American Eagle Outfitters Anmeldelser 483

What a disappointment. Customer service is very rude… there offering instant credit but refused to give it to me even though they said I was eligible

Es war das erste Mal, dass ich bei AE gekauft habe. Im Rückgaberecht stand volle Rückerstattung. Die Größe passte nicht, ich schickte die Jeans zurück und bekam 6 EUR in Rechnung gestellt - ich werde dort nie wieder einkaufen.

This is one of the worst services I got. I boughr a shirt and at home I noticed that it was not the right size. The day after I went to the shop to exchange the size.
But they refused since the tag fell of the shirt. I still have the original tag and the receipt. But they were not willing to exchange. Also when calling customer Service they refused. This is very unusual and very customer unfriendly. I will never buy there again

Een sportlegging met een gat er in ontvangen. Er wordt helemaal niks met de klacht gedaan. Ondertussen heb ik al een maand een legging in huis die ik niet kan dragen.
Gelukkig was de betaling via Klarna en heb ik de betalingen gepauzeerd. Hopelijk kan Klarna er in ieder geval wat aan doen.
BESTEL HIER NIET!

They cheat. DON'T BUY!! Never sent my order and no refund. Customer service is TERRIBLE! Wasted my time. What a shame they are so dishonest because i really liked their products.

Would have to echo what others have said the customer service is appalling. Items falling apart after one or two uses and that is apparently expected.

Don't waste your money.

I’ve been a loyal American Eagle customer for years, but after my most recent experience, I will never be shopping here again. If you’re considering buying from AE, let this be your warning: their customer service is beyond useless, and they clearly don’t care about their customers once they’ve taken your money.

I recently purchased a pair of jeans online, and due to an issue with the delivery, they were stolen before I could even get them. When I reached out to AE customer service, expecting some kind of resolution, I was met with the most unhelpful and dismissive responses I have ever encountered. They told me there was “nothing they could do” and that I should “check with the carrier.” Excuse me? I bought the jeans from you, not the carrier. It’s your responsibility to make sure customers receive what they pay for, but instead, you completely wash your hands of the situation and leave the customer out of luck.

I’ve dealt with other retailers in the past who actually stand behind their service and help customers when issues like this arise. AE, on the other hand, couldn’t care less. No refund, no replacement, no solution—just “sorry, we can’t help you.” What kind of company refuses to take accountability for a lost or stolen package? This is a major company, not some random online scam shop, but they sure act like one when there’s a problem.

And let’s talk about how ridiculously overpriced AE jeans are. They charge premium prices for what is, at best, average quality denim. And yet, when something goes wrong, they act like they’re some bargain basement store with no customer protection whatsoever. If I’m spending that much money on a pair of jeans, I expect some level of customer service if an issue arises. Instead, they treat their paying customers like an inconvenience.

This whole experience has left such a bad taste in my mouth that I won’t be shopping here ever again. There are plenty of other brands that actually appreciate their customers and don’t abandon them when something goes wrong. AE has proven they don’t deserve my business, and if you value decent service, they don’t deserve yours either.

They are the absolute worst, I have never experienced this. I ordered with AE to Switzerland; two pairs of pants didn't fit, so I sent them back to their return address in Belgium and announced my return over their email address. Never got a response and the return package (for which I paid 35CHF for) came back, it was rejected. Tried to write to them, tried to call them, tried absolutely everything - over the chat function and phone "they can't find my order"???!!! Any email to their support address remains unanswered. Nobody offered any solution. Absolutely atrocious and also illegal here (they have to accept returns within 2 weeks and they didn't), I am considering legal steps to get my money back. DO NOT ORDER WITH THEM.

I ordered 3 shirts and return two of them but in canada we had canada post strike so i was delayed by 20 days return once return reached at there warehouse they emailed me back and send defective shirt back to me and said this is old unbelievable robbery NEVER BUY FROM THEM EVER money doesn’t come free

I ordered 2 pair of jeans in my normal size as I have for over 10 years get them and they are 4 inches longer than how they use to be made. I applied for Instant Refund to re-order In A shorter length only to get an email telling me there was a glitch in their system, and they won’t honor the instant refund and now I have to wait till the four weeks before I can get my refund even though the items are back in their hands. I am HIGHLY disappointed and have proof of all this if need be too!

I recently ordered $300 worth of clothing from American Eagle as Christmas gifts for my daughter. Unfortunately, the delivery company, TForce, did not deliver to my address, as confirmed by their delivery photo, which shows a completely different location. Despite this, American Eagle has refused to replace the items, claiming that once a package leaves their warehouse, it is no longer their responsibility.

I escalated the issue to their claims department, where I spoke with Drew, who reiterated that it was my responsibility to contact the delivery company. After reaching out to TForce, they admitted to the delivery error and even provided an email confirming their mistake. However, they stated that it is up to American Eagle to resolve the issue and replace the items. I have shared this information with American Eagle, yet I am still waiting for a resolution.

To date, I have spent over five hours trying to rectify this situation. The lack of accountability and compassion, especially during the holiday season, has been incredibly disappointing. My daughter was left without a significant portion of her Christmas gifts, and not once has anyone offered an apology.

I just had a bad experience at the store Aerie in Assembly Row, Somerville, MA The manager (Alycia) The store advertised undies for 10/32. I get to register prices changed 5/20. Despite the signs still reads she refused to change it. By laws she should honored that not my issue she is not doing her job. I did not want to make a scene, I hope her superiors or someone above her reading this review. Please do the right thing!

