American Eagle Outfitters Anmeldelser 483

I've been a customer of AE for over 20 years. I was unaware they changed their return policy to limit the number of days, as it's been the same for over 20 years. I wanted to exchange the color for an unworn, tags on with receipt item. They said they couldn't and had me call customer service, who wrote up a report and I got an email. So I had hope - but the email was generic and like a robot. I responded with my personal case and their response didn't acknowledge my long-term customer loyalty or experience, but asked me to understand them. I responded that no I didn't understand, and they responded with a generic policy explanation. SO RUDE. They also kept saying they value customers - clearly they do not. I called and it was more of the same, and the supervisor was laughing at me at the end. I am DONE with AE and Aerie.

Can't leave negative stars, but simply one of the worst online experiences i have ever had. Ordered a mens sweater on Nov, 17, received label created, Nov, 18. Another email shipped, Nov, 18 then nothing. UPS has no record other than label created. Received email from ae.com on Nov, 29 stating delivery failed, even though it was actually never shipped. It's now day 17 after ordering the sweater. I contacted ae.com and all they said package lost. Requested a refund and they weren't going to refund the shipping even though they never actually shipped the package. So was told have to wait 24-48 hrs for a response on the shipping cost. I just wanted a nice sweater for christmas. I just hate liars. Just shop elsewhere, it hasn't been worth the time lost I have spent on this.

I bought a sweat suit recently. Shortly after, the black friday sale started, and they would not do a price adjustment for me because I was 2 days past the 14 day period, although i ordered online which took quite some time to get the product! I was told I would get an email back and never did when inquiring about this so I had to reach out twice myself looking for a resolution. Customer service is pretty terrible and there are way too many clothing companies out there to continue to support one like this. This sweatsuit quality is not worth the price I paid full price and sold out online so I'll be returning it since they would not do an adjustment for me.

Bought a 60 dollar pair of jeans and they double charged me on a totally separate charge think maybe employees were scamming two days later still no one investigating from American eagle meanwhile I’m getting overdraft fees because of there mess up or criminals working there

I went to the store in Tanger outlets in Glendale AZ is this lady in the register needs to change her attitude I told her to smlle is Christmas shopping and this is one of favorite stores, She told me thats my face, thats why I give today 2 stars, I hope her manager can do something about her.

I purchased a pair of athletic jeans from American Eagle in Michigan city. Upon trying them on I realized they were slim fit athletic jeans. Unfortunate for me I'd misplaced my receipt and when I tried to exchange them, for a regular fit at the American Eagle in Aurora, I was unable to. Apparently they have a policy that if you exchange without a receipt it has to be the same style. This is a retail store, I'm sure they deal with people losing their receipts all the time, "it happens" like with all retail stores but you should at least be able to exchange for what you actually want! Then I was told that if I would've opened an account I would've been able to exchange for whatever. So "buyers beware" read the fine print if you don't open an account with AE, and happen to loose your receipt... you're out of luck. Me having worked in retail myself this policy is unheard of! When I called Corporate they said they would reach out to me in 48 hours, they never did.... Poor Customer Service!

De bestelling kwam snel en het geld van geretourneerde items ook, maar mijn klacht wordt niet opgelost. Een spijkerbroek is na 2 keer dragen zo ver opgerekt dat het zelfs met een riem niet meer te doen is. Ik heb een klacht ingestuurd, meteen reactie gehad om foto's en daarna al een maand niks meer gehoord. Ook niet op mijn nieuwe indieningen...

horrible customer service. im cutting my card up. this place is not what it used to be. also sick of the crazy sizes !!! they never make sense

Worst customer service imaginable. I've been wearing their jeans since 2000 and recently bought 3 more pairs. I washed them before wearing, as I always do. When trying then afterward, one pair is super loose and baggy, but all 3 are the same exact size and cut. Samantha in customer service just responded, "yeah, out sizes can vary , but we can't do anything about it since you washed them." There are hundreds of companies out there with customer service and products miles above ae.

Ordered items and got a shipping notification. Tracking never updated, package never actually existed. Contacted customer service for a refund and didn’t get any help for three weeks. Eventually filed a chargeback with my bank and miraculously received an immediate refund from customer service. It’s a pity i like their clothes but I will never order from them again

Kan ik ook ik ook 0 sterren geven? Broeken zijn prima. Maar ik kreeg 2 keer een totaal andere bestelling. Alles zelf moeten regelen en lang wachten op terug betaling. Uiteraard gaan we hier niet meer bestellen

Shipped my order fedex to a po box. Order placed 08 31 2034. Today is 09 12 24 package still with FedEx because FedEx won't deliver to a po box. Billed my card right away. Their customer service manager cannot make outgoing calls to call FedEx to have the address changed. What? This is unbelievable! Never order from American Eagle. I'm doing a charge back.

Ik heb 2 bestelling meer dan 3 weken geleden geretourneerd en nog steeds is m'n retour niet verwerkt. Ik heb gelukkig bij Klarna kunnen regelen dat m'n betalingen nog een paar weken gepauzeerd blijven dus maar hopen dat AE m'n retour nog netjes kunnen afhandelen. Zo te lezen in de reviews hier gebeurd dit vaker en dat kan echt niet. Ik ga nooit meer bestellen bij deze winkel dat is wel zeker.

This company made a huge mistake and they still want me to pay for something I don’t have! They will only refund or replace items as a courtesy.

This is simply the worst experience I have ever had at an online shop.
I ordered a pair of jeans on August 15th and on the order confirmation it said that they would arrive within 2-5 business days. I contacted the support on August 21st to ask about my shipping and still today on August 29th I haven't heard anything from them.

Ik heb een item terug gestuurd met alle info en het is op 27 juli bij hun afgeleverd.bevestiging van Post nl maar niet van American eagle / Aerie. Vervolgens vandaag voor de derde keer naar de klantenservice gemaild, want nog geen enkele keer antwoord gekregen. Ook telefonisch niet te bereiken je krijgt muziek te horen en dan wordt er gezegd dat het te druk is en wordt de verbinding verbroken. Ik wacht nog steeds op mijn geld!!
Conclusie nooit meer bestellen bij hun online.

Eine Bestellung war zum Glück nicht möglich, da MasterCard den Vorgang wegen Betrugsverdacht geblockt hat. Habe früher schon öfter bei AEO bestellt, immer problemlos. Inzwischen führt aber eine Bestellung zu einer Belastung dee Kreditkarte in CNY, offenbar ist die Marke oder zumindest die Logistik und Faktura in China. Der Betrag, der der Kreditkarte belastet worden wäre, war auch wesentlich höher als im Onlineshop angegeben.
Fazit: ich weiß nicht, ob ich je wieder Klamotten dieser eigentlich recht hochwertigen Marke kaufen werde. Aber sicher nicht, wenn man es von Herstellerseite nicht mal für nötig erachtet, den europäischen Markt mit einer sinnvollen Logistik zu versorgen. Wenn ich wieder mal in den Staaten bin schaue ich vielleicht wieder in einem der Stores vorbei, aber der Onlineshop ist für mich tot. Schade eigentlich

Keine Rückerstattung bekommen nachdem ich den Artikel nach 2 Tagen weg zurück geschickt habe. Meine Email wurde einfach ignoriert. Wie hier schon mal geschrieben, Retoure sind eine Katastrophe: sowohl Artikel als auch Geld sind weg!

I love that AE has pants for everyone! My extra short daughter, tall for me and extra tall for my sons. Not to mention they are super comfy!
#AEReviewSweepsEntry