Matthew Homes Anmeldelser 179

We’re now 20 months into owning our home and still have unresolved snags that came up in our pre completion snagging. At its peak, the list stood at more than 150 issues, which speaks volumes about the extremely poor build quality.
The lack of communication from Matthew Homes over the past 20 months has been staggering. Despite countless calls, emails, and conversations, we’ve been left chasing updates and managing their suppliers ourselves — time-consuming and completely unacceptable. We’ve spent hundreds of hours researching NHBC standards, coordinating snag resolution, and escalating repeatedly just to get basic commitments honoured.
What’s worse is the sheer dishonesty: we’ve been told repeatedly by the site manager and contracts manager that issues were “resolved” — only to find they hadn’t even been touched. This is not just poor service; it’s a deliberate avoidance culture. Excuses are endlessly made, blame is passed onto suppliers and subcontractors, and zero accountability is taken by Matthew Homes and we get the sense they’re hoping if they ignore things we’ll give up on chasing.
The estate itself has only just been finished in the last few months and for the first 18 months we lived here it was absolute chaos. We were promised the road would be completed by October 2024 — and ended up only being completed in January 2026. We've had ongoing power and water issues, and the whole development felt like a forgotten project with no urgency or pride in the delivery.
This is our second new build home, so we came in with realistic expectations — and frankly, our experience with a national builder 5 years ago was far superior to the nightmare we’ve had with Matthew Homes.
There is now a complete breakdown of trust. If we could go back, we would never have bought this house, and I would urge anyone considering a purchase from Matthew Homes to seriously reconsider. No homebuyer should have to project manage their builder and fight for months on end just to get the home they were promised. We were promised numerous things in face to face conversations and then those conversations were completely forgotten about even the next day when trying to confirm in writing.

Fantastic experience, I brought a new home at the Pastures and the process and the house is amazing.

Had a fantastic experience with both Kevin and beth very helpful. More than happy to show us around the site and view several houses, Kevin explained everything about the site so there were no surprises. We are now looking forward to moving forward with our purchase at meadow gardens in Clacton. Thank you both

Bought a house with Matthew Homes in Trimley St Mary and have been very happy with my purchase . The houses are so well made compared to other sites I have been on. Theres been a few snagging problems but they have been done and being done . Dan the site manager will do anything for you if you have a problem . The office people are very friendly and will help you as much as possible . Never thought I would buy a new build but im so glad I did . From a very happy purchaser I love my new home 🏡

We couldn’t be happier with the service Amanda Gardner at the Hedgerows, Thurston Site provided. As the new home buyers using the Sale Assist scheme, we had many questions and Amanda was a constant support throughout our journey. She was patient and available, always answered all our questions and listened to our needs. She was incredibly knowledgeable, always very professional, proactive, friendly, honest and kept us informed at every step. We would highly recommend her to anyone looking for a great agent! Many thanks Amanda!!

I have recently purchased a house at the Blake Gardens Development. This was are second house move. It has been great from start to finish Tracey has been great. We have had some snagging issues that you get with any new built house. Dan the site manager has been great having my issues resolved.
I would recommend Mathew Homes to anyone looking to purchase Quality- Space - Customer Service - Excellent response from site staff Thanks Dan
Justin Plot 35

I recently purchased a property from The Pastures in Grays, and I cannot recommend Simone enough! From start to finish, she was absolutely outstanding — supportive, welcoming, incredibly knowledgeable, and truly the face of the agency.
Simone took the time to understand what I was looking for, considering my living situation and preferences, and helped me explore the best options for my needs. Her expertise was evident every step of the way; she always had answers to my questions and reassured me throughout the process.
What truly stood out was her dedication. Even when I was on the brink of not completing the sale due to issues beyond her control, she went above and beyond — chasing solicitors, contacting site management, coordinating with colleagues — she worked tirelessly to get everything over the line. Her proactive attitude and persistence made all the difference, and I genuinely believe she was the reason I was able to complete this purchase.
One thing I really appreciated was how she shared in the journey — when I was stressed, she was stressed with me. And when there was something to celebrate, she celebrated with me! That genuine warmth and camaraderie made a huge difference and made the process much more positive.
Simone is warm, reassuring, and always accessible — she answers her phone promptly and comes with solutions. During my experience, I interacted with other agents from the office, but none compare to her level of support and professionalism. She genuinely cares, and her enthusiasm and dedication shine through.
She made such an impact on me that I asked her for recommendations on tradespeople, because I trusted that anyone she would suggest would be a reflection of her high standards. And she did not disappoint — she connected me with a flooring company, gave me ideas for upgrades, and even recommended a gardener. Everyone she’s recommended has been truly fantastic, which just goes to show the kind of person she is — she attracts great people around her.
Honestly, she deserves so much more recognition for what she does. She goes way beyond her role and truly makes a difference. If you’re looking for an agent who is trustworthy, supportive, and committed, Simone is the one.
This wasn’t my first rodeo when it comes to buying a home, and I can confidently say this was my most exceptional experience — all thanks to her. Thank you, Simone, for everything!

