⭐⭐⭐⭐⭐ Tamzin was absolutely brilliant in helping me rectify an issue we were having with our bookings. She took the time to talk me through everything clearly, answered the many questions I ha... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Debbie was great at handling our yearly renewal. She understood our concerns and helped mitigate them, so we can ensure the smooth running of our large basketball operation. We are looking forward to... Se mere
Virksomheden har svaret
One of the worst companies I have to deal with. I have block bookings in a local school where I run a badminton club for 7 hours per week. The hall is often a mess, I complain a... Se mere
Virksomheden har svaret
So after a bit of confusion a wonderful lady called Debbie Gallagher took over our booking what an absolute diamond ! She’s put all of my worries and stresses at ease I hope our day goes as clockwork... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Vivify partners with schools to open up their facilities for local community hire outside of school hours - creating more opportunities for people to access spaces for sport, activities, and events. Every booking helps support schools by generating additional income that can be reinvested back into their facilities, while also strengthening the connection between schools, sports clubs, community groups, organisations, and their local communities. Through its booking platform, Vivify makes it easier for people to find and hire suitable local spaces for their activities - helping more communities access the spaces they need to thrive, stay active, and come together.
Kontaktoplysninger
5 Piccadilly Place, Manchester, M1 3BR, Manchester, Storbritannien
- 01616940111
- support@vivifyvenues.com
- vivifyvenues.com
3,6
Middel
82 anmeldelser
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Har besvaret 95 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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Tamzin gave me the best operator…
Tamzin gave me the best operator experience I've ever had. Very professional but also earning and patient. Thanks so much Tamzin for your time and effort!
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you for taking the time to leave such a lovely review, Jaden.
We’re really happy to hear that Tamzin provided such a great experience and was able to support you with patience, professionalism, and care. We’ll make sure your kind words are passed on to Tamzin, she’ll be so pleased to hear how much you appreciated her help.
Kind regards,
Team Vivify
Our Organisation have used Vivify…
Our Organisation have used Vivify Venues various times for our outdoor events.
Would like to personally mention Mark and the team who assisted us on a couple of occasions this summer,
Communication was precise and went beyond to help secure the the venues we needed along with catering and various other bits.
Excellent service provided, excellent communication, absolutely spot on.
Keep up the great work guys.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you so much for your fantastic review, Kal. We really appreciate you taking the time to share your experience with Vivify.
It’s great to hear that we’ve been able to support your outdoor events by helping you find the right venues and making the process as smooth as possible. Our team always strives to go the extra mile, so it’s lovely to hear that Mark and the team provided the service and support you needed.
We’ll be sure to pass on your kind words, he will be delighted to hear your feedback.
Thank you again for choosing Vivify. We look forward to supporting your events again in the future!
Kind regards,
Team Vivify
Really positive experience
Really positive experience working with Vivify. The team are friendly, responsive, and always happy to help when needed.
Gary has been particularly great to work with - approachable, knowledgeable, and quick to find solutions. Its really refreshing to work with people who genuinely care about delivering a good experience.
Would happily recommend Vivify based on our experience so far.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you so much for your lovely feedback, Kate. We really appreciate you taking the time to leave a recommendation.
It's amazing to hear that you've had such a positive experience working with the Vivify team. We’re really proud of the care and support our team puts into building strong relationships, so it means a lot to know that this has been reflected in your experience.
We’ll be sure to pass your kind words on to Gary, he’ll be delighted to hear that his approach and commitment have been appreciated.
Kind regards,
Team Vivify
Jeff dealt with a tricky and confusing matter professionally
Jeff dealt with a tricky and confusing matter professionally with a positive outcome. He was able to resolve the matter after gathering all the facts. Thank you very much Jeff for your patience and your problem solving skills. Kind regards, Aderito
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you for your lovely feedback, Aderito. We really appreciate you taking the time to share this.
It’s great to hear that Jeff was able to support you through a tricky situation and work through the details to find a positive outcome. His patience, professionalism, and problem-solving approach are exactly the qualities we value when supporting our customers.
We’ll be sure to share your kind words with Jeff, he’ll be delighted to know his support made a difference.
Kind regards,
Team Vivify
Cancellation of a netball court due to the extreme heat
I explained the situation that we wanted to cancel this evenings netball session due to the extreme heat.Your caller Tamzin agreed that this was an event beyond anyone's controll and agreed with the cancellation and to accredit us with the session so that we can use it for next term. She was thorough and went through a number of checks to varify who I was which was reassuring as I am not the person who usually deals with the Admin as she is currently on vacation.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you so much for taking the time to share this brilliant review, Natasha.
