Easy to use website and fair buyer/seller fees. Only downside was the ending of the free snort storage really as that really helped combine wins for reduced delivery costs (and hassle).
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
All precesses and timelines were perfect… I have been a buyer for more than 3 years and recently started selling. My main concern and issue is with shipping destinations. I have raised the issue... Se mere
Virksomheden har svaret
Excellent service from start to finish! The team at Whisky Auctioneer kept me fully informed and guided me through every step of the process, from listing my bottle to receiving the final payment. The... Se mere
Virksomheden har svaret
Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Kontaktoplysninger
PH1 3FN, Perth, Storbritannien
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Fremragende
422 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very professional quick to reply and…
Very professional quick to reply and very helpful, payment made on time. Will look to sell more bottles with this in the futur.
26. maj 2026
Besvarelse fra Whisky Auctioneer
Hi Peter,
Thank you so much for your wonderful 5-star review, we really appreciate you taking the time to share your experience with us.
It’s fantastic to hear about your experience with us as it’s exactly the standard we aim to deliver. We’re also delighted to hear you’re thinking about selling more bottles with us in the future, we’d love to welcome you back whenever the time is right.
Best wishes, Eilidh
Excellent service and smooth…
Excellent service and smooth transaction process. My bottle sold for more than I originally paid at auction, but after buyer and seller fees the overall investment result was negative. Great platform for collectors, but investors should pay close attention to the full fee structure.
26. maj 2026
Besvarelse fra Whisky Auctioneer
Hi Simon,
Thank you for taking the time to share your feedback, I'm delighted to hear you found the service excellent and it’s great to know your bottle performed strongly at auction.
We appreciate your comments around fees. We’re very transparent about our full fee structure, but I understand how important it is to factor this into overall returns.
Thanks again for choosing Whisky Auctioneer, we hope to welcome you back again in the future. Best wishes, Eilidh.
Besvarelse fra Whisky Auctioneer
Hello, thanks so much for the great feedback, we really appreciate it! I'm delighted to hear you were happy with the service, shipping and pricing. Best wishes, Eilidh.
Great service!!!
26. maj 2026
Besvarelse fra Whisky Auctioneer
Hi Lauren, thanks so much for taking the time to leave us a 5* review - I'll make sure to pass this on to our team who will really appreciate it. Best wishes, Eilidh.
Fantastic service start to finish
Fantastic service start to finish. Great result for my bottle and smooth payment process of funds to my account. Will sell again!
11. maj 2026
Besvarelse fra Whisky Auctioneer
Hi Joe. Thank you so much for such a lovely review, we so appreciate hearing your feedback and sharing your experience.
Megan
Always provide a very friendly Service
Always provide a very friendly and helpful service..
11. maj 2026
Besvarelse fra Whisky Auctioneer
Thank you so much for your review. Its so appreciated to hear about your experience with us.
Megan
Besvarelse fra Whisky Auctioneer
Hi Lewis,
Thank you so much for your lovely feedback, ill be sure to pass this onto our team.
Megan
Bought a Hibiki 17 Phoenix through…
[Final Update: Whiskey Auctioneer went above and beyond to resolve the problem for their end. Very happy with customer service]
[Update: Whisky Auctioneer has since worked with me to reach a resolution. While we were unable to reach 100% agreement, they have agreed to take steps to address the situation. I am satisfied with the path forward given both parties made compromises. I appreciate them engaging further after escalation. The team I spoke with were polite and professional. We have a path forward but still needs to be executed. I will be more than happy to update this review again once the process is fully completed.]
Bought a Hibiki 17 Phoenix through Whisky Auctioneer and was very disappointed.
The bottle arrived with a noticeably low fill level that was not clearly represented in the listing photos. While they claim it was “visible,” in reality the angle of the images made it very difficult to accurately assess — I only realized how low it was once I had the bottle in hand.
I raised this with them, but they refused any resolution and relied on “sold as seen.” What’s frustrating is that even their own team initially said the fill level appeared consistent with other bottles, which shows how unclear the photos actually were.
At this price point, I would expect something as important as fill level to be clearly shown.
They claim to assess fill level of bottles in their policy but after beeing handed around to 6 different members of their team in email correspondance with different answers every single time, it became clear theri team had no idea. Would strongly advise against purchasing any bottles of significant value from them. They do not back their own quality metrics and the responses I received from customer service validates that. Use another auction house
5. april 2026
Uopfordret anmeldelse
Besvarelse fra Whisky Auctioneer
Hi Derrin,
Thank you for sharing your updated experience. We are glad to hear that you are happy with our investigation process and will do everything we can to resolve this as quickly and efficiently as possible.
Thanks,
Megan
I had to involve a lawyer in order to solve my problems with Whisky Auctioneer. Whisky collectors: be careful !!
WARNING! BEWARE !
