So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... Se mere
Virksomheden har svaret
Overall I am disappointed with the product. It is unreasonably noisy, the actual bike feel is also far from great, the pedals have gaps in resistance on top/bottom when really loaded. It is impossible... Se mere
Virksomheden har svaret
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wattbike
Skrevet af virksomheden
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Kontaktoplysninger
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Storbritannien
- info@wattbike.com
- wattbike.com
4,5
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic product and service
I had the best customer service back and forth with a man named Matt that I’ve ever had. The in-person service on the bike itself was genuinely fun and I had several aspects of the bike explained to me that I hadn’t previously understood.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Felix,
We're so glad you had such a positive experience with our team and found the in-person service genuinely fun and informative. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Great response and personal attention
I’ve had so many issues - initially my Wattbike wouldn’t connect to any devices via Bluetooth - this eventually got resolved. I’m now in a situation - I’m unable to log into the Wattbike app to follow my program. When Wattbike works it is great-the issue is poor support and lots of technical issues. I’ve sent in numerous tickets and tried to call direct - I’m getting nowhere. Very frustrated indeed .
Quick update - after a phone call from Wattbike - all now resolved. I was impressed by the overall response and the personal attention paid. As per my original review - when the bike and the app are in perfect harmony - it is a wonderful piece of kit.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi James,
Thank you for taking the time to leave your feedback, and I’m really sorry to read how frustrated you’ve been with your experience.
Having reviewed your previous support history, the initial Bluetooth issue earlier this year was resolved with a firmware update to the bike. As Wattbike is a highly technical connected product, firmware updates are periodically released to improve compatibility with newer phones, tablets, operating systems and third-party platforms, as well as to improve overall performance and stability over time.
With regards to the login issue you experienced over the weekend, this was unfortunately caused by a small app bug which prevented a limited number of users from logging into the Wattbike Hub app. This issue was identified by our app developers on Monday morning once our offices reopened following the weekend, and a fix was implemented by Monday evening.
I can see that we also spoke with you directly by phone regarding both issues to help get you back up and running as quickly as possible.
While technology-based products can occasionally experience issues, particularly as platforms and devices continue to evolve, we do continuously update and improve both the bikes and the app to ensure they keep pace with modern technology and provide the best possible user experience.
I do however appreciate that this does not make the disruption any less frustrating when you are simply trying to complete your training, and I’m sorry for the inconvenience caused.
Kind regards,
Charlotte
great kit and the only time i have…
great kit and the only time i have needed tech support they were quick and accurate
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Tom,
We are so pleased you had a great experience with our kit and support team!
Happy Cycling!
Team Wattbike
Long wait to get booked in
Long wait to get booked in for a service, but when here, Edward was fantastic!
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Conor,
Thank you so much for your feedback. We're really sorry that there was a long wait for your service, but pleased to hear that you were happy with it once it was carried out.
Happy Cycling!
Team Wattbike
Fast, efficient & friendly service
Fast and efficient service, super friendly and knowledgable engineer about bikes &music!
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Matthew,
We're so glad you had a positive experience with our engineer! Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
I love my wattbike had it just over 4…
I love my wattbike had it just over 4 years and it i very regular use. The only reason ive given it 4 stars instead of 5 is due to the common faults the bike has. For the cost of the bike you would expect better qualify bolts as they are to soft and better qualify power button which dispite me never touching still fell out. Apart from that I love my bike life wouldn't be the same with out it
15. april 2026
Besvarelse fra Wattbike
Hi Joanne,
We appreciate you sharing your experience with your Wattbike. It's great to hear you've been using it regularly for four years. We're sorry to hear about the issues you've encountered with the bolts and power button. We are constantly working to improve the quality of our components.
Happy Cycling!
Team Wattbike
Excellent service by Edward
Excellent service by Edward. Bike is now running like new
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi BW,
We are so glad to hear your bike is running like new. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Took some prompting to send over Easter…
Took some prompting to send over Easter holidays with some infuriating responses to chasers from a chatbot which was hugely unhelpful.
Instructions on how to install would also have been helpful.
15. april 2026
Excellent service.
Excellent service.
Prompt polite and courteous, excellent knowledge and helpful,really pleased with the service conducted.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Nicola,
We are so glad to hear you were pleased with the service. Your kind words about our team are greatly appreciated!
Happy Cycling!
Team Wattbike
Amazing bike
Amazing bike
A little disappointed that to access the training plan via the app, it is an additional monthly cost
8. april 2026
Besvarelse fra Wattbike
Hi Morag
Hub+ is a subscription / paid version of the Wattbike Hub app which unlocks premium features and workouts. But there are 100's of workouts including plans which are all free to access (no subscription required). Only 2 of the training plans are subscription only. If you need further support on this, please reach out to our team at info@wattbike.com. Happy cycling!
Team Wattbike
The product is great, installation team useless.
The product is great. Ordering was pretty simple. Matt from Customer service rescued the customer relationship. There are e-mail exchanges covering the issues. The bottom line is that Wattbike were badly let down by the the installation team. If they had been even barely competent I would have given five stars.