We’re delighted to hear that Tamzin was able to support you with your netball court booking and help arrange the cancellation due to the extreme heat. We understand that keeping players safe and making the right decision in these situations is important, and we’re pleased she was able to make the process as smooth as possible.
We’ll make sure your kind words are passed on to Tamzin, she’ll be really pleased to hear that her thorough checks and support were appreciated.
Thanks again for your feedback, and we look forward to welcoming your netball sessions back.
Kind regards,
Team Vivify
I had a very positive result Tamzin…
I had a very positive result Tamzin was more than helpful She went out of her way to sort out my request All resolved in record time and her customer care was a rare occurrence Thank you for making life easier Many thanks Elaine Jones
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Elaine,
Thank you so much for taking the time to share this fantastic feedback, it really means a lot.
We’re delighted to hear that Tamzin was able to help and went above and beyond to get everything resolved for you. We’ll make sure your kind words are passed on to her, she’ll be thrilled to hear them.
Providing great support and making things easier for our customers is exactly what we strive for, so it’s wonderful to hear about your experience.
Thanks again, and we really appreciate your support.
Kind regards,
Team Vivify
Very poor communication
Very poor communication, no way to call them. Agree to ring you but never hear from them. Instead of supporting long standing clients they will hand over contracts to others without speaking with you. I am surprised any venues want to work with them as they will have a lot of unhappy customers
So i have now received a feedback stating they take the customer experience seriously and to contact thier customer representative. HOW DO I DO THAT. No contact information and emails dont get reaponded to so again highlights the poor communication
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Hiten,
Thank you for taking the time to share your feedback, we’re sorry to hear about your experience.
We always strive to ensure our customers feel supported and valued, and we’re sorry to hear you’ve felt let down on this occasion.
We are keen to investigate this further and understand what has happened. We take all feedback seriously and would welcome the opportunity to speak with you directly so we can look into this properly.
Please call us on 0161 694 0111, or alternatively use the messaging system in your Vivify account to share your contact details and a member of the team will be in touch soon. We would really appreciate the opportunity to help resolve any concerns.
Kind regards,
Team Vivify
Wow - Great experience
Wow, these guys are amazing.
I’ve ran many events, clubs and different organisations but these guys really helped me and my team get up and running.
We had a goal to get into a venue suitable for our martial arts franchise and they helped us find and see multiple venues which saved us the job of having to ring up all the schools and leisure centres in the area and do it ourselves.
This then led to a swift manoeuvre into a venue and then to top that, the staff on site have been amazing too!
Couldn’t recommend them enough to any business owners looking to expand.
Big mention to Debbie, Rocco and the team who have been a massive help,
Thank you guys!
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you so much for your fantastic review, Mitchell – we really appreciate you taking the time to share your experience!
We're thrilled to hear that Debbie, Rocco and the team were able to help you find the right venue and support your martial arts franchise as it got up and running. It's great to know that we could make the venue search process easier and help you secure a suitable space so quickly.
We'll be sure to pass your kind words onto the team, they will be delighted to hear them.
Thank you again for choosing Vivify, and we wish you every success with your future growth and expansion.
Kind regards,
Team Vivify
Gary is a star!!
I have been dealing with Vivify for a few years now but what has made the experience so good is the personal customer service from Gary Priestly.
He has consistently provided a knowledgeable, efficient and timely service, knows me and how my business works, helps me arrive at a suitable plan and does what he can to 'make it work.'
Thanks Gary 😊🙏🏼
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you so much for your wonderful feedback, Uma – we really appreciate your continued support with Vivify over the years, and are so glad to hear that Gary has consistently provided personal service and support to find what works best for you and your business.
Building strong relationships with our customers is incredibly important to us, so it's fantastic to know that Gary's support has made such a positive impact on your experience. We'll be sure to pass your lovely feedback onto him.
Thank you again for choosing Vivify, and we look forward to continuing to support your business.
Kind regards,
Team Vivify
Mark was amazing at resolving all my…
Mark was amazing at resolving all my issues, really helped out quick and efficiently.
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you for taking the time to leave us a great review, Muhammed.
