Wolt Anmeldelser 

I ordered a pizza through Wolt and was really disappointed. I had to wait two and a half hours for my food, which is completely unacceptable. When the pizza finally arrived, it was cold and definitely not fresh anymore.
This experience made it clear to me that I won’t be using this service again. I expected much better quality and delivery time from a modern food delivery app. Never again.

Egy hónapja rendeltem, nem tudták kihozni, azt mondták vissza fogják utalni. Azóta 3x beszéltem az ügyfélszolgálattal, azt mondták azonnal visszautalták, de több hét is lehet, mire jóváírja a bank. Az otp-nél nem látnak utalást, sőt, a zárolást is elfogadta a kereskedő, így fel sem tudják oldani a számlámon az összeget. A woltnál adtak egy tranzakciós azonosítót, de csak valami kamu számsor volt, a bank azt mondja, hogy formailag nem megfelelő.

I had a missed item and asked for a refund which is the fair thing to do considering the inconvenient. I got credit instead which I do not intend to use because, first, terrible service and, second, I do not know when I’m back in Hungary. Second attempt with costumer service when I explained I asked for refund and was guaranteed one but their assistant and I was told me they cannot help me. This is not about the money lost anymore but the principle. Worst delivery service ever used.

When everything works, it's great. But, lately, it's been a total meltdown.

Last Saturday (2/8/25), I placed an order for a delivery from a place less than a mile away. Halfway to my house, the guy marked my order as "delivered" and disappeared. I waited 15 minutes, giving him the benefit of doubt, but then contacted "customer service" when he didn't show up. Their response: Hang tight while we contact the courier. Then no update for almost an hour, despite it being obvious there was a serious problem with the delivery guy. He had vanished but they insisted they talk to him to ascertain what had happened. Only after I'd raised hell on Facebook and X did they relent and sent another guy to deliver the order, who proceeded to take forty minutes for a distance you can leisurely STROLL in ten.

Long story short: My food was delivered almost two hours late on a second attempt. I'm pretty sure the first order got eaten by the courier!

Then today (also a Saturday), I placed an order from a restaurant 3-4 miles away. Everything was going well until I noticed the counter stuck on 16-17 minutes for almost a half an hour and the rider situated several blocks away turning his transponder on and off. I emailed Wolt and my order finally got picked up. The rider then spent a good ten minutes at a small intersection a few hundred feet away from the restaurant before his signal vanished altogether. Cue another email to Wolt. He re-materialized ten minutes later but then stood at the same spot for more than five minutes. I I.M.d Wolt and the guy finally got to moving.

I eventually got my food 1-1/2 hours late.

I'd never had problems with Wolt deliveries before so I don't know what's going on. Maybe it's the Saturdays or maybe they've been hiring increasingly unreliable delivery personnel. It now seems to be a crapshoot how quickly you get your order, if you do at all.

Sad.

Wish I could give minus...
Ordered take away from wolt .
Food was inedible. Chicken obviously in hot lights for hours , chips were undercooked and soggy. Altogether disgusting and just sorry couldnt get the food tested for poidoning. So we complained.
Was offered refund or replacement of KFC order.
Opted for refund which we only received 10 euro of for a 53euro order. Eventually received a further 10 as a gift ....not acceptable

Rider doesnt speak english or hungarian. delivered something not ordered and then rode off. Scammers

Most unprofessional customer service i have ever cone across. Balint with a chili im the name made me feel like i was in one of those racist restaurants that only serves white people. They do not care about you even if you are a subscription paying member. Obviously I am not anymore but it's insane to me how they can operate like this and not make changes with such low CSAT

