Excellent service from start to finish. The team were professional, responsive and very easy to deal with. Dean and his team are clear experts and helped us work through the fire safety require... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have queried our bill due to its huge increase and despite both phoning and emailing we have been simply ignored. Of course this is poor practice and illegal. Walker Fire if you read this, get you... Se mere
Virksomheden har svaret
Since Walker Fire took over Westmorland the service has has been much worse (with everything having to go through a central office) and the charges are now much higher. We recently needed to replace... Se mere
Virksomheden har svaret
Poor workmanship, Walker fire charged us over £3000.00 for a repair and we had to call out another company to re-do their work, they left our workshop with no lighting at all because of what they ha... Se mere
Virksomheden har svaret
2,5
Under middel
28 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service from start to finish.
Excellent service from start to finish.
The team were professional, responsive and very easy to deal with. Dean and his team are clear experts and helped us work through the fire safety requirements in a practical and organised way.
Communication was clear throughout, and they were proactive in helping coordinate the next steps, including access arrangements, planning and making sure everything was handled properly.
It is refreshing to work with a company that is reliable, knowledgeable and genuinely helpful. I would highly recommend them to anyone needing fire safety services.
1. april 2026
Uopfordret anmeldelse
Expanding company that in time resolved all issues!!
Walker Fire have recently acquired a number of smaller local companies, and as a result have had issues in delivering a level of service that I am sure they strive to.
After the initial installation of a Fire Alarm System, it took a number of visits to finally deliver a system that was to the required specification.
I must commend the company for recruiting additional staff to help resolve disputes, and especially to Sarah Marrow who took the time to look in to the issues and provided a prompt resolution..
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Walkerfire
We really appreciate your feedback and your comments about Sarah Marrow. I’m pleased to hear she was able to assist and help bring everything to a good resolution for you.
Your feedback means a great deal to us and we’re always working to ensure our customers receive the best possible service. Thank you again for choosing Walker Fire.
Key from a photo..Geoff Hill on i think it was the trade…
Geoff Hill on i think it was the trade counter where they make the keys went above n beyond to make sure i got a replacement key from just a photo for mymissing patio key,trying 3 times and posting out,really nice obliging guy as well.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Walkerfire
We’re really pleased to hear that Geoff was able to help you get a replacement key sorted from just a photo. It’s great to know he went the extra mile to make sure you had a working key and kept trying until it was right.
We’ll be sure to pass your kind comments on to Geoff – he’ll really appreciate the feedback.
Thanks again for your support!
ALARM company misbehaviour.
I am sorry that I cannot give MINUS STARS to this company.
I have never used this company from over 2 years ago, after they took over a local alarm company and presented tanked up tarriffs to me for annual check of my alarm. I have had 2 successive annual reminders for alarm “service”, but have declined.
Today, I had an email scheduling an appointment, which they want me to confirm. “If the appointment date is not convenient, please get in touch ASAP with our planning department plan..com or 01772 693766. Our helpful team will be able to find and confirm a more suitable appointment date. If the appoitment is not confirmed, we will still attend as scheduled in line with our accreditation.”
I am astounded by their sheer audacity! They are telling me I WILL have a service, whether or not I choose to. They will simply present themselves at my doorway, whether I like it or not.
Is this a scam, or behaviour of a desperate company? I have emailed and advised them to cease all contact and to wipe my personal data from their system.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Walkerfire
We’re sorry to see this review, particularly as it was left before we had the opportunity to respond to your email. We always aim to resolve any concerns quickly and professionally.
As a company responsible for maintaining life safety systems, we take servicing obligations very seriously. To ensure critical systems are not inadvertently missed, we have introduced an automated scheduling system. This is designed to support compliance and customer safety; however, all appointments can be amended, rescheduled, or cancelled at any time by contacting our team.
To clarify, we do not attend sites where service has been clearly declined or where a customer has requested no further contact. From your comments, it appears there may have been a breakdown in communication, which we would have been happy to resolve promptly had we been contacted prior to this review.
We appreciate you bringing this to our attention and will use your feedback to continue improving our processes.
AVOID Walker Fire at all costs
I wish I had read these reviews before booking my annual alarm and extinguisher servicing with Walker Fire.
The first year, two engineers were booked to do the servicing on separate days. Fine.