We are so pleased to hear that Mark was able to help resolve your queries quickly and efficiently and provide a positive experience throughout.
We'll be sure to pass your kind words on to Mark – he'll be delighted to hear them.
Thank you again for choosing Vivify, and we look forward to supporting your future bookings.
Kind regards,
Team Vivify
I am extremely disappointed with the…
I am extremely disappointed with the service provided by Vivify Venues.
As a dance school owner, I book specific facilities in advance based on essential requirements such as space and access to a sound system. However, on multiple occasions, my bookings have been changed at the last minute with little to no notice, and I have been placed in rooms that are completely unsuitable for dance classes.
This is not a one-off issue but an ongoing pattern. I have arrived onsite to find my room changed without prior communication, and more recently was informed at 7:20pm the evening before a session that I would no longer have access to the hall I had booked. The alternative offered was a small drama studio with no sound system, which is not fit for purpose for a group of 30 dancers.
Attempts to resolve this have been equally frustrating. Urgent emails have gone unanswered for hours, and I have been left with a “take it or cancel” approach despite having paid in advance for a specific facility. This has caused disruption to my business, loss of teaching time, and reputational impact with my clients.
Vivify have acknowledged that communication has been poor and that the alternative spaces provided were not suitable, yet the issues continue.
Overall, this experience reflects a serious lack of organisation, communication, and consideration for paying customers. I would strongly caution others relying on these facilities for professional use.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating unexpected changes can be when running classes.
While we always aim to minimise disruptions and work closely with our school partners to keep hirers informed as early as possible, there are occasions when changes to venue availability can affect bookings. When this happens, we do our best to communicate any updates promptly and explore suitable alternatives wherever we can. We’re sorry to hear that the communication and alternative arrangements fell short of what was needed.
We appreciate your feedback and would welcome the opportunity to discuss your experience further. Please contact Vivify support and a member of our team will be in touch.
Kind regards,
Team Vivify
Awful
Unfortunately, my experience with this company has gone steadily downhill. Locations are constantly being changed, often at short notice, which makes it very difficult. Communication is poor and important information is not always shared clearly or in a timely manner. Overall, the service has become unreliable and disappointing compared to what it once was.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Elle,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and that you’ve been affected by changes to locations.
We understand how important consistency and clear, timely updates are when planning classes, and we’re sorry this hasn’t been reflected in your recent experience.
We would really appreciate the opportunity to look into this further with you. Please contact Vivify support and a member of our team will be happy to help.
Kind regards,
Team Vivify
Very disappointing experience
Very disappointing experience. The company are extremely unorganised from start to finish, with plans and arrangements being changed repeatedly at short notice. Communication is poor, and it often felt like no one was on the same page. What should be a straightforward booking becomes stressful due to the lack of professionalism and consistency. I wouldn’t recommend their services based on my experience.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Georgia,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how important clear communication, consistency, and reliability are when managing bookings, and we’re sorry this hasn’t been your experience.
We’d really appreciate the opportunity to look into this further. Please contact Vivify support and a member of the team will be happy to help.
Kind regards,
Team Vivify
Since this company took over hall hires…
Since this company took over hall hires and bookings from the school, the service has gone downhill. Communication is poor, responses are slow, and the whole booking process feels disorganised and frustrating compared to before. What used to be simple is now unnecessarily difficult. Very disappointing experience overall.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Neil,
Thank you for taking the time to share your feedback, we're very sorry to hear about your experience.
We understand how important a smooth and reliable booking process is, and we’re sorry this has felt more difficult and frustrating than before.
Your feedback is important to us and we would really appreciate the opportunity to look into this further. Please contact Vivify support and a member of the team will be happy to help.
Kind regards,
Team Vivify
Avoid using vivify at any cost
Again as the previous reviewer has mentioned i would give zero rating if i could. Worse company for communication not just for the host working for the company but for hirers who use the facilities.
Would highly recommend schools not to take contracts with this company and use your own care takers to open/close schools if yoh wish to give any space on hirer.
This company as you can see from previous reviews will offer the world at the start then ignore your questions later.
As a host working for this company i dont even know how its still running. But i dont see it lasting long.
Avoid at any cost
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Suhail,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We take concerns from both our community hosts and hirers seriously, and we’re sorry that you feel this has not been reflected in your experience.
We’d really welcome the opportunity to speak with you directly and look into everything you’ve raised. Please contact our support team so we can arrange this with you.
