I didn't have to move anything just point and junk/items gone. Price quote before starting job. Reasonable price for work done Professional service men did a fantastic job 👏 👍 will definitely use co... Se mere
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Excellent customer service, highly efficient staff. I had many big and bulky items to haul out. They worked carefully leaving my narrow doorways free of any markings. They were cheerful and... Se mere
Conner and Kevin were just amazing! Personable, knowledgeable and efficient. We have a very challenging driveway that others have, historically, not navigated well and I was very impressed with the c... Se mere
We were told that they charge by load size, not by any given amount. They charged us nearly $780 for a 3 seat couch, bar fridge, small foldable table and a few other things. As my wife and I in the... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
1-800-GOT-JUNK? is a full-service junk removal company that helps homeowners, businesses, property managers, contractors, and real estate professionals make space by removing unwanted items quickly, safely, and professionally. Founded in 1989 by Brian Scudamore with one truck and a simple vision — to take the ordinary business of junk removal and make it exceptional — 1-800-GOT-JUNK? has grown into one of the most recognized names in junk removal. Our friendly, uniformed truck team members make the process easy from start to finish. Customers simply point to what they want removed, and our team does all the lifting, loading, hauling, and cleanup. We remove almost anything non-hazardous, including old furniture, mattresses, appliances, electronics, renovation debris, yard waste, office junk, retail fixtures, construction debris, and general clutter. Whether you are decluttering your home, preparing for a move, clearing out a garage, renovating, managing a rental property, cleaning up after tenants, or handling a commercial cleanout, 1-800-GOT-JUNK? is designed to make junk disappear with less stress and more care. We provide upfront onsite estimates, convenient booking, professional service, and responsible disposal whenever possible through recycling, donation, and repurposing. Since day one, the company has been built around people — our customers, our franchise partners, and our truck team members — with a commitment to friendliness, professionalism, and leaving every space better than we found it.
Kontaktoplysninger
300-887 Great Northern Way, v5t4t5, vancouver, Canada
- 1-800-468-5865
- customerservice@1800gotjunk.com
- www.1800gotjunk.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 3 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Service was on-time, courteous and professional. Explanation of every service and cost was valuable. Will definitely recommend to friends/neighbors.
The guys were very polite
The guys were very polite. Went through everything very efficiently. A great team.
Not told about surcharge up front
When I called to hire 1-800-Got-Junk, it was mainly because they donate, and recycle what they can before sending anything to the land fill. I told them that I had a piano that we could not give away or sell and hoped that they would find a home for it, or at least try. At that time, I was not told that there was an additional charge of $400 for a piano. In total, we had them take the piano, a 15"x 15"x 24"h safe, a small outdoor patio table with glass top, a couple of ladders and a few odds and ends from a blue recycle bin.
We were charged $931 for those few items. On top of that, when the two gentlemen were loading the piano onto their truck, they dropped it and damaged it beyond repair. Now, perhaps the piano would have ended up in the landfill anyways, but I had hoped that it would find a new home. What really bothered me was the fact they charged a $400 additional fee for the piano that I was not told up front. I had a piano mover remove it from the basement prior to 1-800-Got -Junk and if I had known about the surcharge, I would have asked the piano moving company to just take it. Because they would have taken it immediately to the land fill, I thought having the possibility of donating it was the better option. This was an estate sale and the remaining items that 1-800-Got-Junk removed, had to be removed on that day, otherwise I would have told them no. Very disappointed in the outcome of their service

Besvarelse fra 1-800-GOT-JUNK?
Your drivers were excellent/ great experience
Your drivers were excellent, professional, good natured & know their jobs.
Very easy process from start to finish
Very easy process from start to finish! Workers were professional, fast and efficient!
Misquoted by $150
I called them and I was quoted $69 base rate for them to come pick up a mattress. However, when the two nice gentleman came to my house, they quoted me $158 base rate PLUS an additional $40 and some fees so I was charged $216 TOTAL. Which is a lot more than $69.00. If they didn't have the bed already loaded up I would have just said never mind. I don't have $147. To be misquoted so I should have just said never mind. 👎👎👎 The guys were great tho!!
The young men were incredible
The young men were incredible! They couldn't do enough. I told them their mother's would be proud of them.
Excellent and professional
They were amazing professional and incredibly efficient
They responded very quickly and we're very sensitive to the nature of the situation
Very impressed!
The young men were polite, respectful and efficient. They carried a very heavy sofa bed down several flights of stairs.
The company made every effort to honor the quoted price and also arrive in a timely manner.
Great Service/Excellent Workers
Preston and Tori made this experience so easy. It was my first time using 1-800-Got-Junk, so I wasn’t completely sure what to expect. I booked a same-day timeslot online, promptly received a call about having 1 job before mine and received another call when they were headed my way. Both gentlemen were extremely friendly, professional and hardworking. They even swept my garage when done! 1-800-Got-Junk is a wonderful service, and they are definitely lucky to have such great workers like Preston and Tori. Side note- yes, it can be too pricy for some people, but the detailed quote is free with no obligation.
Your guys were great, BUT---
Your guys were great. My time frame was supposed to be between 1 and 3 pm. They called me in the morning to tell me to expect them towards the end of that time. They called again when they were about 20 minutes out, and then arrived at 2:25 PM. I showed them the two piles of brush that I wanted removed, and they said that would be a full truckload. They then showed me your price schedule. A full truckload was $958. The two of them agreed that the job would take 3 - 4 hours and that you charge $150 per hour for labor, but that the first hour was free, and you don't "round up" the hours, so that a partial hour would not be charged. They then began loading. When they were finished, they came to my door, and I paid them (I included a tip, because they did a very good job). However, they were finished at 3:50 PM, 1 hour and 20 minutes after they arrived. I was still charged for 2 extra hours labor. When I left my first review (an 8) I asked that you contact me about the extra labor charge. You indicated that you would contact me as soon as possible. That was Thursday. Today is Monday, and I haven't heard from you. Since the first hour is free, and you don't charge for partial hours, I should not be charged for two "extra" hours labor.
They were excellent (Cameron and…
They were excellent (Cameron and Jason). It took them 45 minutes to complete the removal of large furniture (dresser, mirror, pier wall w/mirrors) without scratching my parquet floors
Best company!
Scheduling was easy, the team that came were great at communicating everything, and went above and beyond to help clear out what we needed to go. I 100% recommend and will use again
Great customer service and job well…
Great customer service and job well done. Fast and easy to make appointments and got the service same day when that appointment was made. Very professional staff and with cool outfits.
Clutter Free
The 2 gentlemen arrived on time and were efficient and organized. We will definitely use this company again.
From my original call to Got-Junk
From my original call to Got-Junk, I have been impressed by the professionalism with which the whole program proceeded.
Everyone was so very professional. It was indeed a pleasure to have selected Got-Junk.
Rest assured, when the need to remove my stuff arises, I will definitely contact that company again
Professional interactions from booking…
Professional interactions from booking a date through the removal process. Very impressive. Joey B & William were so polite, helpful and made the experience flawless. Great men!!!
The two men who moved our items were…
The two men who moved our items were courteous and professional. Thumbs up to them both.
Very polite
Very polite, They did a quick, awesome job. Thank you so much!
Showed up on time gave me a great offer…
Showed up on time gave me a great offer and no hard selling. Got right to work and quickly removed a ton of stuff out of the basement. Tyler and Anthony did an outstanding job. Will be calling on you again and thank you again for a great job.
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