Village Gym Anmeldelser 

I have been a member for over two years. After losing my source of income, I asked to cancel my membership under the exceptional circumstances clause in their own terms, which covers loss of livelihood and reduces the notice period to one paid calendar month.

I was initially asked for a termination letter from an employer. I explained that I am self-employed, so no such letter exists, and asked what alternative evidence they would accept. I was told that cancellation was not possible on that basis.

After I challenged this, Member Services asked me to send “any documentation which you believe confirms your circumstances”, without specifying what evidence would be acceptable. I subsequently provided proof of my self-employed status and personal financial documentation.

They rejected it all as invalid.
The contract does not set out any specific evidence requirements for self-employed members, yet the decision appears to be left entirely to the company's discretion. In practice, this means that a clause which exists in the terms may be impossible for a self-employed member to rely on.

Weeks later, I am still being told I must pay 90 days' notice, despite having provided the requested documentation.

I am now seeking advice from the Citizens Advice Consumer Service and asking for the matter to be referred to Trading Standards.

I have always paid my membership on time and have been disappointed with how this situation has been handled.

Staff are polite. The gym has a wide range of equipment. The facilities such as changing room, swimming, sauna, steam room and himalayan salt room appear clean. Myself and my family enjoy going to the village and is definitely worth the membership price if you go every day and use all facilities.

Maidstone ! Hot weather no air con 1 fan emailed and said there be more but none have arrived !!! With hot weather being the norm not set up for this !! Go to a gym with air con

The village gym in Bristol is a great place to go.
The staff and fitness team are super friendly, a relaxed atmosphere and spotlessly clean.
I would highly recommend

I think it’s important to state which branch is being reviewed. Reading (Caversham Bridge) is clean and organised. Staff are great especially Maddie. There’s a great atmosphere within in the gym, on the terrace and in a the bar/ reception area.

Absolutely amazing service from junior and Clare, hey were so helpful. I would highly recommend this gym, its so clean and efficient. Resh

Visited the Warrington site on the 31st July for a tour of facilities. And while these were impressive not as impressive as the pressure to take up membership there and then. I did decide to join after the tour and decided to pay £649 even though during the conversation with a staff member he said it deduce this by £30 so it would be £615. However when i went to pay it showed £649. When i asked he said it was £649, maybe that was the red flag i should have went off as he clearly lied. Anyhow i went ahead and paid. But he did mention that i had a cooling off period of 10 days but didn't mention if i did there would be admin charge of £15 which i have found out since, so not much a lie but didn't inform me.
I have since contacted the same staff member asking how long the process will take to get a refund, as well as the contact details of how to log a complaint should i not received me refund in a reasonable timeframe. I did get a reply with a timescale but no details of how to log a complaint.
So overall not a good experience. It seems the call and email you before you join yet when you want to cancel within the cooling off period they dont want to know. Not a good way to treat customers as i may have rejoined had the other gym proved not as good, but not now.
Shameful customer service all round.

Village gym leeds south. Totally messed up my membership and day pass for a friend. Every time I contacted them it was always someone different all promised to gey back to me but never did. The communication, and helpfulness is totally appalling. Phil, and ryan all they was interested in was money not my present to my friend messed up or taking me overdrawn. I would think twice before joining

The facilities are average. Have been trying to cancel membership for a few months but have had trouble with app, In the past staff have been unhelpful but thanks to Dylan he gave me a number to call and speak to an actual person. But sorry Dylan it was the wrong number! and it's been updated! Eventually spoke to Gordi he was very helpful and polite . Be aware not easy to contact about issues

Terrible gym no customer service dirty gym.
Don’t try ringing you get passed all over the place it’s horrendous they cut you off or transfer to wrong branch.

After 3 months as a member of the gym, I rate it highly. The hotel foyer area has now the added bonus of the riverside terrace for after exercise enjoyment. The pool is often quiet late afternoon so it is a more relaxed swim. Overall it feels like an upmarket environment so I am really pleased we joined. Laura on reception deserves a mention for being so pleasant and approachable at all times .

Very good gym, mostly quiet and good equipment

I am in Maidstone club. Poor booking experience. Pay GBP 78 a month and can never access the classes I like as booking app and website often dont work and give errors. Complaints are dealt with slowly if at all. Considering leaving sadly.

Terrible customer service, poor maintenance of facilites, poor communication of maintenance and in the Bristol site especially poor hygiene, the steam room always stinks and the back of the seats are slimy with mould. I've reported this issue so many times and it as never changed. Some of the Bristol staff are also very rude, one guy in particular, Huxley, was really rude and dismissive when I was injured in the pool by an unsurpervised child jumping into the fast lane and head butting me while I was swimming fast. They also lied about changes to my DD. I currently have an injury and requested to pause my membership while I recover and tey refused saying they can only pause it from September wich is an absolute joke so I;ve cancelled and wont ever be going back.

Great classes and facilities

On 1st June the booking system for classes at Portsmouth has changed to a panic at 7am to try to book. Even booking at 7am & nil seconds results in being stuck on a waiting list of 10 people - when places come up they are advertised & whoever's fastest to book gets the place whereas if you were 3rd or even 5th place before you knew you'd get a place. You can pay £16 extra a month to jump the queue - this results in members booking early & cancelling their place later resulting in this scramble. Awful & stressful - results in more time spent looking at phone day & night,scared of missing places. Bring back places in queue even if they only get 5 minutes to confirm their attendance.

I've recently returned to the gym after a 3-year break, and it's been a really positive experience. The gym has a great mix of classes and a good variety of machines, so there's plenty of choice no matter what type of workout you're looking for.

The staff are always friendly, welcoming and helpful. A special mention to Ball, who consistently provides excellent customer service and always makes members feel welcome.

Overall, it's a great gym with a friendly atmosphere, and I'd definitely recommend it.

Excellent staff really supportive especially Bal she is always happy to help anyone 🙂

I am extremely disappointed with how Village Gym / Village Hotel Reading has handled a serious complaint.

The incident took place on Sunday 12 April. I later requested CCTV footage relating to me, and the Village Gym Manager was emailed about this request on 6 June. I have a copy of that email, but I did not receive a response.

This is especially concerning because CCTV is time-sensitive and is only retained for a limited period. Because of the lack of response, I am now being told the footage may no longer be available.

I have also had to chase repeatedly for a proper response to my complaint. Instead of clear communication, I have been left feeling ignored, dismissed and treated unfairly. The way this has been handled has raised serious concerns for me about whether I was treated differently or discriminated against, and I am asking Village Hotels to properly investigate that.

What I want is simple: a clear explanation of what happened to the CCTV, confirmation of how my complaint was handled, who investigated it, why my email to the gym manager was not answered, and what Village Hotels intends to do about it.

I am posting this review because emails have not resulted in a proper response. I would welcome a direct response from Village Hotels management addressing the points above.

I was extremely disappointed with my experience at Village Hotel Southampton Eastleigh.

The service was very poor from start to finish. We waited almost three hours for our food to arrive, which is completely unacceptable. To make matters worse, when the food finally arrived, it was cold and nowhere near the standard you would expect from a hotel restaurant. It was clear that the meals had either been sitting for a long time or were not prepared properly.

There was very little communication or apology throughout the wait, which only added to the frustration. A long wait can sometimes be understandable if the quality makes up for it, but unfortunately that wasn’t the case here.

Overall, this was a very disappointing experience, and I would not recommend dining here based on the service and food quality we received. I hope the management takes this feedback seriously and improves both their customer service and kitchen standards.