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STAY AWAY – Patient Care and Communication Should Never Be This Poor
If you value your health or the health of your loved ones, I strongly encourage you to consider another pharmacy.
My family has trusted Walgreens with our prescriptions for years, but the level of service has steadily declined to a point that is simply unacceptable and incompatant. Our most recent experience was the final straw.
My wife has serious medical conditions, and following a visit to urgent care, her provider sent a prescription to this Walgreens on a Friday. We repeatedly checked the app, which continued to show the prescription as "In Progress." At no point were we notified that the medication was out of stock, that there would be a delay, or that we needed to make other arrangements.
We attempted to contact the pharmacy numerous times throughout Friday, with no answer before closing. On Saturday, the prescription still showed the same status. After several more unsuccessful calls, including over an hour and a half on hold, our son finally drove to the pharmacy in person. Only then did we learn that the medication was unavailable and that they would not receive additional shipments over the weekend.
Why were we not notified? Why was the prescription left showing "In Progress"? And why did it take a family member physically going to the pharmacy just to get an answer?
Given my wife's medical needs, we contacted another pharmacy that confirmed it had the medication available and decided to transfer our family's prescriptions away from Walgreens entirely.
Unfortunately, the frustration didn't end there.
Walgreens transferred my prescriptions but failed to transfer my wife's—the very prescriptions that prompted this situation. By the time the new pharmacy identified the issue and attempted to contact Walgreens, the original location was closed.
I made additional calls to Walgreens' customer service number, only to be told they could not make outgoing calls and that we needed to have another pharmacy contact them. Once again, the responsibility for resolving the problem was placed entirely on us.
Our son eventually contacted a 24-hour Walgreens pharmacy, explained the situation, and requested assistance transferring the prescription. Approximately ten minutes later, the 24 hour Walgreens called my wife and said they were going to work on filling it.
At that point, it was too little, too late. We had already located the medication elsewhere and simply needed Walgreens to help complete the transfer. That still wasn't accomplished, and we never received confirmation that her prescription had actually been filled.
I understand that pharmacies experience staffing challenges, medication shortages, and high workloads. What I cannot understand or excuse is the complete lack of communication, accountability, and urgency when someone's health is involved.
This wasn't simply an inconvenience. It was a failure to communicate critical information about a needed medication, leaving our family scrambling for answers and a solution.
After years as loyal customers, we have made the decision to take our business elsewhere.
I sincerely hope Walgreens leadership takes situations like this seriously. Patients and their families deserve accurate information, timely communication, and a pharmacy they can depend on—especially when their health is at stake.
To not let my wife's condition worsen because of the non-communicated delay, we are debating going to an ER.

Don't let this happen to you or your family.

Walgreen's, get back to your roots, less staff for more profits is cliche and not acceptable for your industry. (One of the excuses of the local pharmacy tech was an "AI" response). Only one pharmacy tech and one pharmacist on a Saturday was their other reason/excuse.

Trust is earned through actions, and unfortunately, Walgreens has lost ours.

I had to start going here cuz rite aid closed and I wish they hadn’t. Walgreens pharmacy is absolutely horrible. Why is it every damn month I have to go a weekend without my meds cuz they don’t order til last minute and now closed on sundays. This place is a joke. Not every medicine can you just stop and think we feel okay. It even says it in the bottle don’t just stop medication. But I have to every damn month. The staff sucks there attitudes are horrible. I work in medical I don’t treat my patients the way they treat people. I’m just so sick of this place

My spouse and I are both older and severely disabled. He has permanent vision loss, and my ankylosing spondylitis leaves me barely able to stand. We rely entirely on delivery services for our household supplies and pay for a Walgreens+ membership.
Recently, I tried to order Dawn dish soap, only to find delivery was blocked. When I called customer service, an agent named Shondra told me it was "illegal under Arizona law" to deliver dish soap—an outright lie for an item I have delivered every month. When I escalated to a supervisor, I was given a completely different, equally absurd excuse: that Walgreens is stopping dish soap delivery nationwide because third-party drivers claim it "might tip over in the car." The supervisor even admitted this restriction would likely expand to all liquids, including shampoo, laundry detergent, and lotion.
Walgreens has already quietly stopped delivering soda, and now they are blocking basic cleaning supplies. Forcing mobility-challenged customers out of delivery options borders on violating the Americans with Disabilities Act. It is insulting to be lied to by representatives who treat customers like they are stupid. If Walgreens continues to deny basic service and lock disabled communities out of their sales, they won't be in business much longer. I am prepared to take my shopping elsewhere.