I would strongly caution anyone considering purchasing from Matthew Homes to proceed with extreme care. My experience has been deeply frustrating and, in my view, reflects a serious lack of quality control and accountability.

The property I received turned out to fall significantly short of the standards one would reasonably expect from a professional developer. I identified multiple issues that raised concerns about workmanship and whether everything had been completed to an appropriate standard. The fact that the property had reportedly been approved under NHBC processes only added to my concern.

What has been most disappointing is the response when these issues were raised. Rather than being addressed in a constructive and transparent manner, I found the approach to be evasive and unhelpful. From my perspective, there was a clear reluctance to take responsibility or provide meaningful resolution, leaving me to deal with the consequences.

Purchasing a home is one of the most significant investments a person can make. Based on my experience, I would strongly advise anyone to obtain thorough independent inspections and not rely solely on assurances or approvals provided during the buying process.

This has been an extremely disappointing experience, and I feel it is important to share it so others can make fully informed decisions.

We recently bought a house at the meadow gardens development, we have been very happy with the service and patience we have received. Particularly Kevin Huynh was brilliant, he accommodated any visits we asked for and took time to speak with us and help us. Our home is beautiful and the site team have been extremely helpful and happy to attend to any issues.

We have been looking at moving for a while, then we though to explore Thurston. We took a drive through the village and came across a few new build sites. We then came across Matthew Homes the Hedgerows site, so thought we would have a look.

After looking around the show home we couldn’t help but fall in love with the site and our new home (the nightingale) the house is situated in a really nice position and the houses are spaced out with lots of room around them compared to other sites.

Therefore we had to put an offer in and had it accepted on the property we loved. Amanda, Adrian on site & Chris at the head office have been amazing throughout our purchase and completion and would always keep us up to date on how everything is going :)

We couldn’t wait to move in. Once we had moved, Phil the site manager has been on top of our snagging list and would always be around to help if we need it.

We are so so glad that we have brought through Matthew homes and would defiantly recommend them ⭐️⭐️⭐️⭐️⭐️

Jess & James S

We cannot thank Simone enough for all of her help and advice on purchasing our first home at The Pastures. She has always answered any questions we have had promptly and has given us some great recommendations.
Thank you again Simone, you were a pleasure to deal with.

Good service provided by the sales team, always responsive and helpful.
Development: The Pastures, Grays.

We genuinely don’t think words fully capture how grateful we are to Simone and the Matthew Homes team for helping us secure our dream home.

From the very beginning, Simone treated this as more than just a sale. She understood that this wasn’t simply a property purchase for us it was our family’s future. Every conversation, every update, every viewing was handled with care, patience and real sincerity. She never made us feel like just another buyer. She listened, she reassured us during the stressful moments, and she celebrated the milestones with us along the way.

Buying a home can feel overwhelming at times, but Simone made the journey feel personal and supportive from start to finish. Her communication was always clear and prompt, and we always felt like we were in safe hands.
And the house itself… it’s everything we dreamed of and more. A beautiful, spacious five bedroom family home with room to grow, laugh and build memories. The light that floods through the rooms, the thoughtful layout, the high-quality finish, the garage and driveway space every detail feels special. It already feels like home.

Walking through the front door knowing this is where our children will grow up, where we’ll host family gatherings, celebrate birthdays, and create lifelong memories it’s an emotional feeling we’ll never forget.

Thank you, Simone, for helping turn what felt like a dream into reality. We are beyond excited to move in and start this next chapter. We would wholeheartedly recommend Matthew Homes to anyone looking for not just a house, but a place to truly call home.

