So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... Se mere
Virksomheden har svaret
Overall I am disappointed with the product. It is unreasonably noisy, the actual bike feel is also far from great, the pedals have gaps in resistance on top/bottom when really loaded. It is impossible... Se mere
Virksomheden har svaret
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wattbike
Skrevet af virksomheden
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Kontaktoplysninger
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Storbritannien
- info@wattbike.com
- wattbike.com
4,5
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Outstanding service and communication
Outstanding service and communication. Official Wattbike Service agents GRS are highly recommmended, especially their engineer Jamie who has serviced my bike three times and has been consistently excellent.
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi William
We're so happy to hear about your excellent experience with our service and communication. We appreciate your kind words and positive feedback!
Happy Cycling!
Team Wattbike
Besvarelse fra Wattbike
Hi Ryan,
We're glad you enjoyed your experience.
Happy Cycling!
Team Wattbike
I had my wattbike pro serviced today by…
I had my wattbike pro serviced today by Edward. He did a fantastic job. The wattbike is now purring. 5* service
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Tom,
We are so glad to hear your wattbike is purring! We appreciate your kind words.
Happy Cycling!
Team Wattbike
Besvarelse fra Wattbike
Hi Adam,
We're glad you enjoy our bike! We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
The product itself is fine
The product itself is fine, feels solid with just a couple of details that could be a bit more classy. It doesn't come with a screen, so you will need a tablet (with Bluetooth) to use it. Fairly easy to link to the Wattbike app, which gives a good range of free training plans.
The biggest negative was the delivery process, to the point where if Wattbike are still using BJS Home Delivery, I would avoid it.
23. marts 2026
Besvarelse fra Wattbike
Hi Dean,
Thank you so much for your detailed feedback regarding the product's quality and the app's functionality. We are truly sorry to hear about your delivery experience, and will be feeding this back to our courier partner to improve this in the future.
Happy Cycling!
Team Wattbike
Besvarelse fra Wattbike
Hi Simon,
We are so glad you enjoyed your experience. We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
Edward serviced my Watt Bike Atom and…
Edward serviced my Watt Bike Atom and was courteous, knowledgeable and very efficient. Brilliant!
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Wattbiker!
We're so happy to hear about your positive experience with our service. Thank you for your kind words, we'll pass them on to Edward!
Happy Cycling!
Team Wattbike
Great service my Wattbike rides like new
Great service my Wattbike rides like new
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Sarah
We're glad your Wattbike feels new! Thanks for sharing.
Happy Cycling!
Team Wattbike
Booked service for Wattbike Atom
Booked service for Wattbike Atom
Good response time within a few days and mechanic contacted me directly to arrange mutually convenient day which was within a few days
He arrived as planned and carried out service explaining need for certain replacement parts etc all within the cost of the service
Very satisfied with service received and confident bike is in good working condition
5. maj 2026
Besvarelse fra Wattbike
Hi Ian
We're so glad to hear you had such a positive experience with our service for your Wattbike Atom! We appreciate your kind words about our mechanic and the efficient process. We're happy your bike is in excellent working order.
Happy Cycling!
Team Wattbike
Wattbike Atom repair
My Atom had developed a problem with the flywheel sensor. Ed quickly identified the problem and the bike is back up and running.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Gerard
We're glad we could quickly resolve the issue and get your bike running again. Thank you for sharing your experience.
Happy Cycling!
Team Wattbike
Booked a service with Wattbike
Booked a service with Wattbike! In my opinion this is the only thing that lets Wattbike down, the booking an appointment, it’s emails back and fourth over many weeks to get to a suitable date! Took me 2 months.
That being said. Edward gave my Atom next Gen a full service, it runs like its brand new now perfect… Thanks Edward your a Credit to Wattbike will see you in few years Thanks Again
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Stephen
We are truly sorry to hear about the difficulties you experienced scheduling your service, and we appreciate you bringing this to our attention. Your service area is currently experiencing some delays but Edward will offer his earliest available appointment. We are delighted, however, that the service provided by him made your Atom feel brand new. We value your feedback .
Happy Cycling!