Evidently Walgreens does not read their reviews I was just at Walgreens on Freeway drive this morning in Reidsville North Carolina and a 15 minute wait turn into an hour

Walgreens on 36th and harrison they keep doing this to me saying I picked up my prescription i need nightly when I have not this place a joke

This pharmacy is terrible. They send messages that medications are ready and then leave you waiting to pick it up for 30 +minutes, only to tell you they do not have the medication at all. The mail in service is just as awful and unreliable. If my insurance did not force me to get my medication from them, I would never use them again.

Walgreens scummy virtual healthcare will only give you three month subscriptions for even basis drugs. These greedy corporate bastards are knowing stealing from customers. There is no mention on their website of this self serving policy, and they only tell you after you have been charged,

I had a very disappointing experience at this Walgreens pharmacy (Walgreens #3173 – 9020 Biscayne Blvd, Miami Shores, FL 33138). I came in to pick up a prescription I have filled many times before, the pharmacist, Henry, refused to fill a recurring prescription that I have successfully filled over a dozen times, claiming he needed doctor approval. However, when pressed, he admitted they were too backed up to contact the physician and casually instructed me to return the following day—leaving me stranded without my medication simply because he was overwhelmed and unwilling to perform their duties.

The service felt unhelpful and dismissive, and the experience caused unnecessary frustration and inconvenience. After many years as a customer and former employee, this interaction has made me seriously reconsider using this location again. I hope Walgreens reviews this situation and improves how prescription issues are handled.

⭐ 0 Star – Absolutely Unacceptable Pharmacy Service!

If I could give Walgreens Pharmacy ZERO stars, I absolutely would!

Every single month, it's the same frustrating nightmare. I spend HOURS on hold just trying to speak to someone about my prescription. Apparently, answering the phone and providing basic customer service are too much to ask.

And can someone please explain why a PHARMACY has such a difficult time counting 30 days? You would think that accurately calculating refill dates would be one of the most basic responsibilities of a business that handles people's medications.

But here's the part that really takes the cake: After making me wait LONGER than I was supposed to for my refill, they don't even have my medication in stock!

So not only am I forced to jump through hoops every month, waste hours of my time, and deal with their inability to manage refill dates, but when I'm finally allowed to get my prescription, they can't even fill it!

These are medications people depend on for their health and well-being. This isn't a game, and patients shouldn't have to suffer because of poor communication, incompetence, and terrible inventory management.

The complete lack of organization, accountability, and respect for patients' time is absolutely ridiculous.

Walgreens needs to seriously reevaluate how it operates its pharmacies. Patients deserve reliable service, accurate information, and access to their prescribed medications without having to fight the same battle every single month.

I am beyond frustrated, and I would strongly recommend thinking twice before trusting this pharmacy with medication you depend on.

ZERO STARS for customer service, ZERO STARS for reliability, and ZERO STARS for professionalism!

Toenail clippers $2.99, eyeshadow $11.00, mascara half off $5.99 Blush Covergirl $10, how on earth did I walk out with a charge of $51.00 for all of that? Went to the Address5312 Virginia Dare Trl N, Kitty Hawk, NC 27949 location and they literally overcharged me for all that. I asked about a vaccine and the under cover loss prevention plain-clothed workers (they have them pose as customers) interrogated why I was on line, what was I asking for, why was I here.....like I was literally a felon. Check out clerks began their bizzare "make me their forced audience" garbage while I checked out. So. Yeah, they sure don't want me there! Odd, I am 60, have a high credit score and money, guess they are picky who they sell toe nail clippers too. What a joke. The store was empty. Like 5 people total in there. Never again. And: they criminally overcharged me. Wow. Who knew corporations would get that desperate? I'd give them a negative no star rating for acting like psychos profiling little old ladies who buy at their store. SHOP ONLINE FOLKS, you didn't buy theater tickets for performances in your pharmacy. I know I sure didn't!

Horrible!!! Takes forever. Took a week and still couldn't run the script according to doctors orders! Finally sent to a different pharmacy where it was done immediately and took 2 minutes to pick up. Walgreens kept trying to charge over $400 instead of the coupon price for $30.

Don't do it unless you 100% know you will be approved for care. You pay, they tell you they can't help you, recommend you visit your primary care doctor, and you will not get a refund, even if they can't help you.

For reference, I was not approved for birth control because I am over the age of 35 and I use nicotine pouches. Even though I provided a recent blood pressure result, o2 reading and pulse reading.

