Village Hotels Anmeldelser 

Bad experience at the Bristol hotel. Have contacted the hotel and customer services. They just don’t care. Wish I had looked to see the bad reviews on here before I booked

Been really disappointed with the Village hotel Cheadle. communication and trying to speak to the gym team is a battle. have been a member for along time but seriously considering leaving. I have tried to book Pt sessions cant get through the app is useless wanted a pass for a family member visiting for a few months, they don't give you any options. its not a cheap membership the whole hotel could with some TLC

The company is a scam when it comes to gym memberships I was on a corporate membership that expired and extended it for personally for 30 days I’ve now set up my corporate membership with a different gym, and after calling head office and speaking to Judd Who I have to say is probably the worst customer service operative I’ve ever experienced in my whole entire life. He was rude took no accountability for them as a company. Just tried to fob me off back to the Bracknell branch please, please please do not do business with the village or if you do be warned their scam artists. Jud refused to give me anyone to speak to a customer service said that they don’t accept phone calls. This is the type of business they are.

I have stayed at many hotels in many countries. I must admit that for a budget hotel, this is exceptional! Clean rooms, iron board + iron!!!!!! image that! BiG TV screen...bigger that the expensive hotels. The addition is the Gym and pool you have at your disposal to use when you want. The restaurant is also good and I highly recommend this hotel. The staff are welcomingly and helpful. The staff are an exceptional team! Self checkin and check out...awesome. Lots of parking spaces for your ride. I will book here and recommend that you try it..better than Premier!

Do not i repeat do not stay here absolutely horrible place and staff would of given the staff at Karen's dinner a run for their money rude and disgusting on another level

We recently stayed at Village Hotel Leeds South and were allocated a room directly adjacent to planned construction works being carried out on the hotel itself.

At around 8am we were woken by extremely loud drilling directly outside our window and against the hotel building. Workers and construction platforms were immediately outside the room. We had received no warning about these planned works either when booking or at check-in.

We complained immediately and decided to leave rather than stay our second night. Village agreed to refund the unused second night, but refused to refund the night affected by the drilling.

Their alternative offer was complimentary use of the leisure facilities, which hardly addressed the fact that the overnight accommodation we had paid for had been significantly disrupted by works the hotel knew were taking place.

I wrote back asking them to reconsider and received no further response for several days. I have therefore had to raise the transaction with my bank.

The construction itself could have been handled very easily by warning guests and allocating rooms away from the works. The way the subsequent complaint has been handled has been just as disappointing.

Jane and Tim Dominey - We could not have wished for a more perfect wedding than that provided for us by Village Hotel Portsmouth with our chosen package “All you need I Love” plus a drinks package. They went above and beyond to make our wedding beautiful and amazing. Everyone who came loved it.

From our first meeting, Natalie our wedding coordinator took us through the whole process with such enthusiasm and excitement. She was in constant contact to ensure that our vision for our day was truly fulfilled.

On the day, the venue was stunning and Tommy and Callum were there to make the day flow smoothly from Ceremony to banquet through to Evening Reception.

Village Hotel has given us so many happy memories now.

Dudley
It was not made explicit at the time of booking that we would have to pay £7.50 a day parking.

The TV in the room. Is old, has a blurred screen that is blue.

Threadbare carpets. The reception area is immaculate and all other communal areas are very run down and dirty.

It is not made explicit that the gym and leisure facilities are available to guests at an extra cost.

All in all, very disappointing. I won't be returning.

