It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve been attempting to withdraw funds from my offset mortgage savings and found Accord/YBS the most unhelpful/incompetent financial institution I have ever dealt with. I’m not sure they shoul... Se mere
Virksomheden har svaret
Excellent experience with Accord. Their underwriters take a grown-up, pragmatic view of a case, and Sue Lowe in particular has been a pleasure to deal with. She combines sound judgement with a friendl... Se mere
Virksomheden har svaret
We are so grateful to Accord for giving us the chance to own our first home and get us onto the property ladder. The process has been seamless. We used a broker but sometimes we called the team direct... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.
Kontaktoplysninger
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.accordmortgages.com
4,2
God
991 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Excellent service, great rates, flexible criteria and fantastic support - what more can you ask for?
23. september 2025
Besvarelse fra Accord Mortgages
We're happy to hear that you had such a positive experience with us. Thank you for your fantastic feedback!
According to Accord (make it up as you go along!)
Awful service, I don’t recommend at all. I’ve been a customer for over 5 years and recently changed to a tracker mortgage. BOE cut rates 8th May this 0.25% was passed on 8th June, BOE cut rates 7th August this was passed on 14th September! I raise a complaint and after 2 months wait they denied my complaint, they said I have to request the change in rate? I said I don’t want to change the payment amount, just the rate should be changed at the start of the following month, e.g. 1st June & 1st September. They agreed that is there policy, I said can you back date then? They said no you have to request a recalculation, I said I’m talking about the interest rate, not the payment amount… the complaint handler Stacey said I feel like we are going round in circles, I’m going to deny your complaint?! But agreed that the policy is to implement the rate change at the beginning of the following month?! Clueless. I will be raising this with the financial ombudsman. You don’t know what you’re doing!
***Update***
Hi Katie, thanks for your reply.
What concerns me is that every other lender applies this change from the 1st Day of the following month, as good practice. I also don’t accept that Accord have taken my complaint seriously, after I have been a good customer for a long period. To make this right, Accord could and should have just backdated each change to the 1st day of each month, I would have accepted that and financially it is not a large amount, it’s about fairness and good practice, on how to treat your customers. Enjoy the money, as soon as my fix is up I’ll be off to a decent lender. There is no consistency when one rate change take 1 Calendar month and another takes 5 weeks??
21. september 2025
Uopfordret anmeldelse
Besvarelse fra Accord Mortgages
Thank you for taking the time to leave a review and I am sorry to hear about your experience.
When the Bank Of England changes their rate we change the rates for existing customers in line with the T&C’s detailed in their mortgage documents. It cannot be an immediate change as we have to give our customers notice of the mortgage rate changing.
For example, the latest change was a BOE reduction to 4% on the 7th August and the Tracker rates for customers were reduced on the 14th September for existing customers. Their rates charged will automatically change from this date and you will continue to make the same payment unless you request a recalculation of the payment. If you are happy to pay the same amount then anything additional you pay will come off the balance as an overpayment. I hope this helps.
Kind Regards
Katie
Completion date was missed
Completion date was missed, underwriting error. Blamed it on keying; however, we had the original application downloaded, and it was keyed correctly.
The telephone help desk is generally rude.
16. september 2025
Besvarelse fra Accord Mortgages
We appreciate your feedback and are sorry to hear that this happened. We'll address these issues to improve our service.
Excellent service from Underwriter
16. september 2025
Besvarelse fra Accord Mortgages
We're happy to hear that you received excellent service. Thank you for your positive feedback; we appreciate it greatly.
Common Sense lending at its BEST!
Common Sense lending at its best. After talking through the case with the BDM Jordan, it was quickly escalated to an Underwriter to get their view, giving the clients and I huge confidence that this is a case that can be considered. Once the application was in, Jordan once again supported with any questions and an Offer was produced. The clients have fulfilled a life time dream of owning their own home after years of renting and given them and their family the security they craved.
9. september 2025
Besvarelse fra Accord Mortgages
We're happy to hear that our team's common-sense approach and support throughout the process. We appreciate your positive feedback and are so glad we could help your clients achieve their dream of owning their home.
