Worx UK Anmeldelser 

Had an issue with the motor on my Battery powered grass strimmer/edger......and used the online form to contact Worx Customer Service to understand if there was a fix. Unfortunately there was not, so with massive thanks to Emma Smith in customer services she assisted me all the way to get a replacement and was always happy to give me info on the process, arrange collection and what options were available to me......If only all Customer Services depts. were as helpful!!!! Kudos to Emma @Worx.

I had a WORX lawnmower for 12 month which broke so I got on to the WORX product support team and they bent over backwards to help in every way they could. Absolutely fantastic. Thanks 👍

My Worx Strimmer Battery Charger failed, I contacted customer support who were very helpful, they replaced the charger very promptly, can’t ask for better than that. Thank you!

I needed a replacement part and the customer service team were so helpful and polite I really can’t fault anything about the service and would definitely recommend to everyone

The support service guy Sean Bean was amazing and not only answered by issue with ease but also gave me a solution solving the problem efficiently which was awesome. This reinforces my years of loyalty to your brand of Robotic lawn mowers and power tools that I have bought.
Thank you
Dr Neil Campbell

Great products, signed up for the newsletter to get 10 percent off the order.
The coupon revealed didnt work. Had to pay fullprice :(

I love worx, just wanted to mention this, i have mostly all their garden tools, drills, hydro pressure, so when my TRIMMER, WG186G after a couple of years, started to make strange noises, I called Worx CS team, Patrick, super helpful chap, no issues the unit was collected and a WG185 was provided. But, the good thing . on the wg186e I had all the corresponding attachments. Worx agreed to take them back and are providing e full refund to me. how good is this.
I was talking to Patrick, ,mentioned my wg252 extending hedge trimmer was not holding place while extended. he said no problem, it was collected last week, extending my replacement today.
Both items purchased 2022, so in warranty.
2023, I up graded my pressure washing to wg633 4.0. what a great piece of kit. washing my car, is no much easier. Bucket of hose. np. It take one 4.0 battery, in a plastic holder, the seal broke, it is vey thin. Tried to fix myself, but had problems, finding a seal skinny enough. just sent a pic to patrick, he said not to worry. it is covered, so at some point that will be replaced. I was concerned as water may get into the holder.
all in all, the Worx CS team in UK fab, nice and helpful. I highly recommend worx. Great Product. all in All Worx Work..

Took me all weekend trying to fix my email- unsuccessfully, took Jim less than 15 minutes to fix all devices. What a hero!
Don’t go anywhere else.

Got my worx stick vacuum cleaner last week. I love it. It's lightweight and so handy for the stairs and in the car. Love it!

Charger blew, contact workx via social media, sign posted to email customer service. Two emails later, a new charger had been dispatched.

Great products and service. Will continue to use them.

Bought quite a few tools from worx now, good range of tools, well made, easy to use, a useful and helpful group of followers on Facebook and an after sales service second to none.

I requested help in obtaining a part for my Worx Tool, in return I got exactly the part I needed and was told that it was free of charge as not available to purchase separately. I could not have asked or even expected such a quick response from the person I dealt with. I wish him (Patrick Sanders) and the company a huge thanks

Dear Ed,,
I got the replacement strimmer yesterday and all is well.Thanks very much for your excellent after sales service and aftercare,I am very impressed. I shall continue to recommend worx tools to all my friends,with the knowledge that the aftersales service,should there be problems,is as good as it is. best wishes,Paul Johnson

I had a battery charger that failed on 1 slot on the 2nd year.
Sent an email to the support team, it was replaced immeadiatly and completely resolved the problem.
Excellent Service.

I have been using Worx self propelled e mowers for several years. They are brilliant in operation, and when they cease to be so, Product Support comes to the rescue. I have had outstanding service and assistance from Product Support and cannot praise them enough

Excellent customer service, no quibbling no fuss, fast responses. Hats off to Patrick!

Fantastic Customer Service from Worx!
Discovered one of my batteries had failed two days inside the year anniversary of purchase. Left a note on the Worx service page, and a prompt reply on the morning of the next working day. After exchanging address details received a return voucher, and battery was forwarded back via Courier. Tuesday, email to say battery received at workshop, corrected and returned by courier and delivered by Thursday. Excellent service and turnaround, best of all a new spare battery too!
By far exceeded my expectation and gives great confidence in purchasing further Worx products

Incredible service
I love the products, had a small issue with a battery and charger
Sent an email
It was replied to in minutes
I answered a few queries
Replacement in the post
Truly a 5 star service

I have bought three of the cordless 20v products over the last 3 years and all of them have been found to be well made, and super effective at the task.
I own (so far):

Tyre pump
Vacuum
Hydroshot washer

I plugged my charger in the other day and it didn’t come on, I phoned warranty and dealt with Patrick S who was more than helpful and honest. They are sending me a new charger free of charge and I’m absolutely delighted and because of this I will definitely look at buying more of their products in future. 10/10

I bought a Worx battery Saw in May 2023 last year from Amazon in December this year 2024 I went to use it and it was not charging. So on the Amazon page it tells you to contact Worx direct so I did the guy Patrick said he would arrange DPD to collect it Friday no one came got in touch with Patrick again sorry will set it for the Monday no one came ! E mailed Patrick again 6 times my e mails returned can’t deliver! Got in touch with Amazon complained about service offered a refund but by time they got back to me DPD turned up and took the saw.that caused more mix up. Then last week Patrick send an E mail In reply to mine they have not received the saw so would I send him a photo of the collection ticket and the name of who signed for it. On Monday of this week 07th February they found it but he said sorry but as I had cancelled the collection twice !! I can’t say the words I used. So the replacement is being sent out end of this week or start of next. In fairness it was DPD who made an a… of it but this has been going on since the 12th January and the job I started has been unfinished since then. The saw was a replacement £164. for a corded one that stopped working and was out of warranty but I will never but one again and not on Line better to go to a shop in town . Badly handled all round will have to see if new one turns up ?? Just to reply to your comments that 1 star was unfair I did say that it’s was DPD that was at fault but your e mail to me last week was I cancelled the pick up twice I did not they did not turn up and I spent two full days in waiting for them. Then where I e mailed 6 times and could not get a reply due to them not being delivered ! Strange as I was using the same e mail I got through to you before but I have had to do the running to get answers when you should have been keeping me updated on what was happening if you had I would have given you a better rating