Notre séjour à la villa Oléya, à l’Île Maurice, a été absolument superbe. La villa est magnifique et le cadre exceptionnel. Nous avons également beaucoup apprécié l’accueil du propriétaire, qui a é... Se mere
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I had such an amazing experience with Villanovo. They took care of everything from the moment we landed to the moment we left, making the whole trip completely seamless. The chef was incredible, the... Se mere
Virksomheden har svaret
We booked several times with Villanovo already. Unfortunately the Start this time was a bit disappointing since we didn‘t hear something for quite some time. Only when we contacted Riad directly the s... Se mere
Virksomheden har svaret
Easy booking. Kind welcomes and check ins to ensure everyone is having a nice time. Truly enjoyed the experience and would book through Villanovo again. CB
Virksomheden har svaret
Virksomhedsoplysninger
Om Villanovo
Skrevet af virksomheden
WHO ARE WE ?
Villanovo is a travel agency specialising in tailor-made rentals of villas, chalets, and riads in dream destinations.
We have carefully selected the most beautiful holiday homes where you can create unforgettable memories. Located in the most sought-after spots with exceptional settings, each of our properties offers high-end amenities and services, ensuring bespoke holidays that combine comfort and luxury.
Before and during your trip, our dedicated concierge service is at your disposal to make your holiday an experience that reflects your vision, as perfect as you had imagined.
RENT A VILLA WITH VILLANOVO
Discover our exceptional villas nestled in the world's most beautiful destinations.
In Europe: Explore stunning villas in Spain, whether in Ibiza, Majorca, or along the Costa Brava. Alternatively, opt for a holiday home in France, choosing from the tranquil landscapes of Corsica, the charm of Provence, or a cozy chalet in the Alps. Italy, Portugal, Croatia, and Greece also offer incomparable options.
In Asia: Bali in Indonesia is a dream destination, as are Thailand and Sri Lanka, where luxurious villas await to make your stay unforgettable.
In Africa: Experience the unique charm of Morocco with villas in Marrakech and Essaouira, or escape to Mauritius and the Seychelles for a luxurious retreat surrounded by nature.
In the Caribbean: From paradisiacal beaches to vibrant culture, discover exclusive villas in the Dominican Republic, Martinique, and beyond.
In North America: Whether drawn to the United States or Mexico, you'll find splendid villas perfect for a luxurious getaway.
TRAVEL BOOKS
Villanovo offers exclusive travel books where you can uncover our top recommendations for restaurants, shopping, and activities. These guides will help you explore our destinations authentically, immersing you fully in their local culture and atmosphere.
LUXURY MAGAZINE
Villanovo also publishes a luxury travel magazine that regularly features exclusive holiday experiences and advice, cultural immersions, and insights into exceptional villas and unforgettable stays around the world.
Luxury and charm guaranteed
Selection of orignial and upscale luxury properties
Our catalogue of luxury villas, extraordinary houses, charming riads or high-end chalets have been carefully selected because each of these properties offers a unique experience, a fabulous setting, a particular charm or an exceptional luxury.
Kontaktoplysninger
Storbritannien
- + 44 330 684 5125
- info@villanovo.com
- villanovo.com
Summer Holidays 2026
4,5
Fremragende
140 anmeldelser
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience
Great experience, and excellent service.
Would definitely use again, highly recommend.
4. maj 2026
Besvarelse fra Villanovo
Dear Sarah,
Thank you very much for your kind feedback. We are delighted to hear that you had a great experience in Marrakech and that our service met your expectations throughout your stay.
Your recommendation means a lot, and we would be very happy to welcome you again for another stay in one of our villas in Morocco or in one of our other destinations.
Kind regards,
The Villanovo Team
Notre séjour à la villa Oléya
Notre séjour à la villa Oléya, à l’Île Maurice, a été absolument superbe. La villa est magnifique et le cadre exceptionnel.