Si j'avais pu mettre 0 je l'aurais fait. Commande passée le 22 décembre, toujours en attente de collecte par le transporteur. Le service client est déplorable et n'aide pas du tout. Ils disent juste d'attendre 14 jours avant que la commande soit considérée comme perdue et qu'ils puissent éventuellement procéder à un remboursement. C'est ridicule comme politique et c'est du vol. J'achetais en magasin avant mais c'est la première et dernière fois que je commande sur leur site. Ce sont des voleurs, ne commandez jamais sur leur site!

Wir haben oft bei AE eingekauft - allerdings bisher immer vor Ort in den USA Stores. Die Qualität und der Kundenservice dort hatte überzeugt, so dass wir auch hier in Deutschland dann im Onlineshop 4 Jeanshosen bestellt haben. Im Kundenkonto wurde der Versand nie hinterlegt, es kamen jedoch 3 der 4 Jeanshosen bei uns an. Auf dem Lieferschein wurden auch diese 3 Jeanshosen aufgeführt - die 4. Jeanshose fehlte und wir kontaktierten den "Kundenservice" per Kontaktformular. nach 2 Tagen kam dann eine Info, dass wir uns gar keine Gedanken machen müssten, es kümmert sich jemand darum. 5 Tage später fragten wir nach und erhielten die Info, dass der Kundenservice noch keine Rückmeldung von den Kollegen erhalten habe - auch 10 Tage später lag nichts vor und wir baten um Stornierung oder Rücktritt. Dieser Wunsch wurde einfach ignoriert. Nach mehrfacher Aufforderung, unser Kundenkonto zu schließen und den offenen Vorgang dann zu schließen, wurde dann nach der gefühlten 10. Anfrage reagiert - 3 Tage später wurde unser Kundenkonto dann auch geschlossen, jedoch erhielten wir kurz zuvor eine Info, dass jetzt alles versandt wurde. Im Kundenkonto, was wir zu diesem Zeitpunkt noch aufrufen konnten, zeigte dann auch alle 4 Jeanshosen als versendet an. Der Link zur Sendungsverfolgung endete dann jedoch stets auf einer Seite, die uns einen 404 Error anzeigte (Seite nicht gefunden). Dies ist auch heute noch so - 30 Tage nach Bestellung. Die 4. Jeanshose wurde bis heute nicht geliefert, der Gesamtbetrag für 4 Jeanshosen wurde abgebucht und niemand meldet sich mehr! Das nennt man dann aus unserer Sicht einen klaren BETRUG! Wir haben bereits Anzeige erstattet und unserer Bank einen Chargeback Auftrag erteilt - schauen wir mal, wie das endet. Bei aeo.com werden wir jedenfalls nie wieder bestellen.

Very disappointed in the gloves that I got. I spent 20 dollars, and after the 1st wash they were ratty-looking

Order placed on the 4th and I was advised it was shipped on the 5th. Now it is the 20th and I still haven’t received it. I have contacted customer service several times, and they only said that there is an issue with the tracking but never let me know where my order is or when I will receive it. After the long wait, I decided to cancel the order and ask for a refund, but they refused and said that they cannot do so until they can confirm the parcel is lost in transit. I will not waste my money with them again.

I shopped on Black Friday (yes, I do that!), and had less than successful experiences in three major stores in the Ocala Paddock Mall. I went into American Eagle as a last resort, and from the moment I went in, my shopping time was so pleasant.

The guy who helped me was friendly and knew his store's product. He showed me every place the item I wanted was displayed, helped me find sizes, and was very kind. The girls in the dressing room got my name and called me by name, asking if they could get other sizes for me. Awesome! I asked to speak to the manager about my wonderful service, and it turned out the guy was an assistant manager! However, the store manager was also there, so I let her know what a delight it was to have real old-fashioned customer service in a retail store. The check-out gal was also friendly and competent. I have several new pieces of wardrobe now, and I look forward to shopping there in the future.

Wont ship my product
Wont return my money
can't do a return cause i have not received the product
yet they wont ship my product

I recently made an order on their online store, after putting down my address, the site Said in clear text that duties and taxes were prepaid paid by AE, only when the items arrived, it turned out that wasn't the case.

When I checked back, it turns out that there was a small question mark, seemingly explaining what they meant when they Said it was prepaid by them, only it also hid the information that my location as well as a few others were exempt from this.

Trying to talk with customer service was an infuriating futile endeavor, they refused to acknowledge anything, only repeating that they do not pay for duties and taxes in my location, I am not convinced I was even tallking to people, the answers feeling like they were generated by AI.

It seems the company is very much okay with scamming people, telling them Clearly that something is paid for, and then going back on that, and their customer service is horrible, meant to waste time untill you give up.

I won't be ordering from them again, and I suggest that anyone that does be extra careful.

Placed an order and paid with a major bank debit card. Email received in two minutes from AE and then from the bank that the order was processed.
Suddenly another email stating that American Eagle cancelled my order due to review needed of the card?! The card info and address are valid, but called customer service and they said it would take 24 to 48 hours to verify the information. Verify? Amazon just took the card an hour earlier without problem.
I will not ever attempt to do business with them again. These were for Christmas gifts.