This year, I booked in for servicing and was informed that ‘the engineer’ would visit the property on the afternoon of 4/2. I didn’t query this, as it seemed entirely plausible to me that one person could perform both tests. (I am now wondering if Walker Fire’s engineers are deliberately not trained to carry out both as a ploy to charge their clients more money).
I authorised access to the property through a key code on the afternoon specified but was surprised to receive two separate invoices with two separate attendance fees.
I rang immediately to query this and the last three weeks have been an awful back and forth in which I have been, frankly, treated with contempt. It turns out they sent two engineers on two separate days - on a day that was not agreed (or even mentioned) and certainly NOT authorised.
I anticipated an apology and that the second attendance fee would be waived… but sadly not.
Walker Fire insist that I must pay 2 x extortionate attendance fees, even though I have a confirmation email from them specifying in writing that one engineer (‘the engineer’) would attend on one afternoon - the 4/2.
At this stage, it’s not the money, but the principal.
I really wouldn’t use this company again. They are inept and immoral.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused.
Having reviewed this, we can see there was a lack of clear communication around how the services would be scheduled, which led to understandable confusion. This was an oversight on our part, and not the level of service we aim to provide.
We have now addressed this directly and taken steps to resolve the matter.
Thank you for bringing this to our attention.
We have queried our bill due to its huge increase.
We have queried our bill due to its huge increase and despite both phoning and emailing we have been simply ignored. Of course this is poor practice and illegal. Walker Fire if you read this, get you act together.
Date of experience is ongoing.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
We are very sorry to read your review, as it certainly does not reflect the standards we aim to deliver at Walker Fire.
We take billing queries extremely seriously and have a dedicated Customer Experience team, along with a comprehensive CRM system, specifically to ensure that all customer communications are logged, tracked and responded to appropriately. It is never our intention to ignore a customer, and we would not knowingly do so.
As we cannot access account details via a public review, please contact us directly with your company name and invoice reference so we can investigate urgently and ensure this is resolved promptly. Email ejackson@walkerfire.com
We are committed to resolving this matter and providing clarity.
Terrible Service!
I’ve been chasing a quote from Zach for weeks now, and after finally speaking with him on the phone, I’ve been ignored ever since. Every time I call, I’m told he’s busy with some excuse. It would have been so much easier if he had just sent a quick email to say they couldn’t help, but instead, I’ve been left waiting with no response. This isn’t just one bad experience—it’s the tipping point after multiple issues.
Terrible service overall. Extremely disappointing.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for taking the time to raise this — I’m sorry for the frustration caused by the delay in communication. We have contacted you to request more information and have not heard back. If you can contact me directly at ejackson@walkerfire.com
If I could rate this -5 stars
If I could rate this -5 stars, I would.
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
We note that one of this customer’s previous reviews has already been removed. We would really like to look into the issue; however, despite numerous attempts, no further information has been provided.
Run away like wild fire from Walker Fire
Best part of 400 quid to replace a sounder (which they didn't have in stock) with call out charge of £115. Twice! As they didn't have the sounder in stock. Did I mention an alarm company having no sounder in stock? Or the £115 call out charge? Twice! My mum's winter fuel allowance wiped out thanks to these purveyors of daylight robbery. May this serve as an alarm to the real burglars here. Will be replacing the whole system for a wireless device-enabled alarm from my own installer for a little over twice the amount of this 'repair' A shameless disgraceful company. Won't be getting a penny more out of my 87 year old mum. Bring back Westmoreland whom she used to get 1st class service from.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for your message. Unfortunately, you haven’t provided any further information as requested for us to look into this properly.
Please contact me directly at ejackson@walkerfire.com so I can review the visits, the charges applied, and the work carried out. I’m more than happy to investigate this fully, but I do need the relevant details in order to assist.
How is this company still in business?!?!
How is this company still in business? Just like alot of the past reviews, I was a 12year+ customer of Detector Alarms who I've now gathered were taken over by Walker very recently. Took me 4 calls to get my annual alarm service booked in. That said the guy doing the service was very good. Its the backend office staff that are the problem. I got an invoice from Walker for close to DOUBLE what was agreed over the phone as soon as the service was completed. I have tried to contact someone at Walker to discuss the invoice and actually understand what sort of contract I have with them. 4-5 calls made to them, everytime I'm fobbed off with "someone will call me back" and guess what - no call back. I hope someone from Walker is reading this as I'm not going to pay the invoice until you contact me back. I am now taking legal advise on how to handle this. Let this review be a warning to any residential customer (either existing or new).
