Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love the Aga, but the delivery was an utter mess with long delays and then a message to say they were unable to honour the LPG connection, informing me that I would need to find a supplier to do thi... Se mere
Virksomheden har svaret
Excellent service from start to finish. Lak & Mark who installed our AGA were fantastic. On time, quick, polite, funny, and informative. This truly was a 5* service. The cooker, even though I ha... Se mere
Virksomheden har svaret
Absolutely excellent service from the Aga call centre. Calls are answered quickly and the operatives are so helpful and kind. I bought 2 Rangemaster trays They arrived so quickly. The quality... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Kontaktoplysninger
Station Road , TF1 5AQ, Telford, Storbritannien
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
You can rely on AGA
I was kept up to date with any relevant information about my delivery. Delivery was as promised, and installation was efficiently done. Delighted to be reunited with AGA after some years without.
18. februar 2026
Besvarelse fra AGA
Hi Patricia,
We're happy to hear that you were well-informed about your delivery and that the installation was efficient. It's great to know you're delighted to be reunited with your AGA!
Warm wishes
AGA Rangemaster
Excellent service
25. februar 2026
Besvarelse fra AGA
Hi John,
We are pleased to hear that you have received great service from us. Thank you for your feedback!
Warm wishes
AGA Rangemaster
Very impressive delivery &…
Very impressive delivery & installation. Could not have been more helpful.
(Just a great shame previous oven needed replacing and it took SO long)
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Hi Clive,
We're happy to hear that the delivery and installation were impressive and helpful. We regret the previous oven replacement took so long and appreciate your feedback.
Warm wishes
AGA Rangemaster
Beautiful new Aga thank you
Beautiful new Aga thank you, you remained flexible on delivery which was appreciated
24. februar 2026
Besvarelse fra AGA
Hi Amanda,
We're happy to hear that you are enjoying your beautiful new Aga. We appreciate your positive feedback and are glad we could accommodate your delivery needs.
Warm wishes
AGA Rangemaster
Profesional installation and Delivery on time
Delivery on time
Quick and professional installation by Jonny and Phil
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Hi Zoran,
We're happy to hear that your delivery was on time and the installation was quick and professional. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Failure to acknowledges previous…
Failure to acknowledges previous statement about a guarantee.
13. februar 2026
Besvarelse fra AGA
Good morning,
We apologise that we are unable to provide a more favourable response regarding the guarantee for your AGA cookware. We have sent you a separate email with further details explaining the reasons for this decision.
Warm wishes,
AGA Rangemaster
Both Lak and Mark were very punctual
Both Lak and Mark were very punctual, very professional and very polite and knowledgeable and a pleasure to meet
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear Sharon,
We're happy to hear that you had such a positive experience with our team members! We appreciate you taking the time to share your feedback.😊
Best wishes,
The AGA Rangemaster Team
Truly excellent customer service. Thank you
I had a problem with a frying pan and reached out to Aga for some advice. Unfortunately, my initial email was handled a little naively by a sales co-ordinator, however when I asked to deal with someone more senior in the Customer Services Department, I received truly excellent service.
The gentleman I dealt with (unfortunately can't mention names) responded at length to my enquiry and was empathic and courteous. His explanation and email response was considered and highly professional, and he solved my problem expediently and efficiently.
This is the sort of customer service which I had hoped for from a company with a reputation and stature such as Aga, and I wasn't disappointed. Thank you so much. I really appreciated the care and manner with which you treated me.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear Oriana,
We appreciate you sharing your experience. We're happy to hear that our Customer Services Department was able to resolve the frying pan issue to your satisfaction. We value your feedback and are grateful for your recognition of our team's efforts.😊
Warm regards,
The AGA Rangemaster Team
Everything was brilliant from start…
Everything was brilliant from start too finish
The ladies in the office were brilliant.
The logistics were excellent. Was sent a video with all the things that was needed too be done n was super easy too follow
Lak n Mark the delivery and Installation engineers were excellent
And kept me informed every ste of the way.
Very Very Happy 😊
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear Julie,
We're happy to hear that you had such a positive experience! It's great to know that the office staff, logistics, and delivery/installation team met your expectations. Thank you for your kind feedback.
Best wishes,
The AGA Rangemaster Team
I spent over 8K on a new aga
I spent over 8K on a new aga, when it was delivered the fitters were first class. However there was a fault on a switch and the fitters reported it to aga service dept,a few days later i got a call from the engineer giving me a date to come and repair item. This date was approx 4 weeks time. I rung aga to say wasnt happy waiting all that time.Havent heard since.Still waiting. VERY POOR SERVICE
9. februar 2026
Besvarelse fra AGA
Dear Tim,
I’m very sorry to hear about your experience, and I understand how disappointing it is to be waiting, especially after investing in a new AGA. We want to do our best to support you and get this followed up as quickly as possible.
When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk with your details and the date the engineer gave you for the repair (and any job/reference number)
As soon as we receive this, we’ll investigate the delay and chase this on your behalf.