Nous avons également beaucoup apprécié l’accueil du propriétaire, qui a été particulièrement agréable, chaleureux et d’une grande hospitalité. Cela a largement contribué à la réussite de notre séjour.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Villanovo
Cher David,
Un grand merci pour votre message. Nous sommes ravis d’apprendre que votre séjour à la villa Oléya à l’Île Maurice a été à la hauteur de vos attentes et que le cadre ainsi que la villa vous ont pleinement séduits.
Nous sommes également heureux que l’accueil du propriétaire ait contribué à rendre votre séjour encore plus agréable.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Bien cordialement,
L’équipe Villanovo
Great Staff!
Easy booking. Kind welcomes and check ins to ensure everyone is having a nice time. Truly enjoyed the experience and would book through Villanovo again.
CB
22. marts 2026
Besvarelse fra Villanovo
Dear Crystal,
Thank you for your feedback. We are delighted to hear that you enjoyed your stay in Marrakech and appreciated the support of our team throughout your experience.
We are especially pleased that the booking process and the follow-up during your stay met your expectations.
We would be happy to assist you again for a future trip in Morocco or in one of our other destinations.
Kind regards,
The Villanovo Team
I had such an amazing experience with…
I had such an amazing experience with Villanovo.
They took care of everything from the moment we landed to the moment we left, making the whole trip completely seamless.
The chef was incredible, the staff were wonderful, and our driver around Marrakesh was simply the best.
11. april 2026
Besvarelse fra Villanovo
Dear Avital,
Thank you very much for your kind words. We are delighted to hear that your stay in Marrakech was so seamless from arrival to departure.
We are particularly pleased that the chef, house staff and your driver all contributed to making your experience so enjoyable.
We would be very happy to welcome you again for another stay.
Kind regards,
The Villanovo Team
Very poor post-stay management and lack of response
Update:
Thank you for your response.
I understand that exceptional weather conditions played a role, and I do appreciate the efforts made on-site to address the situation.
However, my concern is not limited to the weather itself, but rather the overall impact on the experience and the way the situation was managed during and especially after the stay.
Several key elements of the villa were not fully available or did not meet expectations, and the overall service and coordination were inconsistent for a group of 10 people.
In addition, the lack of timely and consistent communication following the stay has been particularly disappointing.
While I acknowledge the gestures mentioned, I do not consider that they adequately reflect the impact of the situation on the overall experience.
I hope this feedback can be useful for improving both on-site coordination and post-stay customer management.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Villanovo
Dear José María,
Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations and have taken due note of your comments regarding the management of your file.
After a thorough review of the situation with our local partners, we would like to provide the following clarifications:
Weather Conditions: Your stay unfortunately coincided with exceptional weather conditions and flooding in Marrakech. These extraordinary circumstances directly affected the use of the pool and the garden. Despite this, technical teams worked to ensure the pool was operational and heated by the day after your arrival.
On-site Maintenance: The presence of staff was not related to construction work, but rather to essential cleaning and restoration efforts following the heavy rains, aimed at ensuring the property was safe and ready for your group.
Services and Transport: The charges mentioned correspond to additional services requested outside the initial contractual framework or to meet specific logistical needs of the group during the stay.
Goodwill Gestures: To compensate for the weather-related inconveniences, the owner provided full flexibility on check-in and check-out times, a massage session for the entire group, as well as complimentary laundry services and a dinner.
Finally, as a further commercial gesture, we offered a credit voucher for a future stay. We regret that this proposal, which comes in addition to the efforts already made on-site by the owner, was not accepted.
We have taken your comments into account as we strive to continually improve our service quality and follow-up processes.
Best regards,
The Villanovo Team
Besvarelse fra Villanovo
Dear Jose,
Thank you for your feedback. We are pleased to hear that you found our service reliable and of good quality.
We wish you a wonderful stay in Marrakech. Our local concierge team will be happy to assist you with any arrangements you may need.