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for taking the time to share your feedback. I’m very sorry for the delay in communication and for the frustration this caused. I’ve since spoken with you directly and was pleased we were able to go through everything together and reach a positive outcome.
Thank you for your review
We truly value your long-standing custom and appreciate you taking the time to discuss matters with me personally. I hope your experience following our conversation reflects the level of service we always aim to provide, and we’d be grateful if you could consider updating your review to reflect this.
Many thanks
Emma
Customer Care Team
Walker Fire
Most of the staff have no experience …
Most of the staff have no experience of the job they are supposed to be doing,very worrying indeed,
for your own safety I highly recommend do not use this company
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for taking the time to provide your feedback. We take all comments seriously and aim to ensure that every member of our team is properly trained and competent in their roles.
We are concerned to hear of your experience and would like the opportunity to understand the situation in more detail so we can address it appropriately. Could you please provide more specifics regarding the service you received, including the date, location, and any staff involved?
We are committed to maintaining high safety and service standards and would appreciate the chance to resolve any issues you encountered.
Walker Fire is an appalling company…
Walker Fire is an appalling company that never delivers the any service to their customers. They bought Tod Security which was a good company and have completely ruined it. We have just cancelled our contract with Walker Fire as they never fulfilled the contract and were quoting crazily high prices to fix our electric gate which had broken because they had used the wrong parts when they installed it.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
We’re sorry to hear you feel this way and thank you for sharing your feedback. To clarify, the original gate installation was carried out by TOD Security, prior to the company becoming part of Walker Fire. At that time, a number of options were discussed and the more cost-effective specification was chosen and signed off as acceptable.
As with any system, different specifications can affect long-term reliability. When issues arose, our team provided quotations that reflected the works required in line with industry standards, and we made several efforts to support you in finding a solution.
We understand your frustration and are sorry this has impacted your experience. While this installation pre-dated Walker Fire’s involvement, we always aim to assist customers as best we can and will continue to use feedback like this to improve.
Kind regards,
Walker Fire
Complaints Resolved
I experienced many problems (too many to list) since Walker Fire acquired Tod Security. This was disappointing and caused great anxiety. However, having complained in writing, I received attentive service from staff named Chelsea and then Emma Jackson in the Customer Services Dept. Thanks to Chelsea and Emma for resolving my complaints.
6. september 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for your review Ian. We’re sorry to hear about the difficulties you experienced after the acquisition. We know that many of the challenges stemmed from historic practices prior to Walker Fire taking on full responsibility, and we appreciate how frustrating that has been for customers.
Now that all services are solely managed by Walker Fire, with our own systems, processes, and teams in place, we do not anticipate further issues. The transition itself was not the problem – the focus has been on moving away from legacy ways of working and bringing everything up to the standards our customers rightly expect.
I’m pleased Chelsea and I were able to support you, and I’d like to reassure you that going forward you can expect a consistent, reliable service under Walker Fire.
Walker Fire Customer Care Team
I recently had a query with my system
I recently had a query with my system. The team sorted this quickly and efficiently. I found all staff pleasant, friendly and professional.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you so much for your 5-star review! We’re really pleased to hear that your query was resolved quickly and that you found our team friendly and professional. Your feedback means a lot to us and I’ll be sure to share your kind words with the staff involved.
Avoid at all costs
We had an ongoing agreement with Spitfire services who are now owned by Walkerfire. Since taking over they have attended site once(late) and charged triple what we were paying before without informing us beforehand, performed incorrect tests, filled in paperwork with incorrect information and missed items.
Unfortunately after raising these issues with Walkerfire they have chosen not to respond except with demands for payment of these massively overinflated invoices.
Avoid at all costs
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for taking the time to share your feedback. I’m sorry to hear about your recent experience and appreciate you bringing this to our attention.
Please be assured that we are honouring all existing agreements and I would like to personally look into the concerns you’ve raised regarding service visits and invoicing. If you could kindly contact me directly at ejackson@walkerfire.com
, I will review your account in detail and ensure this is addressed appropriately.
We value your feedback and will do everything we can to resolve this matter to your satisfaction.