Kind regards,
Alex and the AGA Rangemaster Team
Besvarelse fra AGA
Good afternoon,
We are so glad to hear that our service was helpful to you. Thank you for your positive feedback, we greatly appreciate it. 😊
Best wishes,
The AGA Rangemaster Team
Bad Customer Service
I had a 4 oven Aga for 23 years. We then moved to a house that didn’t have one and neither the room. Missed it so much I then purchased a 2 oven Aga which we had room for. Nothing but problems with it from the start. Kept burning the food and cakes were burnt to a crisp. Realised there was a problem so contacted Aga who then sent an engineer. I was told there was nothing wrong with it and was given a phone number to ring for cooking lessons! Persevered but to no avail. I was so exasperated I bought an oven thermometer and was shocked to find the temperature for the ovens were the wrong way round. Called Aga who sent me an engineer but I had to wait a few months. He admitted he knew nothing about agas as he came from Repairtech but tested the temperature of my ovens and I was told the temperature was the wrong way round in the ovens. Finally!! I was then sent an Aga engineer who confirmed this. I have had this Aga for nearly 2 years and it has taken me this long to get an answer. So frustrated and appalled by the service from Aga.
23. februar 2026
Besvarelse fra AGA
Dear Linda,
I’m very sorry to hear about your experience, and I can understand how frustrating and disappointing this has been, especially after owning and enjoying your previous AGA for so many years. Waiting to get clarity, and being passed between different engineers, is not the level of service we expect.
We’d really like the opportunity to discuss what’s happened and understand the full timeline so we can see how best to support you going forward. When you have a moment, please could you email our team at tpsupport@agarangemaster.co.uk with the details of your experience.
Once we receive that, we’ll review the history and come back to you with the next steps.
Kind regards,
Alex and the AGA Rangemaster Team
Very pleased and would recommend
The whole experience has been fantastic. Roger, Linda and the Aga Kidderminster team have been so helpful, and the cooking demonstrations in the shop were invaluable for helping make our decision.
The installation process was seamless. Lak and Clive were very professional, polite and are great Aga representatives. They led me through setting up and using the Aga, and gave me contact details should I run into any problems. I couldn’t recommend them more.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear Adam,
We're happy to hear that you had a fantastic experience. It's great to know that the team was helpful and the demonstrations aided your decision. We appreciate your positive feedback regarding the seamless installation process and the professionalism shown.😊
Best wishes,
The AGA Rangemaster Team
IGreat customer service.
I received a rapid response to my query for identification of a particular model.
However, in the interim, I had identified the stove myself.
The courteous response offered future support should I need it.
5. februar 2026
Besvarelse fra AGA
Dear Chris,
We're happy to hear that we responded quickly to your question. We appreciate that you were able to identify the model and that you have reassurance that we are available to help if needed in the future. Thank you!😊
Best wishes,
The AGA Rangemaster Team
Very quick and supportive
12. februar 2026
Besvarelse fra AGA
Dear Brigitte,
We appreciate your feedback and are happy to hear that you found our support helpful and quick. Thank you for your time.🙂
Warm wishes,
The AGA Rangemaster Team
Today we had our new electric AGA ER7…
Today we had our new electric AGA ER7 fitted. Lak and Paul were so professional throughout the installation.
Guy from our local Aga shop in Oundle has also been so helpful in recommending the right configuration for us.
So we have to give a 5 star review to the whole AGA team - you have been amazing.
Thank you
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear G Smith,
We're happy to hear that the installation of your new AGA ER7 went so well. It's great to know that the team was professional and helpful in meeting your needs. Thank you for your wonderful feedback!😊
Best wishes,
The AGA Rangemaster Team
Service agents don’t service all…
Service agents don’t service all appliances & locations
10. februar 2026
Besvarelse fra AGA
Dear Peter,
We’re very sorry to hear that you haven’t been able to locate someone to assist with service in your area.
When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk
with the details of your appliance (for example, model and fuel type) and your postcode? This will allow us to do our very best to provide you with suitable contacts nearby.
Thank you for giving us the opportunity to assist, and we look forward to helping you.
Best wishes,
Alex and the AGA Rangemaster Team
Great service
Lak and Skip were very helpful in their delivery. Rang the day before to confirm time and then dealt with the actual delivery quickly and efficiently.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear James,
We're happy to hear that the delivery was quick and efficient. We appreciate you taking the time to share your positive experience with us. Thank you!🙂
Best wishes,
The AGA Rangemaster Team
We recently purchased an AGA R3...
We recently purchased an AGA R3 and the experience from start to finish was genuinely excellent. The team at Diss Iron Works were professional, knowledgeable and very easy to deal with. The sales process felt relaxed and informative, with no pressure at any point.
Installation day was equally impressive. The installers arrived on time, were polite and clearly very experienced. They worked efficiently, left no mess whatsoever and took the time to explain everything properly so we felt confident using the cooker straight away.
Overall, a first-class service and a product we are absolutely delighted with. I would not hesitate to recommend both the AGA R3 and the Diss Iron Works team.
9. februar 2026
Besvarelse fra AGA
Dear Scott,
We're happy to hear that you had a genuinely excellent experience with us! We appreciate your recognition of our team's professionalism and knowledge. It's great to know the installation was impressive and that you're delighted with your new AGA R3. Thank you for recommending us!😊
Best wishes,
The AGA Rangemaster Team
First class customer service
Had my Aga Rangemaster Masterchef installed today so early days. Longer than anticipated wait for a delivery date but they kept me informed and I’m delighted with it so far. Have to say the delivery and installation was great. First class customer service from Skip and Zen. Friendly, efficient and really helpful. Thank you
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear Mary,
We're happy to hear that you're delighted with your new appliance! We appreciate your patience regarding the delivery date and are so glad the installation went smoothly. It's great to know the delivery team provided first-class service. Thanks for your feedback.😄
Warm regards,
The AGA Rangemaster Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.