If it allowed a no star review that's what you would deserve.
my daughter NEEDS her psych medication and every single month it's been a problem to get filled.
sometimes it's out of stock sometimes it's delayed with no explanation sometimes it's just cancelled for no particular reason. calling is a minimum of 45 minute wait and then you get a tech that is RUDE every single time they act like they don't want to be there and like they are not getting paid to do their job! i'll be switching asap. I've given you way to many opportunities to get it right!

The only reason I go to Walgreens Pharmacy on Sycamore School Road in Ft.Worth, Texas is to pick up my mother's prescriptions. I wonder does the Corporate Office aware how terrible the customer service is.
You can NEVER speak to the Pharmacist you are on hold forever and I get so frustrated I hang up. When you go to the store they are extremely short staffed or people standing around. This store is the worst.

I quit using Walgreens pharmacy a few years ago, as their customer service was horrible, nothing was ready on time, they would just closed unannounced when they were short, leaving my family without the prescriptions needed promised on a specific date.

My daughter’s prescription was sent there by accident this past Monday. I was upset based on previous experience but figured I’d try again. Wrong choice.

They sent a text saying it couldn’t be filled until Nov. 3rd 2020. It’s 2026. So I called them. Waited on hold for 25 minutes before deciding to try again the next day. Called again and waited 20 minutes but but was able to talk to someone. Said they would fill it and all was good. 30 minutes later they called back and said they didn’t have it in stock and they were ordering and it would be in the next day. I called the next day, said it wasn’t in yet. I waited until Friday, just now, and pulled up to the window and they said they hadn’t started filling it. I probably wasn’t as polite as I could have been but I am extremely angry and frustrated. My daughter has been without this medication for a week. This is why I quit using Walgreens two years ago and why I will do everything in my power to not have to in the future.

I’ve had several bad experiences at Walgreens on W Walnut Ave in Dalton, GA. Today was the final straw. I wasted over 2 hours of my day just to refill a prescription that I have been taking for several years.
The pharmacist, Sammy, was very rude and disrespectful. When I asked for his help I was told NO. I asked for his supervisor. Again, I was told No.
Earlier in the day I called Walgreens to refill a prescription. I was told they would not refill it, and I needed to speak with someone. I was on hold for over 40 minutes before the call was disconnected. That’s when I went to the pharmacy. No one should be on hold for 40 minutes.
I told Sammy I needed to refill my prescription, and my doctor had authorized it last week. He said he didn't have it. He was hateful from the very beginning. Sammy would not call my doctor to authorize my refill. I asked him to call. He said NO. He yelled at me, was disrespectful, and even ignored me.
I handled it myself, and called my doctor to authorize it again. I did Sammy’s job for him.
There is no excuse for a Pharmacist to act that way. It was a very easy fix.

This place is a JOKE! In the first place they are never as nice as they should be. Customer service is awful.
Also when I go and try to fill prescriptions and I tell them I will be back shortly. They call me by phone and say “ it’s a day early you can’t pick up refills. I mean what do you do when you’re leaving town? You have to reschedule your trip. These people are phonies and I would file on them except the system is also corrupt.

If you look online - it says the pharmacy closes at 9 pm - richmond, Va meadowdale location. But you go there and first of all the drive thru is closed and you have to go inside (I went in sweats cause I wasn’t planning to be in public). But secondly they changed the close time to 8 pm. Really terrible. This corporation made 147.6 BILLION dollars last year - but it’s too much to hire enough pharmacists to keep it staffed until 9 pm and keep the window open. Ok.

I will start with the fact the pharmacy itself is just fine. BUT, the automated voice system is crap. It's too long, asks for repeated information and in the end, doesn't solve the problem. Not to mention the fact that there is not a simple, easy-to-use option to get out of the system and to a live person. After going through the automated prompt, and asked twice for my phone number (no idea why), the system couldn't tell me anything about the status of the prescription. I hit the "0" button, but the automated voice droned on. I kept hitting "0" and eventually got transferred to a live person that was able to answer my question in 20 seconds. I have been on the hairy edge of moving my prescription to Costco for years. My husband wasn't so patient, and moved his within 2 months of going a medication and having Walgreen's fill it. He's much happier. And now Costco has rolled out a pharmacy app that makes things even easier. Maybe you should get your act together and put the customer first.

Since they have closed so many stores in SF? The services had gotten worst than ever. Pharmacy wait/line is horrible , staff abrupt and see no more customer service, sad ! Once a sought out pharmacy, now a post office wait mentality!