Excellent service from start to finish. The team were professional, responsive and very easy to deal with. Dean and his team are clear experts and helped us work through the fire safety require... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have queried our bill due to its huge increase and despite both phoning and emailing we have been simply ignored. Of course this is poor practice and illegal. Walker Fire if you read this, get you... Se mere
Virksomheden har svaret
Since Walker Fire took over Westmorland the service has has been much worse (with everything having to go through a central office) and the charges are now much higher. We recently needed to replace... Se mere
Virksomheden har svaret
Poor workmanship, Walker fire charged us over £3000.00 for a repair and we had to call out another company to re-do their work, they left our workshop with no lighting at all because of what they ha... Se mere
Virksomheden har svaret
2,5
Under middel
28 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor contact/management
One of our tenants phoned to log an alarm. An engineer was sent out (without any contact or authority from anyone authorised)
The engineer silenced the alarm and left however the alarm sounded again and had to be correctly silenced by another tenant.
No-one from this company contacted myself to inform me of this alarm. First I knew a bill for £370 was sent to me!
After speaking with Emma Jackson who managed to investigate and resolve the action, I have amended my initial review. We received a bit of a refund.
12. november 2024
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Good afternoon
Further to our most recent conversation and correspondence, I am so pleased we have been able to sort this invoicing error for you. As discussed we would very much appreciate for you to revise your review. Should you need any further assistance please contact me directly.
Many thanks
Emma
Customer Care Team
Shockingly bad on multiple counts!
Without a shadow of doubt Walker Fire has to be one of the worst companies we have ever dealt with. It is very hard to give them even 1 star. They took over Keyways, our home alarm company, and have since driven away most of their loyal customers. They seem incapable of invoicing correctly, responding to alarm maintenance issues, and if ever there was an oxymoron it would have to be for ‘Walker Fire customer service’. Shockingly bad, they’ve taken over what was a great local company and relegated it to standards below even the likes of water companies and the large utilities providers.
7. november 2024
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for sharing your feedback, and I’m truly sorry to hear about your dissatisfaction with our services. We understand how disruptive invoicing errors and delayed responses to maintenance requests can be, and your experience falls far short of the high standards we aim to maintain.
Our goal in integrating Keyways into the Walker Fire family was to offer enhanced support and resources, and we regret that these changes have impacted your experience negatively. We recognize that consistency and local service are highly valued, and I’ve shared your comments with our team as part of an ongoing commitment to improve service for all our customers.
If there’s anything specific we can do to address your concerns or provide assistance during this transition, please feel free to reach out to us directly. We’d welcome the opportunity to make things right and regain your confidence in Walker Fire.
Thank you again for your honest feedback.
Best regards,
Emma
Customer Care Team
Poor Service - High Costs
Since Walker Fire took over Westmorland the service has has been much worse (with everything having to go through a central office) and the charges are now much higher. We recently needed to replace the board in a fire alarm control panel. Walker quoted £677+VAT. We got a quote from another local company, who are known for being a bit expensive, and they were £511. That's a difference of £166 or 32% !! We will be cancelling our contract with Walker.
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for your feedback and for bringing these concerns to our attention. We’re sorry to hear you’ve been disappointed with our service and pricing, as we strive to provide high-quality, competitively priced support.
Since Walker Fire’s acquisition of Westmorland, we’ve implemented additional support measures and a centralized service model to ensure consistency and efficiency. In response to pricing concerns, we offer a Price Protection Scheme, which can fix maintenance prices for up to three years and provide more competitive quotes for new services—helping to keep costs manageable over time.
We understand cost is an important factor, and we’d be happy to review your account to see if we can provide a pricing structure that better meets your needs. Please don’t hesitate to reach out to us directly to discuss this further.
Thank you again for sharing your thoughts. We’re committed to continuous improvement and appreciate the opportunity to make things right.
Best regards,
Emma
Customer Care Team
Not even worth one star absolutely…
Not even worth one star absolutely shocking! Do not even waste your time using this service all they are about is money!
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for sharing your feedback. We’re sorry to hear about your disappointment and understand that billing and service expectations are important to our customers. We’re committed to delivering high-quality service and ensuring transparency in all our interactions, including billing.
If there has been any misunderstanding or if there’s anything specific we can address, please reach out to us directly. We would be more than happy to review your account details with you and resolve any outstanding concerns.
Thank you for giving us the opportunity to improve.
Best regards,
Emma
Customer Care Team
Took over Westmorland Security who were…
Took over Westmorland Security who were really good. Expensive, take advantage and exorbitant charges - clearly don't want domestic customers. Orisec Alarm they quote for update is way more expensive than Orisec systems from others. Avoid!
17. april 2024
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for taking the time to share your feedback. We’re sorry to hear about your dissatisfaction with our pricing and services.
Since Walker Fire took over, we’ve focused on enhancing support and service professionalism, ensuring that our team is equipped to meet the highest standards. To offer added value, we provide a special Price Protection Scheme that can lock in maintenance costs for up to three years and offer more competitive quotes for new services, helping customers manage their expenses over time.
We recognize that cost is a key factor, and we’re committed to transparency and fair pricing. If you’d be open to discussing your concerns further, please reach out to us directly—we’d be happy to review your account and explore any available options to better align with your expectations.
Thank you again for your feedback, and we hope to have an opportunity to improve your experience with us.
Best regards,
Emma
Customer Care Team
Took over Westmorland Alarms in 2020
Took over Westmorland Alarms in 2020, who I have a valid existing contract with, to maintain my house alarm system.
Despite the contract being signed a couple of months AFTER the takeover, Walker Fire are refusing to honour the contract and want to charge me 100% more to service my alarm system. Appalling company. Avoid avoid avoid.
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for sharing your feedback with us. We apologize if there’s been any confusion regarding your existing contract with Westmorland Alarms.
We strive to provide transparent and fair service, and we would be more than happy to review any existing contract terms with you to ensure we’re honoring any prior agreements. Additionally, we have several price-saving deals available, and we’d be glad to discuss options to provide the best value for maintaining your alarm system.
Please reach out to us directly, and we’ll work to resolve this to your satisfaction. Thank you for giving us the opportunity to improve your experience.
Best regards,
Emma
Customer Care Team
Overcharging for fire extinguisher servicing by Walker Fire
Our fire extinguishers were serviced by Walker Fire in Feb 2024. We have 2 CO2 extinguishers 2kg, and 5 foam 6 lit, all made by Moyne Roberts, who own Walker Fire. We were charged £834.91 (all figures include VAT). These extinguishers can be purchased brand new for £374 from Zoro UK. So we were overcharged £460 by Walker Fire.
19. februar 2024
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for your feedback. We’re sorry to hear you’re concerned about the charges for your recent fire extinguisher servicing.
It’s important to note that our service charges cover not only the extinguishers themselves but also our comprehensive maintenance, which includes inspection, testing, and certification to ensure compliance with safety regulations. Additionally, the cost factors in our engineers’ expertise and travel, as well as any necessary replacement parts.
We value your business and would be happy to review your account to see if any adjustments can be made to better meet your expectations. If you’d like to discuss this further, please don’t hesitate to reach out directly—we’re committed to finding a solution that works for you.
Thank you again for bringing this to our attention, and we hope to have the opportunity to improve your experience.
Best regards,
Emma
Customer Care Team
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