Alo Yoga Anmeldelser 

⭐☆☆☆☆

Extremely disappointing experience with Alo Yoga.

I purchased approximately €500 worth of products, including an Airlift High-Waist Legging that showed visible defects after only one wash. I provided the original receipt, transaction details, style number and photos of the issue.

Instead of offering support, customer service simply stated that they could not assist because the item was purchased in a physical store while I was travelling abroad. Even more surprisingly, they were unable to provide contact details for the very store they referred me to.

For a premium brand charging over €130 for a single pair of leggings, this level of product quality and after-sales service is unacceptable.

The issue is not only the defect itself, but the complete lack of ownership and willingness to help a customer who can fully document the purchase.

I expected far better from a global premium brand.

El servicio de atención bastante bien, aunque tienes que insistir un poco. Compre 3 prendas tipo chándal de algodón y al primer lavado después de usarlo unas horas ,(lavado a mano súper suave) le salieron pelotillas. Les mandé foto y me devolvieron el dinero , pero no entiendo que solo con un uso, prendas que valen más de 100€, tengan pelotas en un uso y solo un lavado. Con otras prendas de otro tejido no me ha pasado pero esto me pareció bastante grave

I tried to purchase a gift card online. The payment wouldn't go through. Contacted CS and in the end I was told that:
1) The system automatically declines the first attempt to purchase a gift card online.
2) I should try again with a different email address.
3) I should purchase AN ADDITIONAL ITEM to make sure my purchase goes through.

No accountability, no apology, no resolution.

Shocking service! zip come off on a £350 jacket and can't get refund as paid cash in store without a recipet to hand now with it being 6 months old

During the sale, I placed several orders, and one of them arrived defective. I contacted customer support, and they refused to replace it with a quality item. I received a defective product through no fault of my own, and now I have to deal with the return process. In my view, this is a poor approach to customer service, so I will be returning all of the ordered items

Bought a product online on discount. Needed to make a size exchange but was told I would need to purchase the item full price. It took them 3 weeks to get back to me. I wouldn't recommend shopping online with them as items are shipped from the US - it takes a long time to come and their policies and customer service is far from UK standards. They honestly dont care about their customers. Very disappointed. Will not purchase from them again.

Hi,

I issued an email to Alo on 28th May, however I have not yet received a response or acknowledgement. I have also sent two follow-up emails since, but unfortunately haven’t had any reply.

Please could you advise why this might be the case?

I would appreciate an update at your earliest convenience.

An absolute nightmare.

If, like me, you were influenced by Instagram influencers to buy from this company, at least purchase from an offline store if there is one available in your city. The product quality is honestly not impressive for the price either, which makes the entire experience even more disappointing.

I live in Germany, where they still haven’t opened a physical store, so I placed two separate orders a few days apart. The first package took nearly three weeks to arrive, and the second one was simply lost.

The most frustrating part, however, was their customer support. In the best-case scenario, they replied a week later — after I had already sent four emails. It honestly feels like the company spent its entire budget on Instagram models and had nothing left for a competent support team.

Most of the time, I was receiving useless generic responses from an AI bot instead of actual assistance.

Still awaiting a response after raising a complaint about quality of wide leg joggers. The logo fell off and material has turned extremely bobbly. Not what you would or should expect for a very expensive pair of joggers. Have raised complaint twice and been told that someone will be in contact. 3 weeks on and not a word.

Attention, non conforme a la.loi sur retours et rétractation. Et ils s'en moquent bien! Leur loi Alo de Californie est au dessus de tout!
Commande passée le 2 mai, livrée le 26 mai.
Les recommandations de taille ne sont pas toujours bonnes. J’ai voulu renvoyer un pantalon et là, le cauchemar commence:
Impossible de retourner l’article: this item cannot be returned sans explication
Direction service client via chat: d’abord une IA, puis un un conseiller humain, mais attention, il faut maîtriser l'anglais car ils ne prennent pas la peine de communiquer dans la.langue du pays où ils vendent.
Et là, plus de 30 minutes pour avoir du n'importe quoi:
1. "Il semble que l’article que vous souhaitez retourner n’est pas éligible au retour via le portail standard, malgré ce qui était indiqué lors de l’achat.
Je vais vous connecter à un spécialiste ALO qui pourra examiner votre situation en détail et vous aider à trouver une solution adaptée"
2. , I really apologized but we cannot return the and do exchange about the item that you have but no need to worry I can help you process a refund or a store credit for the inconvenience. 😊 (on ne peut pas le renvoyer ou le remplacer, vous voulez un avoir ou un remboursement? ) je réponds remboursement
3. all we need to do is you need to return the item back at our warehouse and once we receive the item that's the time that we are going to process the refund for you. 😊 donc renvoyer l’article, et vous serez remboursé à réception. Je dis OK, envoyez moi l’étiquette
4. Aprés une demi heure poireauter
I really apologized but upon checking here on our system the item is on final sale already so unfortunately we cannot do any return or refund
Resumé: c’est un final sale - on ne reprend pas et ne rembourse pas.
Je retourne voir sur leur site de vente, le pantalon est remisé 30% mals aucune mention finale sale...on voit bien "Livraison gratuite à partir de 70 € et retours gratuits"
Et quand on va dans le panier
"Retours gratuits
Nous voulons que vous soyez conquis par votre produit Alo : renvoyez tous les articles que vous n’aimez pas à 100 % pour obtenir un remboursement intégral dans les 30 jours suivant l’achat. Voici tous les détails"

Je leur rappelle que meme sur ma commande, il est écrit que l’article peut etre retourné jusqu'au 30 juin.
Ils ne veulent rien entendre...nos regles sont ainsi, rien à faire

Je lui envoie des captures d'écran du site pour prouver...la personne répond je ne parle pas français.
Je leur dit qu’ils ne sont pas conformes au droit de la consommation en France, ils s’en fichent royalement.