Booked Club room for one night initially...although said up to one hour earlier booking in...tried but instantly told No..changed to 2 nights..got there the male receptionist didn't even raise his head or acknowledge us..
Room.ok.but "view " was a brick wall..went out to celebrate friends birthday . Following morning left refresh our room sign out and went for breakfast which was OK. When out and returned to room in the afternoon 2ish. Room not refreshed!...spoke to same man on receptionist after he ignored me again ..asked about room..told then don't do them unless you leave out sign DOH!
I asked as we were staying 2 nights shouldn't it have refill of water coffee and towels anyway No was the reply!..
After explaining if I booked 2 single nights I would.. he said he would send house keeping...
So we meet family for food in the hotel bar and grill..no staff about to ask..but girl at bar said sit anywhere...food ok.
Staff unatentive..went back to room ..towel thrown on the bed and sign thrown.across the floor.
Following morning when for breakfast again OK.. back to room to pack..got in lift and when down doors wouldn't open waited..waited and nothing..press alarm button and it rang a telephone number..no answer...tried again..no answer my wife spent 8 months in hospital last year and suffered stress related issues..so was getting into a panic....last resort tried to get hotel phone number but don't have one!.. tried alarm
Again ..no answer!... push button of doors open nothing..same for first floor nothing..2nd floor and up we went.doors opened ..problem solved..pressed ground ..down we went ..stuck again doors wouldn't open first floor nothing..2 floor up we went doors 0pened...no more..my wife is disabled and we had to go down two flights of stairs...
When we got to receptionist female saw my wife was crying and we told her the lift problem
She was very unhappy that the lift alarm wasn't answered.
And she helped us as best she could..I said I wanted to make a complaint and told her everything that had or hadn't gone on...she promised a senior manager would contact me today...Nothing...tried to contact complaint department at Village Head office..told they don't have one!...
Really they don't have a complaint process.
You can't phone the hotel.
I will not let this go..
Today I phoned the health and safety executive...who should investigate the lift breach
And hopefully this will prompt them to make contact with me.
As originally promised.

My girlfriend and I stayed at village hotel in Farnborough, it was amazing, the staff were very helpful , the room was great, very clean and tidy, room service was good , the food was fabulous, great breakfast selection and all staff were kind and considerate and nothing was a problem for them and all very helpful
Would 100% stay here again
Wendy the manager was very very helpful, went out of her way to help and made the stay amazing
Thank you village hotel

My experience with this hotel has been extremely disappointing.

I have repeatedly informed them more than 10 times that I am experiencing serious financial hardship and cannot continue my membership. Instead of showing any understanding or attempting to resolve the issue, they have continued to send emails and payment demands, causing me unnecessary stress and anxiety.

What is most frustrating is that they appear to ignore everything I write. I have asked them multiple times to close my account, yet they continue contacting me as if my emails do not exist. This is not how customers should be treated.

In my opinion, their customer service is poor, unhelpful, and completely lacking in compassion. A company should know the difference between following up on an account and repeatedly harassing someone who has clearly explained their circumstances.

I expected professionalism and respect, but unfortunately I experienced the opposite. Based on my experience, I would not recommend this hotel or its membership services to anyone. I hope they improve the way they treat customers who are facing genuine financial difficulties.

We visited this Birmingham Walsall hotel while passing through and decided to stop for a drink and something to eat. Unfortunately, the experience was let down by the service from some members of staff.

The young lady working at the bar, who had fake looking long black ponytail, was extremely rude and appeared far more interested in her mobile phone than serving customers. We were left waiting to be served, and she also gave me several uncomfortable stares while my partner and I were eating. This made both of us feel very uncomfortable and unwelcome.

We also noticed a man who appeared to be in his late thirties, wearing a white top with a blue V, walking around looking very disinterested. His attitude did not make the atmosphere any more welcoming.

On a positive note, the young man wearing a blue T-shirt with a white V was very polite and helpful . He was a credit to the hotel and was the one member of staff who made us feel welcomed.

It’s disappointing, as the hotel itself seemed pleasant, but the attitude of some staff really affected our visit. And I am sure the village would not like their reputation ruined just because of the actions of two of their employees. possible retaining needed? As better customer service would make a big difference.

Village hotel Manchester Ashton, I train here regularly and I feel I should write to let people know the staff are very nice and friendly and I have to give a special mention to Adam who works on poolside who goes above and beyond to help people.