Efficient and quick
recent cases have been processed very efficiently and quickly, really pleased with Accord's service.
16. september 2025
Besvarelse fra Accord Mortgages
We are really pleased to hear that your recent experiences have been efficient and quick. Thank you for sharing your positive feedback with us.
great support from my BDM to get the…
great support from my BDM to get the case over the line
16. september 2025
Besvarelse fra Accord Mortgages
We're glad you had a great experience with our support team. Thank you for sharing your positive feedback with us!
Great lender to deal with
Great lender to deal with. Very flexible, great service and they don’t say they’ll do something that they later don’t!
16. september 2025
Besvarelse fra Accord Mortgages
We're happy to hear that you had a great lending experience! We appreciate your positive feedback and are glad our service met your expectations.
Besvarelse fra Accord Mortgages
We're happy to hear that our service was helpful and patient. Thank you for your excellent feedback!
Excellent one to one service
Excellent one to one service, polite staff, and a willingness to be helpful. No chatbots either !!!
2. september 2025
Besvarelse fra Accord Mortgages
We're happy to hear that you found our service excellent and our staff helpful. We appreciate your positive feedback regarding our team!
Very Quick with updates
Accord were very responsive to changes for a Clients Mortgage as the rates had reduced and managed to turn things around very quickly to ensure the client was able to move in on the agreed date
9. september 2025
Besvarelse fra Accord Mortgages
We're happy to hear that we could quickly adapt to the changing mortgage rates for your client, ensuring a smooth move-in process. Thank you for your positive feedback!
New Build Broker
As a New Build Broker, I need to be able to trust lenders that offer speed and flexibility for my clients. I get both of these from Accord and so I more than happy to keep using them for my clients that need their service. Well done.
2. september 2025
Besvarelse fra Accord Mortgages
We appreciate your positive feedback! It's great to hear that our speed and flexibility meet your clients' needs. We're happy to provide a reliable service for you. Thanks!
Firs time using the £5k deposit…
Firs time using the £5k deposit mortgage, FTBs who didn't have much credit history but it all flew through, underwriting was seamless without me needing to call up.
2. september 2025
Besvarelse fra Accord Mortgages
We're happy to hear that the mortgage experience went smoothly with our £5k deposit option. It's great the underwriting process was seamless for your client's as first-time buyers!
Excellent speed of service and…
Excellent speed of service and competitive products. My first time buyer clients were delighted.
2. september 2025
Besvarelse fra Accord Mortgages
We're glad you found our service speedy and our products competitive. Thank you for taking the time to leave us a review.
Ported cases
My experience of dealing with the staff at Accord has always been excellent. They are friendly, polite and helpful.
However, he last two cases I have submitted to Accord have been for clients porting their mortgage to a new property. The system is outdated, slow and, in my opinion, a difficult process.
26. august 2025
Besvarelse fra Accord Mortgages
We appreciate your kind words about our staff. We're sorry the porting process was difficult and slow for your clients. Thank you for bringing this to our attention, we appreciate your feedback.
Besvarelse fra Accord Mortgages
We're happy to hear that you had a great experience with our team. Thank you for your positive feedback; we appreciate it.
Besvarelse fra Accord Mortgages
Thank you for your review, We are glad you had an excellent experience with us.
Consistent Lender
I have used Accord many times over the years as a broker and they are generally a great lender.
2. september 2025
Besvarelse fra Accord Mortgages
We appreciate your continued trust in our services as a broker. We're glad you've generally had a great lending experience with us over the years!
Great service and products
26. august 2025
Besvarelse fra Accord Mortgages
We appreciate your feedback and thank you so much for sharing.
Most flexible lender out there
Always get to speak to an underwriter and if they can do a deal they will. If they can’t they will specifically tell you why. No hiding behind GDPR
2. september 2025
Besvarelse fra Accord Mortgages
We appreciate your feedback. We're glad to hear you can speak with an underwriter directly and that they clearly explain their decisions. Thank you for sharing your experience!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.