Wowcher Anmeldelser 2.961

It took me a while to get how it works as I’m 67. But my recent purchase was very quick & easy
Many thanks
Patrick

Avoid this site..took the money but never received my order..customer service is awful

"Thank you for your response to my query with regarding my last order, it clearly wasn't addressed from my side! I'm very greatfull for you're understanding & credit given in view of the situation"

AVOID AVOID AVOID- This company took my money for an apartment weekend away booking. They did not pay the merchant who contacted me a week before leaving saying they could get no help or payment from them for months and if I didn't pay they would be left with no choice but to cancel. I also tried contacting them and they have the worst customer service I have ever encountered and the merchant said the same. The so called number you can call for help is permanently closed. In order to go on the trip I had to pay the person directly and now am waiting on a refund for my voucher. Absolutely appalling treatment of customers. AVOID

I see wowcher below offering help now and saying if I provide more information- even though you have refused any help up until now- just given nonsense responses. It is a booking in anjore house- if you want to help then contact us- dont pretend to be helpful on here since you got a bad review for poor service.

It was so simple to pick and order.

Very easy to purchase, great value voucher. Will definitely use wowcher again.

Very easy to book on the wowcher website. Great value . Received confirmation email straight away.
Very happy

Great reduction easy to complete purchase online.
Fast and efficient

I have paid for this product and have not received
it could you please let know what to do.
My name is Steven Higgins
Address = 4 Carrigmannon Woods, Glynn, Wexford
This very urgent!!!
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If I could give this Company 0 stars I would. I have bought many things off wowcher and have never had a problem until I had a problem!!!!.
Bought a matress through thier company from cloud9yn. Redeemed voucher then read the reviews of this company. Contacted the company to cancel my order less than 48hrs after so well within the 16 days that wowcher states on thier website that you have for refunds cancellations or returns. Company refused as delivery had already been paid and processed. I stated that I had done this within time limit and was ignored. Got a message regarding delivery. Messages back telling them under no circumstances to deliver this matress. This was also ignored. Second message received with a delivery date. Again messaged again ignored. 3rd message with delivery time slot. Same reply ignored again. When they rang me to deliver I told them I would decline the delivery as wanted a refund. Man very abrupt with me in the phone then out phone down on Me!!!. So no matress was delivered. This was nearly 3 weeks ago now!!!!.contacted wowcher who started a 3 way email between them myself and the company giving the company 72hrs to reply to my messages!!!! And believe me they use the whole 72hrs to make me wait. They replied saying as delivery company has been paid a full refund is not possible. The delivery charge was £5 90. I told them to keep that and just give me the difference which was £158.00. They have replied to me and wowcher 4 times now with the same message completely ignoring what I've said and a full refund is not possible. Nearly 3 weeks going round in circles with no help from wowcher Whatsoever even though thier own policy states you have 16 days. Send a message privately to wowcher via WhatsApp rather than using the 3 way email as getting absolutely nowhere and instead of replying or helping they sent the message I had sent to them to the bloody company giving them yet another 72 hours to reply to a message that wasn't even for them!!! Absolutely disgrace to treat customers this way. And to make matters even worse this company cloud9yn is STILL on wowchers website after millions of complaints allowing people to continue to be ripped off!!!this is completely unacceptable. Wowcher it is your responsibility to help out customers who have bought sub standard products via your company #reply to wowchet how much more information do you actually need!!!! And we're do i contact you?through your WhatsApp which is exactly what im doing now and am getting completely ignored!!!?????

I received my order 5 days after placing it. I'm so impressed, it's exactly as described.

Just ordered the 11 piece garden set.
Really easy to order and cannot wait to receive it.

Amazing and easy to make shopping for yourself I really recommend 😉

Did not receive my item.
SCAMMERS..
will not buy from them again....
DO BUY FROM THEM....

very easy and more inporant fantastic savings
Amazing savings

I love the offers by wowcher and very happy with their service

I am very disappointed with the customer service from Wowcher.

I purchased a deal (Order #51XXX181), and the third-party merchant has already agreed to provide a refund. However, they have since stopped responding and no refund has been processed.

I contacted Wowcher via WhatsApp on 11th March to resolve this, but communication has now stopped despite following up.

As the merchant is unresponsive and Wowcher has not assisted, I am now escalating this through PayPal.

I would appreciate an urgent response from Wowcher to resolve this matter.

Edit (20 March 2026):
After posting this review, Wowcher has now contacted me and confirmed that a refund will be issued. While I appreciate the resolution, it’s disappointing that it required a public review to prompt action.

I was sold a 5* Hilton beach hotel half board with direct flights from Edinburgh voucher from Wowcher for Travelolo and was told by Travelolo the holiday doesn’t exist and they are not refunding me as it was an error on Wowchers website. Wowcher are refusing the refund also and both companies are signposting me to each other and nobody is taking responsibility.

If I could give zero stars I would. I bought some bowls advertised as Le Creuset cereal bowls. It wasn't until I redeemed the Wowcher that I noticed the dimensions of the bowl. 12cm diameter. That's not a cereal bowl. I immediately contacted them for clarification and the supplier said the dimensions were correct. I have screenshots showing them advertised as cereal bowls and the plates on the same ad were advertised as dinner plates despite actually being small side plates. Over a week ago I said I wanted to cancel the order. I've received 2 emails from the supplier offering ANOTHER SET of the same uselessly small bowls, or a refund minus postage. I replied twice saying I want a refund and there's no postage because they haven't been sent out. Over a WEEK later I've been told the goods have now been dispatched to me. That's 8 days AFTER I cancelled. The advert was deliberately misleading, the photos are not of the goods you are buying. The text is at odds with the dimensions. "Dinner plates for entertaining guests" - 22cm. "Matching cereal bowls" - 12cm. Avoid this company. I feel like I've been absolutely conned.
Edit: Wowcher's response below is ludicrous. I've been talking to them for over a week and they've achieved nothing.

Voucher was so easy to use and voucher arrived immediately. Great value too