I stayed for one night at Village Hotel Leeds North on 28-29th June 2026. Made the first mistake by using Booking.com. Second mistake was to assume that when I registered my car number plate at reception it meant the all-night Parking fee had been paid. At no point during my check-in at a chaotic reception (or my subsequent 24 hrs stay) was I informed that because I'd used booking.com, it didn't include the 5.00 pound Parking charge. Subsequently, 10 days later I recieved a 60 pound Parking fine from the thieving "GroupNexus" group. After contacting, customer services at Village Group I was informed that 'yes' my car had been duly registered with the Hotel, but that counts for nothing. It was all my 'mistake' and that there was nothing they could do. It was then up to me to malke a formal appeal with Nexus, which unsuprisingly was rejected.
Since this shoddy experience to extort as much money out of people as possible, I have warned as many of my family and friends never to use Village Hotels. I have since noted that other patrons of Village Hotels have had similar poor experiences (see similar Trustpilot reviews).
In addition to the parking charge I also found that on a Monday morning that breakfast was been cleared away before 9am and there was no air-con in any rooms on one of the hottest days of the year.

I stayed at the Village Hotel Leeds north on 02/7/26 .
The customer service levels at this hotel are very, very poor and simply awful. The check in area is unmanned and the self check in system is totally confusing . There is someone behind a one way glass door but she only comes out to help if you knock loudly on the door and is very disinterested . The rooms are a little dated even though it’s had a lick of paint. Breakfast is served in the public bar area and finishes at the ridiculously early time of 9am! However , if you’re not there by 8:30 you’ll be lucky to get any food! I arrived at 8:50 and there was very little food available . One of the other guests informed me they started clearing the food away at 8:30! When I enquired to one of the waitresses she was completely off hand and told me “well we do finish at 9”. She then went chatting and laughing at the bar with her 2 other colleagues for the rest of the time . The three of them ignored us and watched myself and others scratching around for any bits of food that remained .
I have to exempt their slightly older colleague Kayleigh who was friendly and tried to help. She noticed what was happening and spoke to us. She then went into the kitchen to bring back some eggs and baked beans.
I noticed when we arrived the previous day the bar area was very busy. It seems therefore that this hotel prioritises the bar opening to the public as soon as possible after breakfast so they can maximise their profits.
Any guests, who they have obviously already taken money off, are therefore in the way of the staff getting the bar area ready for mid morning trade. Will not be back to this awful place !

So myself sister and her son stayed in Village Hotel Newcastle my Nephew is big fan of Village hotel and Hayle staff member on duty made him very happy by taking time out to talk to him about Village Hotel and finding him Village T shirt overall Hotel was great and very enjoyable and friendly staff

Attended a wedding reception at the Village Newcastle upon Tyne. What a fantastic stay, Lovely clean hotel very welcoming staff and the new bedrooms are beautiful. The room for the wedding reception was beautiful, lovely food. What more can I say other than the management of this hotel do an amazing job, I couldnt see anything that I would have complained about. Well done.

I recently booked a one-night stay at Village Hotel Dudley. I naturally assumed the hotel would have air conditioning, as I have never stayed in a hotel before that did not provide it. Unfortunately, this was not the case.

When I first raised the issue with staff, I was told that air conditioning was only available on certain floors. Later, this explanation changed, and I was informed that the air conditioning system was being refurbished and that there was currently no air conditioning available in the building. This was extremely disappointing and, in my opinion, should have been clearly communicated during the booking process.

Despite making a complaint, no compensation or goodwill gesture was offered. I feel that if a key facility such as air conditioning is unavailable due to refurbishment, maintenance, or a fault, guests should be informed before arrival, especially during periods of hot weather.

What made this even more frustrating was that the hotel called before our stay to offer additional services, such as booking a table for lunch, yet no mention was made of the lack of air conditioning. Had I known beforehand, I may have reconsidered my booking.

We were provided with two table fans for two rooms shared by four people, which was not sufficient given the temperature. When I asked whether any additional fans were available, I was told to check back later in the day, despite needing them at that time.

I had always considered Village Hotel Dudley to be one of the better hotels in the area, which made this experience even more disappointing. Unfortunately, my first stay fell well below expectations.

For anyone planning to stay here in the future, I would recommend asking detailed questions about the facilities available and whether they are fully operational before booking. Important information regarding unavailable amenities should be communicated clearly to guests so they can make an informed decision.

The Village Hotel in Basingstoke is so awful
So basic but not cheap and has to be the worst hotel I’ve ever had the misfortune to stay in for a start it’s a long up hill walk f try on the station,
The rooms are Travelodge standard but worst of all is the staff -the female that checked me was so rude and couldn’t less about anything and should be fired!

(Tj) was great help would recommend