Donc priez pour ne pas avoir de probleme SAV!
Vendre et encaisser ils savent faire....après ils s’en moquent bien... a ce stade, c’est honteux au prix où ils vendent. La notoriété ne fait pas tout! La satisfaction client devrait etre au coeur de leur préoccupation aux pris qu’ils affichent!

Commande 38856621
J’ai commandé un pullover avec la fermeture éclair bleu foncé.
Il a mis 2 semaines à arriver dans un pauvre emballage plastique (étonnant vu le positionnement de la marque et le prix payé)
Odeur très forte, je le lave à 30 degrés sans jamais l’avoir porté, 30 degrés étant la recommandation de l’étiquette. Je le lave donc seul pour éviter que ça déteigne sur d’autres vêtements et retourné
Le pull ressort complètement bouloché, j’en ai partout sur les mains, sur le sol. Je n’ai jamais vu ça
La qualité est horrible
J’attends de voir le retour du service clients j’espère qu’il s’agit d’un défaut de fabrication

Bought a pair of 135 joggers and it was the wrong size. I can’t find my receipt but tickets are attached. The store would not exchange them customer service is on line no manager to speak with either. Never shop there if unsure of your purchase and oh my acct was not found so no one would help. Wow 135 $$ is crazy to begin with and now my purchase that was a gift is ????

Excellent customer service from Gil, thank you!!! Honestly love all their clothes!!! Go Alo

I had a very upsetting experience at this store. During my visit, I felt I was being ignored by staff while other customers were being assisted more promptly. This made me feel singled out and unwelcome.

Based on how I was treated compared to others in the store, I personally experienced this as discriminatory and it felt like racism to me in the moment.

Afterwards, I contacted customer service. They initially responded and offered a discount, but I never received the code and my follow-up messages were ignored.

I am sharing this because no customer should leave a store feeling this way, and I hope the company takes accountability and reviews how staff interact with all customers.

I wrote a formal complaint regarding an incident that occurred at your Michigan Avenue store in Chicago, Illinois.

During my visit, I was waiting in line for a fitting room as instructed by a store associate. I complied with the directions and stood behind the customer ahead of me. When it became my turn to enter a fitting room, I observed a store employee escort another customer, a Caucasian woman, ahead of me despite the fact that I had been waiting in line.

When I questioned why she was being taken ahead of me, I was told that she was still gathering additional items to try on. This explanation did not make sense to me because she was actively shopping while I had already completed my selections and was waiting in line as instructed. Rather than allowing the next customer in line to proceed, I was expected to continue waiting while she finished shopping.

I then asked other employees for the name of the associate involved. I was provided what appeared to be a generic name, “John,” and my questions were not answered directly. Shortly thereafter, another employee informed me that a fitting room was available, but by that point I felt embarrassed, dismissed, and deeply offended by the situation.

As a customer, I expect to be treated fairly and respectfully regardless of my race, ethnicity, appearance, or perceived purchasing power. The incident left me with the impression that preferential treatment was given to another customer while I was overlooked and disregarded. Whether intentional or not, the experience felt discriminatory and inconsistent with the values that a nationally recognized brand should uphold.

I am a healthcare professional and a paying customer who entered your store expecting the same level of service afforded to every other shopper. No customer should feel that they are being treated as less important than someone else based on appearance or assumptions about their ability or willingness to make purchases.

I respectfully request that Alo investigate this incident, review any available surveillance footage and employee accounts from that day, and provide a response regarding the findings and any actions that will be taken to ensure all customers are treated equitably and with respect.

Die Designs gefallen mir gut die Hose die ich bestellt habe sieht auch gut aus. Da hört es dann aber auch schon auf. Qualität erinnert mehr an Shein als an Produkte aus dem Preissegment. Nähte an Stellen an denen keine sein sollten. Auf ihrer Website wird mit "schneller Lieferung" geworben, mit 3 Wochen Lieferzeit nach Deutschland verstehe ich darunter etwas anderes

Katastrophaler Lieferdienst
- sie haben mir keine Abstellgenehmigung zugelassen und ich musste über 40 Minuten fahren, da es nur bei einem spezifischen Paketdienst abzuholen waren. Absolut kein Entgegenkommen oder Dergleichen

Superfijne kleding maar niet op hun eigen website bestellen! Ik heb gebeld, gechat, gemaild om te vragen waar mijn bestelling bleef, maar klantenservice reageert nergens op. Uiteindelijk kwam hij twee weken later binnen. Ik koop het dus in het vervolg op een andere site.

Prøvd å komme i kontakt med de over flere uker…både via chat-tjenesten deres og direkte e-post. De responderer ikke. Jeg skulle få 30% rabatt på kjøpet dersom jeg lastet ned appen - gjorde dette, og prosenten forsvant fra brukeren min da jeg skulle handle

I liked the look of the brand. I ordered the Accolade Mens Sweatshirt. Delivery was prompt. The product though, was hugely disappointing. Wore it twice and ‘bobbling’ started. Very poor quality in comparison to other brands at same price point. Definitely, would not order again. There are much better brands at similar prices.