David & Jen

We moved in approximately 3 weeks ago to the Meadow Garden's, Clacton development and from start to finish the service from Matthew Homes has been excellent. From the first moment of my wife and I popping in on a whim to the sales office whereby we were not even sure whether we want to sell/move or not, all the way to present day living in what we will consider our forever home. On that first visit to the sales office we were greeted by Kevin Huynh who greeted us warmly, was kind and considerate to our children and took the time to show us and our girls one of the houses for sale. Throughout the process, Kevin couldn't be helpful enough at every step taking time to support us wherever necessary but making each conversations light hearted and the process fun too. We were gutted to hear Kevin left for a short time, but was delighted to hear that he was back on the site. Since moving in there have been very limited, minor snags which the site managers Graham and James have arrange to be sorted very quickly and with no hassle at all and going above and beyond our expectations. Overall, my wife, children and I are incredibly happy with the service we've received from Matthew Homes and the staff on site overall at Meadow Gardens, Clacton. So all we can say is thankyou! :)

During the extremely protracted process of selling our own home, we maintained regular contact with the sales office in Attleborough.
The majority of our communication was with and through Jackie, the sales negotiator, whose marketing and communication skills facilitated our positive outcome.
Before completion we were able to view the property regularly which aided forward planning.
Our post sale interactions with the site manager have also been positive and the short and minor snagging list is being addressed.
We are extremely happy with our new home.

We moved into our beaitiful family own in october 202t. From the moment we walked into the starting phase of the development, Simone was so lovely, helpful and guided us from the start to completion. I am so grateful to Simome for making our buying process less stressful. She really loves her job and it shows by always being on hand to help.

From the very first visit to the Green Park Gardens development in Goffs Oak to exchange of contracts and imminent completion we have had nothing but a wonderful experience with the entire team. Christine initially then Dominic and Jill and laterlly Max. We had some bumps along the way which Dominic and Jill helped us through and always went the extra mile to help us across the line. We cannot wait to move into our new home. Many thanks to all involved and the smooth interaction between the sales team, W H Brown the Estate Agent and PLS Solicitors. 🙏

We love our new, first house on the White House park estate. Jackie in the sales office has been amazing all the way through, helping us and talking through each step. We have had a few major issues but these have been sorted very quickly and David (site manager) has been great in helping us. We have a few snags still but these are in hand to be sorted. Thanks all!

House thats full of mould, plasterboard beetles and booklice and when you tell the site manager he tells you his never heard of these before to just keep using bleach daily to clean it.

They dig up your front garden to put a post in and they damage all your grass and chuck the mud all in your grass then refuse to fix and lie for months that they fixed. when you ask for what they are claiming the done in writing they stop responding.

They make you use their solicitor and tell you, that you cant use your own solicitor, so you get rid of your solicitor then she lies what are your boundaries even after you moved in, is impossible to contact.

They unblock the drains and just chuck all the rubbish in the road. You have builders spitting outside your house.

Not to mentions poop pipes not even connected in the loft, half the loft insulation missing, cavity missing then the contractors turning up and being rude.

Flooring needing ripped up soon as we moved in then putting all their dirty tools on your bed where you sleep with your 1 year old.

The site manager becomes very annoyed and now wont even speak will send others.

All the people who brought fully got no door numbers, outdoor lights, grass or concrete garden post, but all the sheard ownership and social housing did.

You expect new houses to have issues but not this many it shows a lack of supervision and care. The way they get annoyed when you report problems is unprofessional.

A genuinely refreshing experience — Amanda is exceptional

If another estate agent opens the door and says, “Look at this very large kitchen,” or, “Isn’t that a nice window to the garden,” I think I might lose the corner plot! I have two eyes — I can work the rest out myself. And or, what I can’t stand is being interrogated during a viewing or talked at endlessly while trying to take in a home I’m genuinely considering. People need room to think, or chat to their partner! Unfortunately, these horrible habit to justify their existence seem to be the norm in the industry.

This is why Amanda at Matthew Homes (Thurston) was an absolute breath of fresh air.

From the moment we met, she treated the viewing like a conversation, not a performance. She pointed out the things a buyer wouldn’t know, asked thoughtful questions, listened properly and never made assumptions. She wasn’t pushy, impatient or dismissive — just genuinely helpful, knowledgeable and easy to deal with. I actually recommended her to my own estate agent because the contrast was that stark. (They didn't take it well btw)

If every estate agent worked the way Amanda does, buying a home would be far less anxious and annoying experience.

In the end, I didn’t purchase a Matthew Homes property simply because we couldn’t quite agree on price (the house was fantastic — my bank account less so). I’m genuinely disappointed not to be moving into a Redwing at The Hedgerows, but I am very grateful to have dealt with someone who restored a bit of faith in the humanity.

Thank you, Amanda — you really did make a difference.