Ive had Vixa for a while now and have been relatively pleased with it. I recently changed my car and have had difficulty updating my new details. I was told this was a glitch and is being rectified so... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sorry but theres nothing at all in this gadget lol damn like seriously 😒😒 battery health good car engine good thats it, even when its unplugged should at least say offline 🙈 better off buying Caris... Se mere
Virksomheden har svaret
Gives no useful information. The only thing I used it for was monitoring battery health. It always showed as low for over a year, but worked fine. When the battery was drained so the car wouldn’t star... Se mere
Virksomheden har svaret
Useless Device, horrible customer service, takes forever to hear back from the customer support, they charge you £6 monthly for a service they don't even provide. Every single time their app fails, ap... Se mere
Virksomheden har svaret
2,4
Under middel
44 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
If I could give 0 stars I would
What a joke. Plug it in nothing ring them and they say it’s a technical fault. No one can tell me how long it will take. Been waiting 9 days and was told others have been waiting over 30 days. What kind of business practice is this. I wouldn’t expect this from such a large company. No offer of a replacement unit, no explanation of what is affecting myself and others, no idea if the waiting time. If I could give it 0 stars I would.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Vixa
Hi Lee, we're sincerely sorry for the delay and the lack of communication. Your experience has highlighted areas where we need to improve, and in the meantime we'd love to help you find a resolution. Contact us at support@vixa.co.uk and we'll update you on your case.
Vixa (ownef and run by theAA) subscription
Vixa is owned and run by theAA.
It worked well at the beginning but not anymore.
Their app says there is a critical issue with the car but they don’t say what.
I booked my car into one of their recommended garages (31/07/2025) for a diagnostics check.
TheAA told me to get my car there by 09:00am, which I did.
The garage told me that my appointment was 01:00 instead. The garage said that they told theAA about this.
I sent customer support an email about this but I didn’t hear anything from them.
I agreed to leave my car with the garage and they agreed to tell me when it was ready.
TheAA hadn’t told them what the problem was with the car. I explained that there was an error on the dashboard but that had disappeared.
Before taking my car to the garage, I used a OBD2 reader which told me that there aren’t any error messages with the car. I decided I would take the car to the garage as the diagnostic check was free.
I didn’t hear anything from the garage so I returned to the garage at 04:00pm.
I got drenched going home and returning to the garage.
I was told that they couldn’t find anything wrong with the car.
They suggested that I have my clutch replaced and if that didn’t work they will try something else. They were waiting for theAA to authorise the work.
I declined to have the clutch replaced.
I took my car to another garage, 01/08/2025, to have the clutch checked. They said the clutch is fine.
I tried to cancel the subscription, via their app, but I was told I couldn’t because I have an outstanding booking - for 15/04/2024. As that is last year and I only took out a subscription this year, their app is useless.
I sent Vixa an email to cancel the subscription.
Their feedback from theAA’s Vixa, to my email, is that they have costed a replacement clutch at £1, 100.06. They say that until the clutch is replaced the garage will not know if their diagnosis is correct. As if I have such money to waste.
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Vixa
Thanks for flagging this, Colin. We know it's frustrating when the app doesn't reflect what's going on in your car. We've identified the bug that's affecting how some issues are displayed, and we're working to resolve it. We've also shared your feedback with our technical and garage partners directly to improve future communications.
Load of rubbish
Claims in their fancy adverts about how good it is yet when I got it set up the settings were absolutely minimal. The battery health and driving score feature doesn't work at all ethier leaving just the engine health stat thats working. Litteraly all that says is 'good' there's no details or stats to go with it.
One slightly good feature is the tracker for your car but paying for a monthly subscription for something a smart tag can do just as well for no subscription.
Overall I think it's an absolute waste of money and doesn't have anything close to the features as its competitors such as carista.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Vixa
We appreciate your honest feedback, Ben. Features like battery health and driving score take a bit of time and regular vehicle use to calibrate, but we’re working on making this clearer in the app. We'd welcome your input if you wanted to give more feedback in one of our customer research sessions. Just get in touch at support@vixa.co.uk
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.