First of all, I travel 3 countries per week and can say that Wolt-Hungary is the worst food courier I have ever experienced with the most disrespectful, unprofessional customer service I have ever witnessed.
The last time I visited Budapest, I ordered food by midnight, but the delivery man didn't find the address. So he simply went back with the order and reported that the food was delivered. I contacted Wolt Hungary and had a chat with the most disrespectful racist employee named Tomi who simply told me that the delivery wouldn't be repeated and i that wouldn't get any refund. By 4 am I was still trying to explain to this Tomi guy why I should get a refund or at least my order until I got upset and threatened to sue Wolt in a court of law for a lot of money and guess what, I got my refund after that. I simply deleted the app after that and installed Foodora. When I checked online and saw the huge number of people experiencing the same thing, I decided to start making a documentary about that which I plan to premier either on Netflix, Amazon Prime, or Apple TV. Contact me via office at david onka dot net if you have terrible experiences with these food courier services to be part of the documentary. Sometimes we need to take changes into our own hands.

order!
until this point it is two hours late with delivery... costumer support is not responding...
order ID 6756f1cec133bff7606de3ac

They are making a massive scam that might worth millions per day, they charge the fee for the bottle even if your order doesn't contain any drink! So if you think about it how many orders per minute they have they are making so much extra from your money besides the price they rise up per product! Scammers.
Any Lawyer who wants to take the case??

scammer website, fake restaurants with fake pictures taking your money for frozen rice and roadk1ll pigeon nuggets. disgusting service wont even help customers. stay far away and please post your negative experiences so they dont scam more people

100 perc alatt jött meg az ètel, több mint 30 perc kèsèssel. Ez màr nem az első alkalom. Semmit sem kaptunk cserèben, mert "minimàlis" volt ez a 30 perc kèsès. Türhetetlen ez a hozzààllàs!!!

Actually terrible.

Either they forget half your order, or your drink is completely spilled, or the delivery is delayed by up to 2 hours. Impossible to contact support, they just keep you waiting in a "queue" until you give up. In the rare occasion you get through to a human agent, they refuse to cancel or refund late orders, they offer a joke amount of credits as compensation (100 HUF of my 10,000 HUF order, really?).

I'll be taking my business elsewhere, Foodora for example, and I suggest you all to do the same as well.

Poor service for a huge delivery fee combined with god knows what service tax. Chats are automated and never acknowledge delays. Monopoly.

Dear users,
I made an order at 3:15pm it’s 5:25pm. Before you order the money is collected from your account which is okay . I contacted Wolt support concerning the issue they decided they can’t help even after the delay, I wanted them to cancel the order they didn’t .Wolt did this twice in a row late delivery 🚚. I asked it should be cancelled after the 2 hours delay. I am writing this to bring awareness to every new users of wolt Hungary. Don’t order anything without preparing to wait for long hours , it’s not a speedy delivery .

my order has been more than 1 and a half hours and still hasn't arrived. there is no one to deal with. the courier doesn't care anyway, wolt doesn't answer, no one should shop here, it's a disgrace in disgrace

Something is always wrong. Now, they are so delayed, that I can't eat my order. I will sleep. No compensation!

UPDATED REVIEW 01.02.2024 OK, the situation improved. I assume the problem was caused by the new years holidays. But still sometimes they decrease the area of coverage for an unknown reason, so most of the places become unavailable. This is very frustrating.

OLD REVIEW: Did all their delivery drivers quit at once? Every order takes ~2 hours and more to deliver now. My food just sits there for 40, 50 minutes waiting for a driver to show up. Your plans are in a great risk if you use Wolt. Not to mention funny episodes when they decreased the coverage area multiple times, meaning that I couldn't have ordered from places that are farther apart than 1 kilometer or something like that. Which means I had like 5% of the options that I normally have. Anyway, I've been using them every day for 2 months now (in Budapest), and they continually get worse and worse and worse. I'll just learn to cook then, thank you.

Always forgetting to pick up all the items from my orders, not giving refunds, just 100 HUF wolt credits which are useless. Also always at least 1 hour late deliveries.

I've used Wolt to order food in Budapest several times, it works perfectly every time. Fantastic food and reasonable delivery times.