Woodstock Home & Garden Anmeldelser 

When I read about the fire my first thoughts were OMG I've lost my table and chairs. But after just one email conversation my fears were put at ease and delivery arrangements were agreed. My new table and chairs were delivered and assembled for me and how to use explained by a very professional team. Superb furniture, superb quality and superb service. Thankyou Woodstock I would definitely recommend you to anybody.
Maurice.

We purchased our table and chairs at a build show, we were just starting our new build and wouldn’t be ready for delivery for quite some time, Woodstock were happy to keep our items until they were needed. During this time,Woodstock had a terrible fire at their warehouse but still honoured our purchase, even upgrading our chairs as ours were unfortunately lost in the fire. We love our new table and chairs so thank you, Woodstock Home and garden

I ordered the garden furniture in September 2024 with a deposit of £1000 and expected delivery in March 2025. I was requested to make the final payment of £1600 in February 2025 which I did. In March I contacted Woodstock to confirm a delivery date at which time they informed me (for the first time) that they had had a fire in their warehouse in December 2024 which had destroyed their stock. Apparently the insurers were being slow in paying out their claim and they didn't know when I would receive my furniture. Given the situation I don't think Woodstock should have requested the final payment in February. I wasn't sure I would ever receive the furniture but they did finally deliver it in June. Please note that I am now happy with the furniture.

Ordered the grande table in July 2025 at a show, with the understanding that the table was not required until just after Christmas. After Christmas, emails and telephone calls were ignored. No one was responding. I put a claim in on my credit card as my 6 months protection on credit card purchases was almost up. I did some Internet sleuthing as there was another home build show happening only 15 minutes drive from me, and found Woodstock operated under another name, and had booked a stand at this show. I then emailed and said I would be turning up at the stand and creating merry hell if they did not respond and get my table to me. I went to the show and waited until the stand was very busy and then talked very animatedly with my receipt in hand to get my order arranged. My table arrived 5 days later. I then had a huge amount of hassle from them because my chargeback went through and although I had contacted the bank and they reversed it for me, it would seem it took Woodstock a bit longer to get the money back. After I explained initially that my bank had reversed the charge back and the problem was with the bank now, they continued to hassle me, saying they would be picking the table up. I said over my dead body would they be taking the table away again. As you can see, I am alive and I also still have the table. I would NEVER buy from this company again.

I have received an email to say that, due to a fire, my chairs cannot ever be delivered. This is due to a fire at their premises and an insurance claim going down the legal route. Woodstock has currently ceased trading until further notice.

My father bought a table and chairs set at Christmas but there was a fault. Since then, had one reply to my email and now, no more communication back ... Not responding to emails or phone calls. Was told it was due to a fire, but still no communication.
Nice product but terrible customer service following purchase.

At last year’s Ideal Home Show at Olympia in March 2024 we paid £1509.00 for a dining table and six chairs. As we are renovating a property we said we would not want delivery until at least the November. In the October I started sending emails and leaving voicemails to try and arrange delivery so we were ready for Christmas but did not get any contact from the company. We found this very worrying. After a few weeks of no replies we received an email advising that delivery would be on 15th December, then on 13th December we received an email explaining there had been a fire and all deliveries were cancelled and they would be in touch in the New Year. We got to 27th January 2025 with still no update received so I emailed again and asked for a full refund. A reply was not received so I sent a letter by recorded delivery reiterating that we want a full refund. We are now 12th February and I have still not had any contact or replies. I appreciate how devastating a fire can be but on looking on this site some people have been receiving their products so how does that work. We have definitely been scammed.

Everyone who has seen my chairs loves them. Brilliant product that arrived when I was told they would.

Product is excellent. Service is poor. Difficult to communicate with

I purchased a Garden set from Vas at a county show last year & I am still waiting for parts to be delivered.

The communication from Vas has been absolutely terrible. He has stopped replying altogether, leaving me chasing for parts that were never delivered. It took over three months just to deliver one item, and I am still missing key parts of the purchase, including the winter covers that were promised.

The only way I’ve managed to get any response was through a sales agent, who claims she doesn’t even work for the company!

If I could have given 0 stars I would have. An absolutely appalling company, non delivery, non existent communication, (not even within the company). Vass’s first promises didn’t materialise, which left me with no option (after 5 months) but to claim money back through credit card with all the added hassle and stress that caused. DO NOT USE!

don't buy anything. they seem ge fine as they attend shows all over the country try. products look good. ordered in June told we would have ot in November. chased in December no response to emails. eventually got hold of someone on the phone who said the furniture had arrived but they had a fire and that we would need to wait another 3 mo ths for the furniture. we requested a full refund with no response. I guess we will just have to try and retrieve through our credit card company. maybe there was a fire, but the lack of communication make me think they are scammers. any genuine company would have contacted all customers with outstanding orders immediately but this never happened and and their customer service is non existent. poor show.

Table was quality and chairs very comfortable. We were well pleased.

We were not happy with the communication and having to wait 10 months to get delivery of our chairs. The 8 solid oak dining chairs were delivered yesterday and we are very happy with them. They were packed very well and are just what we ordered.We understand that there was a bad fire that added to the delays but
communication could have been better.

DO NOT use this company. They are just after your money. I am having an absolute nightmare with them. There is absolutely no customer service if you have any sort of problem. They completely ignore you. They do not answer the phone . It used to ring but now goes straight to email. The only way to get hold of them is to continuously email them and eventually they will give in and respond to you. I wait 5 weeks for a response and felt this was plenty of time. I then contacted they on email, Facebook and instagram every other day until I got a response. I have now had to move to emailing them everyday just to get a response. They have said they will deliver me a replacement table but will not give me a delivery date. It was supposed to be delivered this week and I was supposed to have an email last week but again absolutely nothing. I ordered this table back in June and it is still not sorted. I have got to the point where I’m asking for a full refund but again getting no response from them. Vaz is a very good salesman but there is NO customer service. If you get what you have order then there is no problems otherwise forget.

Very helpful after sales

Quality of the product and the helpfulness of the delivery men.

We received the 2 extra chairs but again no pads for 8 chairs and the table.
Again no answer on the telephone. Your product is fantastic but customer service leaves something to be desired.

We met Vas at the Harrogate show over 2 years ago and we saw the table we wanted, but we explained that we hadn’t even started to build our house yet. He told us he would store it in his warehouse until we were ready. The house is now finally finished and he has delivered the table and chairs. They are a very friendly and reliable company and wouldn’t hesitate to recommend them.