Kind regards,
The Villanovo Team
De boeking liep uitermate vlot
De boeking liep uitermate vlot. Na het indienen van de aanvraag tot huren van de villa werd onmiddellijk contact opgenomen.en besproken wat onze wensen waren…een echte aanrader!
30. marts 2026
Besvarelse fra Villanovo
Dear Willem,
Thank you very much for your kind feedback. We are delighted to hear that the booking process went smoothly and that our team was able to respond promptly to your needs.
We wish you a wonderful stay in Italy. Our concierge team will be happy to assist you with any arrangements you may need.
Kind regards,
The Villanovo Team
Besvarelse fra Villanovo
Dear Andre,
Thank you for your feedback. We are pleased to hear that you appreciated the quality of the information provided and the responsiveness of our team.
We wish you a wonderful stay on the Costa Brava. Our concierge team will be happy to assist you with any arrangements you may need.
Kind regards,
The Villanovo Team
Besvarelse fra Villanovo
Dear Philipp,
Thank you very much for your kind feedback. We are delighted to hear that Marc was extremely helpful throughout your booking experience.
We wish you a wonderful stay. Our concierge team remains at your disposal to assist you with the organisation of your stay.
Kind regards,
The Villanovo Team
Besvarelse fra Villanovo
Dear Joachim,
Thank you very much for your feedback. We truly appreciate your kind words regarding our patience and reliability.
We wish you a wonderful stay in Provence, and our concierge team remains at your disposal to assist you with every detail of your trip.
Kind regards,
The Villanovo Team
Overall great experience and great…
Overall great experience and great service! Everything was smooth and the service exceeded my expectation especially from Marc my contact at villanovo.
26. februar 2026
Besvarelse fra Villanovo
Dear Maria,
Thank you very much for your kind feedback. We are delighted to hear that your experience was smooth and that our service exceeded your expectations.
Marc will be very pleased to know that his support made a difference during your booking.
We wish you a wonderful stay in Andalusia, and our concierge team remains at your disposal to assist you with every detail.
Kind regards,
The Villanovo Team
I’m not young
I’m not young , nor an avid computer user, however for this my 80 birthday party , they where outstanding in helping me with the rental of Villa Haby in Marrakech ♥️also with payments , the co . Villanovo deserves a 10 🌟 for making me feel happy and safe . Yours truly Kiki 🌷🌷🌷🙏
25. februar 2026
Besvarelse fra Villanovo
Dear Kiki,
Thank you so much for your heartfelt message. We are truly delighted to have been able to assist you in organizing such a special occasion as your 80th birthday at Villa Haby in Marrakech.
Your kind words mean a lot to us, and we are especially pleased that our team made you feel safe, supported, and happy throughout the process.
We wish you a wonderful celebration in Marrakech, and our concierge team remains at your disposal for anything you may need.
Warm regards,
The Villanovo Team
Best website and support staff
Your website is easy to use and certainly the one with the most choice and easy to put preferences in and refine choices.
My queries were answered promptly by Ysaline Gersan and she was of great assistance during the booking process.
14. februar 2026
Besvarelse fra Villanovo
Dear Peter,
Thank you very much for your detailed and kind feedback. We are delighted that you appreciated the ease of use of our website and the wide selection of villas available.
We will gladly share your compliments with Ysaline, who will be very happy to hear them.
We wish you a wonderful stay in Mauritius, and our concierge team remains at your disposal for any further assistance.
Kind regards,
The Villanovo Team
We booked several times with Villanovo…
We booked several times with Villanovo already. Unfortunately the Start this time was a bit disappointing since we didn‘t hear something for quite some time. Only when we contacted Riad directly the service became the quality we were used to get. From then on 5 Stars, before 2 Stars.
4. februar 2026
Besvarelse fra Villanovo
Dear Jürg,
Thank you for your loyalty and for sharing your feedback. We sincerely apologize for the delay in our communication at the start of this booking; this does not reflect the standard of service we aim to provide. We are glad that your contact with Riad has been positive.
