As a member of D&G Boiler Care Insurance for many years who are agents are Vokera.co.uk I have had terrific service. Recently I had a complete failure of my central heating system and they sent an e... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Steve Langstaff came to do the annual service on our boiler. As usual he was on time, very efficient, friendly and able to answer any queries we had. Could not really wish for better service.
Virksomheden har svaret
Got a boiler in a rental property - fitted jan 1st 2020 so a few months out of its 5 year warranty. Stopped working , they offer a fixed fee fix to out of warranty customers but couldn’t get o... Se mere
The Engineer Colin McAleney was very professional, well mannered and answered any questions we had. He spent alot of time checking every part of our boiler until he found the problem. (We had anot... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Kontaktoplysninger
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Storbritannien
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Har ikke besvaret negative anmeldelser
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Besvarelse fra Vokera
Dear Billy,
Thank you for your feedback, we are glad to read that you found our staff helpful.
Kind regards,
Vokèra team.
Happy with installation work
Happy with installation work, but was not offered a choice of RF controls. The one we got had only 3 ons and 3 offs. We subsequently replaced it with a thermostatic RF controller.
We find the noise made at the end of a heating cycle a bit loud.
30. april 2024
Great boiler at a great price 5*
25. april 2025
This boiler is really good and low efficiency
Very good boiler and good guarantee tells you if its giving you 5 year warranty
19. april 2025
Vokera Vibe Max C26 boiler
Just had a Vokera Vibe Max C26 boiler installed in a 3-bed semi and I am very happy with it. Cheapest boiler at ToolStation ;-0 I was expecting a 5 year warranty but it said 7 years when I registered. Evocative stuff. Still not heard of Vokera? Well that's a new one for your vocabulary ;-0
26. april 2025
Uopfordret anmeldelse
Technical Support Review - Brilliant
Technical Support Review
I contacted Vokera Technical for advise while working on a 25 Compact.
Spoke with Nav who couldn’t have been more supportive. I regularly call other manufacturers and it’s almost like you’re inconveniencing them by calling. I didn’t get that with Vokera.
The video call function was something I hadn’t used with other manufacturers, and it’s a complete game changer. I suspect others will copy this in the near future.
In general, a great experience from some very supportive staff.
25. april 2025
Uopfordret anmeldelse
Nice looking well made boiler
17. april 2025
Exactly as required and does the job…
Exactly as required and does the job nicely. Replaced a 25 year old boiler. Easy to use.
4. april 2025
Warmth at last
The Vokera Boiler replaced an older boiler and allowed us to fit some radiators and a heated towel rail making our bathroom and cloakroom warm at last.
8. april 2025
Friendly and informative
Friendly, informative woman answered my query and emailed me what I needed. Very impressed.
5. april 2025
Boiler works perfectly x
25. marts 2025
So after nearly a month and 2 reviews…
So after nearly a month and 2 reviews with no response which is expected from this company I get a response today via trust pilot which you can read and have No issues as such with the response and process however when the boiler was fixed in the loft over 3 years ago these TC’s were not in place and no one had the courtesy to inform us as a customer of these changes or had the courtesy to let us know, even though no payments were missed they introduce these new TC’s don’t you think it would have been nice or good Customer service to do this or let us know prior to any visit to check this was in place . Instead they hide behind changing legislation and leave two elderly people without a working boiler, really poor service and really poor company , with no solutions. Seriously you need to sort this out quicker and work with us and not hide behind legislation which could be dealt with quickly if you want to and help OAP with boiler issues instead you just keep with the excuses. We have checked our orginal TC’s and 3 years ago 8c did not say this. AVOID THIS COMPANY.
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Vokera
Thank you for your review, we're glad to read that you're pleased with your boiler.
Kind regards,
Vokèra team.
Same I can't give -5 stars
Same I can't give -5 stars. Phoned them in October 2024 for our yearly service on our combi boiler. 4 days later they cancelled our appointment due to having no service engineers was told they had a massive in call off boiler break downs which had priority over service boilers.? Rebook for December but was again cancelled due to to many service engineers calling in sick.? Rebooked again for January 2025 again 2 day's later it was cancelled again due to another problem with engineers.? We rebooked a few more times and all where cancelled in a few day's after with the same excuse. On the day as we waited for our sevice on the 6th booking we sat waiting for them to arrive. An hour been late yes you better believe it they ran to say the engineer had phoned in sick. I was absolutely furious I gave them the benative of the doubt on the last 3 times off been cancelled. They wanted to rebook for the 7th time 😡 which I cancelled our direct debit and to remove us from there system completely with a full dressing down and told them how untrustworthy and pathetic there customers service was. 6 months off been messed about I would not recommend there after service care to anyone.. we paid £42 a month ( price increase every year) for there gold package service and was with them for 5+ year's 😡
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra Vokera
Dear Mr. Bell,
We're sorry to read about this. Unfortunately, in the winter months, boiler breakdowns take priority over services due to the cold weather. We are also unable to control when an engineer calls in sick, and can only apologise for the inconvenience, we understand your frustration and appreciated your patience.
We have sent you a request for more information so we can investigate this further for you.
Kind regards,
Vokèra team.
New boiler
Bought as a replacement boiler for our static caravan. Nice simple controls and well priced. So far all is working well.
14. marts 2025
Besvarelse fra Vokera
Thank you for your feedback, we're glad to read that you find the controls easy.
Kind regards,
Vokèra team.
Boiler was faulty from new
Boiler was faulty from new. Installed one week ago and CO readings high, also having an issue with the high temp sensor and the boiler overheating. Vokera engineer attended next day and said it was fine just needed to settle in to adjust, 5 days later and readings are getting worse. Another engineer due out tomorrow.
13. marts 2025
Besvarelse fra Vokera
Dear Mr. Campbell,
We're sorry to read about this. On the first visit our engineer carried out a GAC calibration procedure where the results were normal level, they advised to run the boiler as normal to allow AAC function to get its settings. On the second visit, our engineer adjusted the parameters on your boiler.
If you are still having issues with your boiler, please call our customer service line to arrange a call out.
We apologise for the inconvenience caused.
Kind regards,
Vokèra team.
Fantastic service
Absolutely brilliant form start to finish.
We had a new water heater installed which had a slight issue. Vokera sent out an engineer immediately and rectified the problem.
Easy to speak to somebody over the phone too.
Thank you very much.
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra Vokera
We're delighted to read about your experience with us and happy to provide a service that met your expectations.
Kind regards,
Vokèra team
Besvarelse fra Vokera
Thank you for your kind review, we're glad to read that you are pleased with your new boiler.
Kind regards,
Vokèra team.
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