Il mese scorso ho dovuto ricorrere all’avvocato. Interi ordini NON CONSEGNATI dopo aver pagato spese di spedizione e di assicurazione per centinaia di sterline. Altre singole bottiglie trattenute indebitamente in “storage” senza avere la minima spiegazione alle mie e-mail e quelle scritte dall’avvocato: nessun documento formale, nessun elenco delle bottiglie in “storage”, nessun documento di spedizione.
Ho subíto un attacco digitale con centinaia e centinaia di messaggi di pagamento (SENZA alcun MOTIVO).
Su suggerimento di associazione consumatori ho richiesto spiegazioni, ma non riesco ad avere rassicurazioni sulla gestione dei miei dati personali.
I suggest everybody to be extremely careful !!!!!!!!
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Whisky Auctioneer
Hi there,
Thank you for your review. We’re really sorry to hear about your experience and would like to resolve this as quickly as possible. We’ve attempted to contact you by phone and email over the past few days. Could you please let us know a convenient time to speak? Our dedicated Client Services team is available Monday to Saturday and can assist you in Italian.
Thanks, Megan
Great experience. And now I have some wonderful whiskey bottles!
From the initial registration until I received my whiskey bottles, it was easy and without surprise. The registration process was handled electronically and by a courtesy phone call. The bidding was easy enough to understand. The final pricing was clear, even with the tarriffs added on (I am based out of the US). When my bottles arrived a week or so after the auction, they were exactly as advertised. Very pleased overall.
4. februar 2026
Besvarelse fra Whisky Auctioneer
Hello,
Thank you so much for such lovely feedback. We truly value hearing about each and every experience so really appreciate you taking time out of your day to feedback on this. We hope you will join us for more auctions in the future!
Thanks, Megan L
Not great price expensive fees and very…
Not great price expensive fees and very slow payment nearly a month
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Whisky Auctioneer
Thank you for your review. We’ve reached out to you via Trustpilot to request a few more details so we can better understand your experience and look into this further. Once we hear back, one of our team will be happy to help.
Megan - Whisky Auctioneer
Quality auctioneers
Quality auctioneers, great selections, easy to use website and fantastic customer service
10. september 2025
Besvarelse fra Whisky Auctioneer
Thank you very much for your five-star review, Gavin. We’re really pleased to hear such positive feedback about your experience and it means a great deal to our team.
Megan - Whisky Auctioneer
As always a first class service
As always a first class service, easy to use web page.
Delivered on time. Kept informed of delivery
26. november 2025
Besvarelse fra Whisky Auctioneer
Thank you very much for your five-star review, David. We’re really pleased to hear you’ve had such a positive experience and that everything ran smoothly from start to finish.
Megan - Whisky Auctioneer
Besvarelse fra Whisky Auctioneer
Hi Eric. Thanks for the review - we're happy to hear you've had such a good experience with us.
Megan - Whisky Auctioneer
Quick
Quick, convenient and kind.
I can find bottles I want to get easily.
I've been using several whisky auction sites but Auctioneer is the best so far.
I get mine 2 days safely after payment from overseas.
14. februar 2025
Besvarelse fra Whisky Auctioneer
Thank you very much for your five-star review. We’re delighted to hear how positive your experience has been and that you’ve enjoyed bidding with us.
Megan - Whisky Auctioneer
Super item
Super item, well packaged and promptly dispatched; good website great people to deal with; what's not to like? A**!
15. september 2025
Besvarelse fra Whisky Auctioneer
Thanks Steven - what a great review. Hope to have you back bidding on another auction soon!
Megan - Whisky Auctioneer
Besvarelse fra Whisky Auctioneer
Thanks for the positive review - much appreciated!
Megan - Whisky Auctioneer
Shipping prices have gotten stupidly…
Shipping prices have gotten stupidly expensive. Communication is atrocious. Multiple requests to ship bottles and there is not invoice or record of what is shipped and what isn’t.
27. november 2025
Besvarelse fra Whisky Auctioneer
Thank you for your review. I’m sorry for the frustration caused by delays and unclear communication. This isn’t the experience we want customers to have. Your comments have been shared with our management team so the handling of this can be reviewed. If you’d like us to clarify the current position or help with anything further, our Client Service Team will be happy to assist.
Megan - Whisky Auctioneer
Besvarelse fra Whisky Auctioneer
Thank you very much for your five-star review. Great to hear you’ve enjoyed taking part in the auctions and found some bottles you’re excited about.
Megan - Whisky Auctioneer
A pitty. Too much costs.
A pitty. A fee bottels for less than £100, Total cost at the end more £ 160. More than 60 % costs.
5. november 2025
Besvarelse fra Whisky Auctioneer
Thank you for your review, Henny. For a bottle of around £100, the total cost for buyer commission and standard shipping alone would not usually reach £160, so please do get in touch if you believe something has been calculated incorrectly and we can look into it for you. If the bottle was a UK lot being shipped to the EU, or an EU lot being shipped outside of the EU, additional delivery costs would apply, and these are noted in several places across our website. Customs charges may also be added by the courier, and these are not set or determinable by us, which is why we advise customers to check any applicable charges before bidding. If you’d like us to review a specific order, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
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