Team Wattbike
Recently purchased a Wattbike Atom…
Recently purchased a Wattbike Atom indoor trainer. Unfortunately, there was a problem with a flywheel sensor that prevented changing the resistance level while cycling. After some basic troubleshooting failed, the service/customer support team at Wattbike were able to identify the problem and rectify the situation. The team was outstanding with communication and working to fix the problem. I am now very happy with the Wattbike Atom and very appreciative for the excellent customer support that Wattbike provides.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi David
We are so pleased to hear that our team was able to resolve the issue with your Wattbike. It is wonderful to know that our communication and support helped rectify the situation, allowing you to fully enjoy your trainer. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Spoke to people at wattbike who were…Good service
Spoke to people at wattbike who were very helpful with the issue with my bike.
Bike collected and delivered when they said it would
29. april 2026
Besvarelse fra Wattbike
Hi!
We're delighted to hear our team provided helpful assistance and that your bike's collection and delivery were seamless. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Besvarelse fra Wattbike
Hi Stephen
Glad you're happy with the service provided.
Happy Cycling!
Team Wattbike
Very good trainer and getting lots of…
Very good trainer and getting lots of use from it. There is an issue with the remote for the fan but bike is brilliant.
23. april 2026
Besvarelse fra Wattbike
Hi Diane
We're so happy you're enjoying the bike! We appreciate you letting us know about the fan remote issue.
Happy Cycling!
Team Wattbike
Edward Serviced my Atom
Edward came to service my Wattbike Atom.
He was on time and explained everything he was doing.
Everything appears to be in order.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Paul,
We're so glad to hear your service experience was positive and everything is in order. We appreciate your feedback!
Happy Cycling!
Team Wattbike
1st generation atom home repair.
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connectors and now it works great - saved me forking out £2500 for a new one.
Great customer service from Wattbike.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Rob,
We're so glad to hear we could resolve the resistance issue with your Atom and save you from needing a new one. Thank you for sharing your positive experience with our service!
Happy Cycling!
Team Wattbike
Product quality great, customer service quite unresponsive.
I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I managed to order. I couldn't believe a firm selling a premium product were not jumping on every sales lead with anything other than urgency.
Ive now had the bike a couple of weeks, and all working fine. I don't have much to compare it against- never cycled using an indoor trainer before, but the kit seems top notch, using it loads.
22. april 2026
Besvarelse fra Wattbike
Hi Shaun,
Thank you for taking the time to leave your review and for your honest feedback.
Firstly, I’m really pleased to hear that you’re enjoying the bike and finding the product quality to be top notch. It’s great to hear you’re already getting lots of use out of it and settling into indoor training well.
That said, I’m very sorry for the frustration caused during the ordering process and for the delays in communication you experienced. You are absolutely right that customers considering a premium product should receive timely and responsive support, and I completely appreciate why the experience left you feeling disappointed initially.
I am glad however that we were ultimately able to get things resolved for you and honour the order. Your feedback regarding responsiveness has been noted internally, as we are continually reviewing how we can improve both response times and the overall customer experience.
Thank you again for your balanced and constructive feedback, and we hope you continue enjoying your training on the bike.
Kind regards,
Team Wattbike
Wattbike hub +
I was having difficulty purchasing wattbike hub +. I emailed the customer service team explaining my problem and received an instant response. After a small exchange of 2 emails, Louise, one of the Customer Service Team Leaders had resolved my issue completely. Very happy with the service provided. Thanks alot
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wattbike
Hi Jake,
We are so glad to hear we could resolve your issue with purchasing Wattbike Hub +. Your positive feedback means a lot to us. Thank you for sharing your experience!
Happy Cycling!
Team Wattbike
The Engineer was prompt
The Engineer was prompt, called to provide updates of arrival time etc. and did everything asked of him, however since the service. I’ve had several drop out issues, loss of connection, difficulty peddling and a few other minor irritations.
21. april 2026
Besvarelse fra Wattbike
Hi Mark,
We appreciate your feedback. We are concerned to hear about the issues you've experienced since the service. We are committed to resolving these connection problems for you, and someone from our customer service team will be in touch in due course.
Happy Cycling!
Team Wattbike
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.