Firstly, I love their trousers! I’m a returning customer and I’m outside of the 21 working days refund period. I don’t understand why you are still doing 40% off promotions on trousers if you can’t ma... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great website making what you're looking for easy to order. Prompt delivery. Really pleased with my leggings, softshell, water resistant style so not worn in anger yet, but fit feels great. First pair... Se mere
Apalling customer service. Still waiting on a refund from over a month ago. Have contacted them through multiple channels but zero response at all. I’m owed over £300 by them. I’m not sure w... Se mere
I’ve become a massive fan of this brand. I’ve bought some leggings and the orange top and a grey top. They are lovely to wear, wash really well, and are a bit longer in body to ensure so all shapes fe... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Made for Adventure. Shaped for Women. ACAI Outdoorwear was born from a vision to create a female-focused outdoor brand that supports women to get into nature. Our collection of inclusively sized performance wear is made specifically for the female form, helping women look and feel great, but without sacrificing functionality for style. Every garment is carefully designed to stand up to the wear and tear of the natural elements and fabrics are carefully selected to have the lowest environmental impact. We’re on a mission to change the landscape of women’s hiking, not just through clothes, but also through community, and this is why we created our ‘Outdoorsing Club’, inspiring women across the UK to experience new adventures with free organised hikes and events.
Kontaktoplysninger
Unit 10 Holland Park, Factory Road, CH5 2QJ, Sandycroft, Storbritannien
- 01244956868
- team@acaioutdoorwear.com
- www.acaiactivewear.com
3,8
God
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
3 months to receive a refund and you can’t speak to anyone direct
I have purchased 2 items separately in which I ordered 2 sizes due to reviews on sizing. This resulted in having make 2 returns. Both purchases were made on the 7 and 23 February and I have only received the refunds in the last couple of weeks, near enough 3 months later. I couldn’t speak to anyone direct and asked for a call back and didn’t get one and none of the correspondence from Rumyana made me feel that they cared about the impact this had on me and I didn’t feel valued as a customer. To add further insult the jacket I purchased and haven’t yet warn has been reduced and I was advised couldn’t be returned as it was out of their return period! I will not be making any further purchases and would not recommend the company.
8. maj 2026
Uopfordret anmeldelse
Great products
Great products, easy to shop online, good descriptions of items and pics. Great customer service
29. april 2026
ACAI Outdoorwear are excellent
ACAI Outdoorwear are excellent, their garments are really good quality, delivered on time,can’t ask for more, highly recommend
10. maj 2026
Excellent.
I have had a pair of the walking trousers for some time and decided to buy another. Great product. So comfortable to walk in and stretchy. Love the pockets. Easy to wash and dry.
4. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Fiona,
Thank you so much for the great review! We love hearing that you decided to add another pair of walking trousers to your collection after all this time.
It is fantastic to know that the stretch, comfort, and pockets are working out so well on your walks, and that they are keeping things simple for you by being so easy to wash and dry.
Team ACAI
The quality of the products are awful
The quality of the products are awful. They pile, they get baggy around your knees and ankles and the buttons ware away leaving you with a product that looks so cheap.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Lauren,
Thank you for sharing your feedback with us, and we are sorry to hear that the quality of your products has not met our usual standards.
We take issues like pilling, stretching, and hardware wear very seriously, as our gear is designed to be durable for everyday wear and adventures. We have requested further information from you so we can look into this and help get this resolved immediately and find a solution for you.
Team ACAI
Besvarelse fra ACAI Outdoorwear
Hi Mandy,
Thank you so much for the great review! We are glad to hear that you enjoyed our fast, efficient delivery and that you appreciated our sustainable approach to packaging.
Team ACAI
Great products at great prices
Great products at great prices. Very reliable delivery and never any issues with products. I have 11 pairs of their leggings and trousers now - love them, they look good and are so comfortable!
3. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Ali,
Thank you so much for the fantastic review! Wow, 11 pairs is an incredible collection, and we are absolutely honoured to be your go-to brand for leggings and trousers.
We are glad to hear that our prices, reliable delivery, and comfort always hit the mark for you. Thank you for your amazing loyalty!
Team ACAI
Quality clothing
10. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Louise,
Thank you so much for the great review! We are glad to hear you are happy with the quality of our clothing.
Team ACAI
Besvarelse fra ACAI Outdoorwear
Hi Debra,
Thank you so much for the great review! We are glad to hear you are loving our products and that you managed to snap them up for a fantastic price in our sale.
Team ACAI
Poor customer service
On the 21 April 2026 I purchased the MAX stretch skinny trousers, my third pair, very good quality. I also purchased the Endurasoft quarter zip but sadly this was too long in the body and was returned. Return acknowledged on the 29 April but I have still not received a refund (20 May). I would not order again because emails are not responded to and refunds not processed efficiently.
20. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Diane,
Thank you for your review, and we are glad to hear that you are happy with the quality of your third pair of MAX stretch skinny trousers.
We acknowledge your comments regarding the delay with your refund. Your return is currently still within our standard processing window, but we understand your frustration with the wait and the lack of communication.
We are actively working with our customer service and finance teams to improve our email response times and ensure your refund is finalized as efficiently as possible.
Team ACAI
First time ever buying from ACAI.
First time ever buying from ACAI.