We wish you a wonderful stay in Morocco. Our concierge team remains at your entire disposal to assist you with every detail.
Best regards,
The Villanovo Team
Besvarelse fra Villanovo
Dear Antonia,
Thank you very much for your kind words. We are delighted to hear that our team was able to consider all of your requirements and make the booking process smooth and easy.
We wish you a wonderful stay in Corsica, and our concierge team remains at your disposal for any further information or special requests.
Kind regards,
The Villanovo Team
Honest pricing
Honest pricing. Must cheaper than other website for the same Villa. But not as many choices.
14. januar 2026
Besvarelse fra Villanovo
Dear Robert,
Thank you for your feedback. We are glad to hear that you appreciated our honest pricing and found our rates competitive for the villa you booked.
We also take note of your comment regarding the range of options, and we thank you for sharing it. We will keep it in mind as we continue improving our offer.
We wish you a wonderful stay in Portugal, and our concierge team remains at your disposal for any further information or special requests.
Kind regards,
The Villanovo Team
We had a wonderful experience with Villanovo agency.
We had a wonderful experience with Villanovo. From the very first contact, the communication was professional, clear, and extremely helpful. The villa was exactly as described, beautiful, clean, and perfectly prepared for our stay.
The team was always available, responsive, and made sure everything went smoothly, which gave us complete peace of mind during our holiday. We truly appreciated the attention to detail and the high standard of service.
We would gladly book with Villanovo again and highly recommend them to anyone looking for a reliable and high quality villa rental experience.
12. januar 2026
Besvarelse fra Villanovo
Dear Majda,
Thank you very much for your kind words and for sharing your experience. We are delighted to hear that your stay in La Plagne met your expectations and that the villa, as well as our services, contributed to a relaxing and memorable holiday.
We truly appreciate your feedback regarding our team’s responsiveness and attention to detail. Your satisfaction means a lot to us.
We would be happy to welcome you again in La Plagne or in one of our other destinations, and we sincerely thank you for your recommendation.
Kind regards,
The Villanovo Team
As a start dealing with villanovo was…professional
As a start dealing with villanovo was safe and professional.
The villa they selected for me based on my budget and needs.
Family had a great vacation in the villa, the staff was very kind and respectful. The chef cooks nice breakfast and chicken tagine. Everything was tidy in the house everyday, they change the towels in the bathrooms everyday, although some were not used yet.
I dont remember how i came across villanovo but it was from my website searches. Glad i found them.
Payment was smooth, and my security deposit was refunded in less than a week.
30. december 2025
Besvarelse fra Villanovo
Dear Salem,
Thank you very much for your kind and detailed feedback. We are delighted to hear that you and your family had such a pleasant stay in the Villa Palmita.
We truly appreciate your comments about our local concierge team and the quality of the services provided throughout your holiday. We are also glad that the booking process and the refund went smoothly.
We would be delighted to welcome you again very soon for another memorable stay in Marrakech or in one of our other destinations.
Kind regards,
The Villanovo Team
Very professional
I had a fantastic experience booking a vacation rental through Villanovo. The response came almost lightning fast. I received all the information very quickly, and the communication was very professional. Thanks, Marc, for everything.
18. november 2025
Besvarelse fra Villanovo
Dear Hilde,
Thank you sincerely for your message and your kind words. We are delighted to know that your booking experience was smooth, and that Marc’s responsiveness and professionalism were helpful in preparing your upcoming stay in the Algarve.
Our local concierge team remains at your disposal for any additional requests you may have before or during your trip.
Kind regards,
The Villanovo Team
Besvarelse fra Villanovo
Dear An,
Thank you for your feedback. We are delighted to hear that you appreciated the efficiency of our local concierge teams during your stay in Mauritius.
We would be pleased to welcome you again very soon, under the Mauritian sun or in one of our other destinations.
Kind regards,
The Villanovo Team
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