livré en 5 jours ouvrables », il y a des questions de fiabilité à se poser.
Je m’en sors heureuse avec la taille que j’avais essayé au préalable en boutique.

Dauert ewig mit der Rückzahlung,immer Probleme mit denen. Bestelle dort nie wieder !

Huge issues with order and returning a wrong order. Can't ever speak to anyone and five times no one has got back to me. Going to contact CEOs office .

Ein Stern, es ist tatsächlich die bestellte Hose in der bestellten Farbe und Größe gekommen.
Aber: bis dahin hat es drei Wochen gedauert, der Support ignoriert Anfragen und nur durch eine tolle Mitarbeitende bei FedEx habe ich nach der Verzollung irgendwann meine Bestellung erhalten.
Fazit: es gibt auch andere Hersteller von Gymwear die aus Europa versenden. Mit Alo Yoga bin ich durch.

I ordered an £128 jumper and after the first wash the jumper has started bobble and pull. I thought when I opened the parcel initially that I didn't think it was a premium quality, but gave the benefit of the doubt. Don't waste your money here. Primark is probably better quality these days!! Customer service is also awful. AVOID AVOID AVOID

The absolute worst customer service I have ever encountered. I have been a loyal customer for a few years, but have been systematically ignored for a whole month after items arrived already damaged, despite almost daily attempts to get connected to anything that’s not a useless robot. Shocking quality, horrendous post-purchase support, and the worst thing is, I get daily marketing emails prompting me to buy more of their stuff.

Ordered 4 items on 6 may. There was delay in delivery and finally gotten my items on 16 may. However they miss out 3 items. Called their hotline and waited for 3 hours and nobody handled my call. Emailed them and also went through online enquirers on the items and there was no reply from them at all. Do avoid at all cost

Customer service is non-existent. They don’t respond to inquiries and no way to call or chat with a live agent. I thought I was doing business with a higher end brand and would be assisted when needed, but I was clearly deceived. This is definitely one to avoid.

C’est de loin la pire expérience d’achat en ligne que j’ai eue avec une marque. J’ai passé ma commande le 7 mai et aujourd’hui, le 26 mai, je n’ai toujours rien reçu. La livraison a déjà été repoussée trois fois.
Je n’achèterai plus jamais chez Brane Alo. Le service client est inexistant : personne ne répond aux e-mails, je n’ai reçu ni remboursement ni colis.
Très déçu par cette expérience.

Very disappointed with this company. I ordered a pair of pants and a sweater, but both items arrived with stains on them. This is completely unacceptable for new clothing.

I sent a complaint on Wednesday and was told I would receive a response within a few working days, but I still have not heard anything back. Customer service has been very poor and communication is disappointing.

Order Number: 37960225

I expected much better quality and support. I hope this issue will finally be resolved properly.

Ich habe im Januar 2026 eine Bestellung über 1.054 € bei Alo Yoga getätigt und alle Artikel ordnungsgemäß in einem Paket per DHL Express zurückgeschickt. Alo Yoga hat nur einen Teil der Rückerstattung (256 €) bearbeitet und behauptet, der Rest der Artikel sei nie angekommen. Das ist nachweislich falsch, denn ein Paket das nicht angekommen wäre, hätte keine Teilerstattung ausgelöst.

Trotz mehrfacher Kontaktaufnahme, vollständiger Dokumentation und einer laufenden Untersuchung bei DHL Express verweigert Alo Yoga die Erstattung von 798 € und verweist lediglich auf interne Richtlinien. Der Fall läuft seit Januar, ohne dass der Händler eine sachliche Erklärung geliefert hat.

Ich habe inzwischen eine offizielle Beschwerde bei Klarna eingereicht und hole rechtliche Beratung ein.

Wer international bei Alo Yoga bestellt, sollte sich bewusst sein, dass im Streitfall mit keinerlei Kooperation oder Kulanz zu rechnen ist.

Very disappointed with Alo Yoga customer service. I contacted support multiple times because agents promised me a discount and told me to “keep an eye on my email.” I waited more than 3 days and followed up several times, but in the end they changed their answer and said it was a misunderstanding and refused to honor what was promised.

The most frustrating part was the communication. I felt ignored instead of helped, and every time I contacted support I got a different response. For a premium brand, I expected much better customer service and more professionalism.

Really bad customer service. My parcel had been stuck at ‘carrier pickup’ for weeks so I have been trying to contact them through the AI chat bot and email. After repeated attempts I got through to them and they sent me an email saying they will return my money. However, the amount of effort and stress just to get them to reply I would expect a bit more compensation from a high quality brand!

Made an order, was missing a pair of trousers. Have contacted Alo many times to always be told somebody will contact me in 24 hours as it’s being reviewed.. Awful customer service considering the price of the items.. such a shame as really wanted to love there products. But the service has put me off buying from them again!

Very disappointed with my experience with Alo Yoga. My shipment never arrived, and customer service was rude and unhelpful when I tried to resolve the issue. I expected much better support and communication.

Ik heb voor heel veel geld 4 mei besteld nog steeds niets binnen
Pakket is vermist
En ik zou nieuw pakket code doorkrijgen nog steeds niets vernomen van mijn pakket
Wat moet ik nu doen