Abbey New Homes Anmeldelser 

Really pleased with our new home.

Thanks to Zoe in sales for her help and Andy onsite for the introduction. Many thanks to all the builders who have done a great job.
Only problem was waiting hours to get into house on completion date because HO not confirming purchase, no excuse for this.

I recently purchased a new build property through Abbey New Homes, and I couldn't be more pleased with the entire process. From start to finish, Barbara and Nev provided regular updates, ensuring I was always in the loop. I really appreciated the opportunity to visit the site whenever I wanted; it made the journey feel more personal and exciting.

Move-in day was faultless, thanks to the exceptional communication from the team. There was even a bow on the front door, which was a thoughtful touch. As this was my first solo property purchase, the support and helpfulness of the New Abbey Homes team made the experience much easier and enjoyable. I highly recommend them to anyone looking for a new home!

Since buying a new build property from Abbey Home we have had endless problems which are still unresolved. Once again we have drains blocking from the downstairs toilet. The drain has been dug up and relayed but they are still blocking on a regular basis
You call what Abbey home call their customer care, more like customer we don’t care department as you simply do not get help.
I would definitely not recommend Abbey home as we have been having problems for over three years , and now being ignored .

We are so pleased with the exceptional service we have received. We would like to thank one person in particular. This is for you Angela Anderson. You have a been a star, can’t thank you enough for being so helpful in sorting out a couple of issues we have had. Emails were replied to almost immediately and the issues were also addressed very quickly, and every step of the way emails were sent updating us on the progress. Well done Angela and well done Abbey!!!!

It was an absolutely disgraceful experience. I would not buy a home from Abbey Homes. Poor management, poor quality of materials, always cutting corners and awful customer care. Please avoid!

Has been a smooth experience starting my journey to a new home. Henry part of the site team was warm friendly patient. I have felt well informed and very grateful to Abbey Homes in my new home

Don’t use Abbey Homes. Poor quality of materials, squeaky floorings, staircases not level, sloppy garden, guttering not connected to drainage system, trying to get away with things all the time and cutting corners. Customer care very poor.

I recently purchased a new home at Havilland Park with Abbey New Homes and the experience has been fantastic! I have been looked after every step of the way. The team have gone above and beyond from start to finish, ensuring I am happy and settled in my new home, which has been greatly appreciated.
I would like to give a particular mention to Gill, the sales executive, who was extremely helpful dealing with everything leading up to the successful completion, and to Dean, the site manager, for a seamless handover and very efficiently sorting any snagging requirements and being on hand to assist - nothing has been too much trouble.
I would highly recommend Abbey New Homes!

Chestnut Grove

I recently purchased my second home with Abbey New Homes, and the experience has been awesome. Right from the start when I consulted with Marina, James and Amy, I've had lots of support and everyone has been so helpful, guiding me through every step of the house buying process and ensuring everything went according to plan with the completion date not long to go

Absolutely appalling customer service, still waiting for issues to be resolved we moved in 6 years ago and still have unresolved issues. Constantly told someone will contact you and then never hear a thing.

I recently purchased my first home with Abbey New Homes, and the experience has been fantastic! Curtis and Michelle have been helpful, guiding me through every step of the process and ensuring everything went smoothly.

We bought a two bedroom flat in August and have been very pleased with the people who have gone above and beyond to sort out the snags which always surface in a new build.
Special thanks to Barbara in sales and Neville and Ian in site management

Love my new home in Artemis Gardens, plot 42, Sholden. Kate and Zoe made the process very easy after a rather stressful failed house purchase- always accommodating. Site agents Pat and Nick responded to my queries and issues without hesitation. Couldn’t have asked for an easier process. Thank you.

I purchased Plot 111 on 31st July 2024 after a particularly stressful legal process. Both Heather and Shirley in Sales were extremely helpful dealing with all the complications leading to a succesful completion.
The hand over process and initial snagging were very efficiently carried out by Simon, the Assistant Site Manager.
I can't praise Simon enough for all the help and assistance he has provided in making sure that I am happy in my new Home. He is always contactable by phone or message and acts on any queries promptly.
Overall, the fit and finish of this Abbey New Home is excellent and I hope to enjoy many years living here.

Been having a leek in one of the rooms of a new built for more than a year. After tons of email they still didn’t fix it and the ceiling is about to collapse.
Avoid as much as possible Abbey.

Best value for money on the new homes market. From start to finish it was a lovely experience, even the after care has been great. Dean who has been looking after us since we moved in has been a pleasure to deal with. He paid great attention to detail to our family, even bought his land-rover around so my 4 year old son could sit in it. Really went the extra mile. Everything thing was included in the price, so no extra charges for ‘extras’ as most other building companies do. Also Michelle in the sales office couldn’t do enough for us and made it a stress free experience. Thank you to all involved.

My son and his partner recentley purchased an Abbey property from Arcadia Park in Berryfields.
Barbara and Danielle in the sales team were fantastic and were always helpful and pleasant to deal with and any queries were always dealt with promptly.
Nev and Ian the site managers have also been fantastic and gone above and beyond to help. Its also been very helpful that they are still on site and they check in with my son and his partner to make sure everything is ok.
A big thank you to all of the above Abbey team.

Great in every way , from the office staff to the site team. Very helpful and professional.
Finish of the house really good compering to other new build houses we own in the past. Highly recommended.

Avoid buying from Abbey unless you have lots of time to spend going back and forth on emails and don't mind the stress that comes with it.

Once they've sold you a property they simply don't care if you have any problems and even if you are successful in getting them to do something it is still done wrong/badly.

Customer service is the worst, they only have one customer service representative and you can't escalate higher.

My wife and I have recently moved into an Abbey new home in Lenham Kent. We love our home and can't thank the sales team, site management and on site teams enough for their advice, support and helpfulness throughout. We are very lucky to have such a good team around us to resolve our snags, (minor issues) and any queries we have, speedily and without fuss. Special thanks to Sara , sales team and David and Cliff, Site management for their support and kindness. We are very pleased with our purchase and wish for a long and happy relationship with the site teams during the build of the next phases on this site. Highly recommended.
Peter & Jackie Townshend