13. april 2026
Besvarelse fra Wattbike
Hi Steve,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re enjoying the product itself and that Matt was able to help turn the experience around for you. I’ll be sure to pass your comments on to him.
That said, I’m very sorry that the installation experience let things down. We completely appreciate how important first impressions are, particularly with a premium product, and it’s disappointing to hear that the installation team did not deliver the level of service you expected.
Your feedback has been noted internally, and we will be sharing this with the installation provider to help improve the experience for future customers.
Thank you again for your honest feedback and for recognising the efforts of the customer service team despite the issues encountered.
Kind regards,
Team Wattbike
Atom v2 serviced by Edward
Had my Atom v2 serviced by Edward. Quick, efficient and courteous. He answered all my questions and got the job done without any fuss. Well worth the money to keep the bike in good condition.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi David,
We're happy to hear that the service experience was quick, efficient, and courteous. We appreciate you highlighting the value of maintaining your bike's condition. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Great customer service
I’ve had my 2nd Gen Wattbike Atom since 2020, and honestly, the customer service I just received was next level.
I’d lost my original power supply and bought a new one, but the bike still wouldn't work. I reached out to their team, and they were so incredibly patient and responsive throughout the whole process.
They looped in their technicians multiple times and even sent me another power supply just to be sure.
Eventually, they figured out the actual power port on the bike was the issue. Instead of leaving me stranded, they quickly sent out the DIY parts I needed to fix it myself.
My Atom is finally back up and running! Huge shoutout to the team for sticking with me and getting me back on the saddle—this is exactly why you buy from a premium brand.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Ning,
We're happy to hear that our team was able to provide exceptional support and get your Atom back up and running. We appreciate you highlighting our team's patience and responsiveness. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Home Service
Home Service: Wattbike Atom NG - Excellent service received. All worn parts were replaced, even down to the handlebar tape which was starting to look tatty after 4 years of regular use. Also some good adviced received on things to check and adjustments to make.
30. marts 2026
Besvarelse fra Wattbike
Hi Peter,
We're happy to hear that you received excellent service! It's great to know the worn parts replacement and helpful advice met your expectations. Thank you for your positive feedback and for taking the time to share your experience.
Happy Cycling!
Team Wattbike
Cannot fault the customer service team…
Cannot fault the customer service team at Wattbike. Amazing customer service , speedy delivery.
13. marts 2026
Besvarelse fra Wattbike
Hi Craig,
We're happy to hear that our customer service team met your expectations with speedy delivery. We appreciate you taking the time to leave your feedback!
Happy Cycling!
Team Wattbike
A brilliant machine
9. marts 2026
Besvarelse fra Wattbike
Hi Pierre,
Thank you for your positive review!
Happy Cycling,
Team Wattbike
Ed was excellent
Ed was excellent , a personable polite guy and very swift with his work and help. He helped me adjust the seat position and hopefully that will help reduce some of the pressure issues on the hip. Thank you.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Brian,
We're happy to hear that your experience was excellent and that our team member was helpful and efficient. We appreciate you mentioning the seat adjustment and hope it alleviates your hip pressure. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
1st gen Atom service
Had my 1st gen Atom serviced by Edward. Booked the service online and took a couple of days to be contacted to arrange date of servicing. Availability meant it would take 6 weeks, so just to be aware. Edward was great, on time, communicated well ahead with ETA etc and was able to get my Atom (which was way overdue a service) running like a new bike. Would definitely recommend
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Tom,
We're happy to hear that the service experience was great. We appreciate your comments regarding the booking process and service timeline. We're glad your Atom is running smoothly now, and we value your recommendation.
Happy Cycling!
Team Wattbike
Excellent service from the field…
Excellent service from the field engineer
Terrible customer service use of AI - completely ineffective
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Andrew,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you were happy with the service provided by our field engineer, and we’ll make sure your comments are shared with them.
We have also reviewed your ticket history and can see there was a delay from our service team in providing a booking date, and we’re sorry for the frustration this caused.
In relation to your comments on our use of AI, this is used to provide quick initial responses so customers know their query has been received and is being handled. It also helps us gather any relevant details upfront so our agents can progress requests more efficiently.
We appreciate your feedback, as it helps us improve both our processes and the overall customer experience.
Kind Regards,
Team Wattbike
Watt Bike Service
I have no complaint's with regards the service of my watt bike.
However I think £198.00 for 30 minute service is excessive.
31. marts 2026
Besvarelse fra Wattbike
Hi Ian,
Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service provided on your Wattbike.
We do however appreciate your comments regarding the cost of the service. While the engineer may only be on site for around 30 minutes for a standard service, the charge also covers a number of additional factors including the engineer’s travel time, specialist training and technical expertise, as well as the manufacture and supply of genuine Wattbike parts and components where required.
Our engineers are specifically trained on Wattbike products, and their knowledge and experience mean they are often able to complete servicing efficiently whilst still carrying out the full required checks and maintenance to the bike.
We do understand that servicing costs are an important consideration, and we appreciate your honest feedback.
Many Thanks,
Team Wattbike
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.