Kind regards,
Team Vivify
If I could give 0 stars I would
Booked a fitness studio through Vivify Venues and it was an absolute joke.
Tried to cancel with plenty of notice and they flat out refused. Kept pointing to terms and conditions that do not even properly cover single bookings. When I challenged that, they admitted it was unclear and still refused to refund or do anything.
Went back and forth over multiple emails and got absolutely nowhere. Every reply was the same useless copy and paste with no effort, no accountability and no interest in fixing it.
It is not even about the money, it is the sheer arrogance and lack of basic customer service. Completely inflexible and frankly just unreasonable.
DO NOT USE THEIR SERVICE, YOU WILL REGRET IT!
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Ian,
Thank you for sharing your feedback, we're sorry to hear your experience.
We understand how frustrating it can be when communication does not meet expectations, particularly when planning and managing bookings. We're are constantly making improvements to our service, and your feedback is really helpful as part of our ongoing work to improve.
We’d really appreciate the opportunity to look into this further. Please contact our support team so we can review your concerns in more detail.
Kind regards,
Team Vivify
Awful cancellation policy and poor customer service
I booked two single sessions with Vivify Venues in March 2026. When I tried to cancel with plenty of notice, they refused. They kept pointing me to their terms and conditions but the cancellation section does not even mention single session bookings. They actually admitted this in writing and still would not give me a refund. I sent email after email trying to sort it out and got nowhere. It is only £60 but the attitude was shocking. No flexibility, no common sense, nothing. If you are making a one off booking through this platform just know that you have zero cancellation rights and they will not help you at all. Avoid!!!
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Fidelis,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand that cancellation policies can be frustrating, particularly in situations where expectations around flexibility differ. While our policies are in place to ensure fairness and consistency across all users, we appreciate your feedback and are always reviewing our terms to improve clarity and flexibility where possible.
We’d really appreciate the opportunity to look into this further with you. Please contact our support team so a member of the team can review your concerns in detail.
Kind regards,
Team Vivify
Late booking - fantastic service!!
We made a late, very late, booking for the next morning and Kate was superb making sure everything was ok and the match was good to go ahead (she was still processing everything gone 11pm!) couldn’t have had better service and will 100% book again and recommend to other teams/clubs. Thanks again Kate!!! 👏 5 star and more!
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Thank you so much for taking the time to share this fantastic feedback, Scott, it means a lot.
Late bookings can be tricky to pull together, so it’s amazing to hear Kate went above and beyond to get everything sorted and make sure your match could go ahead. We will make sure this feedback is passed on to Kate, she’ll be absolutely delighted.
It’s exactly the kind of experience we strive to deliver in our communities, helping people get active and ensuring local sport can still go ahead. Your continued support really does make a difference in the community and helps schools generate much-needed revenue.
We look forward to welcoming you and your team back again soon!
Kind regards,
Team Vivify
On hold for over 1 hour around an…
On hold for over 1 hour around an existing booking. local venue brilliant but wish they hadnt outsourced to Vivify
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Nathan,
Thank you for taking the time to leave your feedback, we’re sorry to hear about your experience.
We understand how frustrating that can be, and are continually making improvements to our support processes and response times to ensure a better experience for our customers.
We really appreciate you sharing this and continue striving to improve.
Kind regards,
Team Vivify
There is no flexibility within cancellation policy
There is no flexibility within their cancellation policy. They cancelled at last minute (24 hours notice) back in Nov,. and due to that I managed to find a different/cheaper/better venue for our class. When I explained that we wanted to move that class they insisted that I could only cancel 4 weeks, so I still have to pay for another 2 full terms because I had booked a year in advance. Can this be right? They shoved their cancellation notice in my face. IF they hadn't cancelled in the first place, we would still happily have stayed. Does anyone have a similar experience with this dreadful company. Yes prices increased, and bad service at the venue.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vivify Venues
Hi Melinda,
Thank you for taking the time to share your feedback, we're sorry to hear about your experience.
We understand that cancellation policies can be frustrating, particularly in situations where expectations around flexibility differ. While our policies are in place to ensure fairness and consistency across all users, we really do appreciate your feedback and are always reviewing our terms to improve clarity and flexibility where possible.
We’re sorry that your overall experience did not meet expectations. If you’d like us to look into this further, please contact our support team and a member of the team will be happy to review this with you.
Kind regards,
Team Vivify
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