I’m hoping I’m getting real quality here as the jacket seems very lightweight and flimsy. I’m going to use it on holiday as a layering up.
I ordered 2 sizes 10 and 12 (I’m normally a UK size 12) but even the size 10 is on the large side. I’ve kept this one and returned the size 12 and awaiting a refund which I’m told could take up to 21 days!! I have no idea why a refund can be held up for so long so that’s disappointing.
The return process was easy enough. The jury is out.
9. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Marian,
Thank you for your review and for trying ACAI for the first time. We are glad to hear that you found our return process easy to navigate.
We appreciate your feedback regarding the lightweight feel of the jacket. Our materials are specifically engineered to offer high-performance protection and easy packing without the heavy bulk, and we hope it proves its durability and quality as a layering piece on your holiday.
We also note your comments on the relaxed sizing and the refund timeline. While our 21-day window allows our teams to securely process and verify all incoming warehouse returns, we are actively working to streamline this internal process. We look forward to hearing how the jacket performs for you while you are away.
Team ACAI
Lovely clothes
Lovely clothes. Always get compliments when wearing them. Excellent delivery service.
9. maj 2026
Besvarelse fra ACAI Outdoorwear
HI Cate,
Thank you so much for the lovely review! We are glad to hear you are enjoying our excellent delivery service and that our clothes always bring you compliments.
Team ACAI
Some difficulty with the website…
Some difficulty with the website loading but quick delivery.
26. april 2026
Besvarelse fra ACAI Outdoorwear
Hi Alice,
Thank you for your review. We are glad to hear that you enjoyed our quick delivery service.
We appreciate you letting us know about the loading issues you experienced on our website. We will share this detail with our technical team to ensure a smoother browsing experience moving forward.
Team ACAI
Having bought many items over the years…
Having bought many items over the years from you and always been happy with my purchase, I had to return an item. You received it back at the end of April and have acknowledged this via email. Unfortunately I am still waiting for my refund and have sent several emails, but these have been ignored. I was expecting far better customer service and this has put me off buying from you again.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi,
We are incredibly sorry for the delay in your refund and the frustration caused by the wait. This is certainly not the experience we want for you.
We have requested further information from you so we can look into this and help get this resolved. As soon as we receive those details, we can investigate exactly what has happened and prioritise your payment.
Please check your spam or junk folder for our email, or feel free to provide your order number here so we can take immediate action.
Team ACAI
Would be five stars for product and…
Would be five stars for product and dispatch when stated but processing returns is too long two weeks and waiting,
I read review and thought it can’t take that long it does
2. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Becky,
Thank you for your review! We are thrilled to hear that you love our product and experienced great dispatch speeds, but we are sorry that the wait for your return has been frustrating.
We can confirm that your refund is still safely within our standard return processing times. While we always aim to process returns as quickly as possible, it can take a little time during busy periods for items to be fully inspected and processed by our warehouse team.
Please rest assured that we are always here to help. You will receive an automated email confirmation the moment your refund has been officially finalized, and we truly appreciate your patience in the meantime.
Team ACAI
Returns are a problem
I ordered a couple of colours and sizes as I hadn’t used this company before. They came quickly and the trousers I kept I’m pleased with. BUT…I returned the others on the 19th April and I still haven’t had a refund. My query to customer services on 11th May hasn’t been responded to beyond an automated response.
This company seriously needs to invest in after sales support. If you don’t need to return anything you’ll be fine, otherwise don’t bother as it’s not worth the hassle.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi,
We are incredibly sorry for the delay in your refund and the frustration caused by the wait. This is certainly not the experience we want for you.
We have requested further information from you so we can look into this and help get this resolved. As soon as we receive those details, we can investigate exactly what has happened and prioritise your payment.
Please check your spam or junk folder for our email, or feel free to provide your order number here so we can take immediate action.
Team ACAI
I have been waiting over a month for…
I have been waiting over a month for refund on items that didn't fit and still haven't received payment.
16. april 2026
Besvarelse fra ACAI Outdoorwear
Hi Dawn,
Thank you for your review. We can confirm that we received your return items within our standard return window.
Your refund is currently in our system and is still on track to be processed within our standard return timeframes. We appreciate your patience while our team completes the final steps of your payment.
If you have any further questions or would like an exact status update, please reach out to us directly at team@acaioutdoorwear.com with your order details.
Team ACAI
Great quality clothes which fit really…
Great quality clothes which fit really nicely. Prompt dispatch and delivery.
1. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Sara,
Thank you so much for the great review!
We are glad to hear that you are happy with the quality and fit of your clothes, and that you enjoyed our prompt dispatch and delivery service.
Team ACAI
I’ve been asked to review an order that…
I’ve been asked to review an order that has been lost
7. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Alison,
Thank you for your review. We are sincerely sorry that you received an automated review request for an order that was unfortunately lost in transit.
We completely understand how frustrating that timing must have been. We want to reassure you that we have looked into this directly, and your replacement order has already been arranged and is currently on its way to you.
We appreciate your patience while we sorted this out, and we hope you love your new items when they arrive shortly.
Team ACAI
Besvarelse fra ACAI Outdoorwear
Hi Grace,
Thank you so much for the great review! We are glad to hear you are loving the quality and finding the fit really comfortable.
Team ACAI
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.