Westmorland fire and security, Walker Fire now, don’t care about their customers
Westmorland fire and security now Walker fire installed and serviced my home security, intruder, fire and CCTV. This year I requested my intruder alarm to be serviced, having done this before and paid approximately £80 I didn’t bother asking and wasn’t offered a quote. The service engineer was an hour late for the appointment, no apology or explanation but it happens. He was at the house 15 minutes. I was then presented with an invoice for £187 having paid £80 the prior year 134% increase. When I queried this the staff were rude, completely uninterested , no explanation, no apology for not mentioning this huge increase YOY. They don’t care about customer service it’s pay up or else. Would recommend anyone considering a home security system go somewhere else.
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for taking the time to leave your feedback. I'm very sorry to hear about your recent experience and the frustration it has understandably caused.
I’ve listened to your concerns and I have previously left a voicemail asking you to get in touch so I can personally look into this and help resolve matters. If you're able to contact me directly at ejackson@walkerfire.com, I would really appreciate the opportunity to put things right.
We take all feedback seriously and are committed to making improvements where needed. I hope to hear from you soon so we can work towards a resolution.
A Succesful outcome after Emma's Customer Service Intervention
I had a very poor experience with WalkerFire, but after reporting on Trust Pilot I received a reply from Emma.
After Email correspondence with Emma my situation has been favourably resolved.
I am impressed with Emmas professionalism, she thoroughly investigated my complaint and issued a Credit Note removed the charges for the Call Out Visit. A revised Invoice has been issued.
She has also identified training requirements and operational improvements. I do hope these are put in place before my next Alarm Service. Emma is professional - I hope the other employees become so.
My dealings with Emma have given me a confidence in the company.
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you very much for your thoughtful update and for giving us the opportunity to resolve the matter. I’m pleased to hear that your experience has improved and that the resolution we reached met your expectations.
At Walker Fire, we’re committed to ensuring every customer has access to our experience team and someone who will listen, understand, and take action when needed. While many of our processes are now streamlined through automation to improve efficiency and consistency, we’ve also invested heavily in our customer care approach to ensure no one is left without support.
While we always welcome feedback, we also encourage customers to contact us directly whenever possible—we are confident that many issues can be resolved swiftly and fairly through conversation.
Thank you again for your fairness and for allowing us the chance to put things right. I hope your future experiences with us are smooth and positive.
Emma
Customer Care Team
Avoid in Northern Ireland
We have had significant problems with Walker since their takeover of Focus, a company in Northern Ireland that installed our fire and intruder alarm. They have been unable to maintain the fire alarm, and have zero internal coordination to share diagnostics or solutions. Despite this, they chase aggressively for invoices for services which have not been provided to the standard required.
19. juni 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
Thank you for your feedback. We’re sorry to hear that your experience since the transition from Focus to Walker Fire hasn’t met your expectations.
We understand that changes following a company acquisition can sometimes lead to temporary disruption, especially where systems and service records are being integrated. While we aim to keep things as seamless as possible, it’s clear that this hasn’t been your experience, and we regret any inconvenience caused.
We do take service standards seriously and would welcome the chance to review your account in detail to address any specific concerns and ensure that only work delivered to the required standard is invoiced.
If you’re open to discussing this further, please don’t hesitate to contact us at ejackson@walkerfire.com. We’d appreciate the opportunity to put things right.
Many thanks
Emma
Customer Care Team
Rip off merchants
We are stuck in a Walker Fire contract and all they do is charge a load of money for very little. The most expensive and shit company I've ever had to deal with. can't get through on customer service and the itemised invoice is a complete sham. daylight robbery. I would advise anyone to stay well away from these rip off merchants.
13. maj 2025
Uopfordret anmeldelse
Poor workmanship
Poor workmanship, Walker fire charged us over £3000.00 for a repair and we had to call out another company to re-do their work, they left our workshop with no lighting at all because of what they had done.
they don't respond to emails and their organisation when it comes to compliance is appalling, we have now cancelled our contract as we lost all faith and they cost us so much extra money.
27. februar 2025
Uopfordret anmeldelse
Besvarelse fra Walkerfire
We're very sorry to hear about your experience. We’ve tried to contact you for more information, but unfortunately, we don’t have enough details to identify your account or the specific job in question. Without this, we're unable to investigate or resolve the matter properly.
Please get in touch with us directly at ejackson@walkerfire.com, referencing your company name and the site address, so we can look into this as a priority. We take feedback seriously and would like the opportunity to understand what went wrong and how we can put it right.
Kind regards,
Emma
Customer Care Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.