Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Iegādājoties siltumnīcu secināju, ka piegādātājs uz konstrukciju kastes kaut ko uzmetis un līdz ar to alumīnija konstrukcijām ir buktes, par laimi nav lielas, bet nepatīkami. Kas attiecas uz konstruk... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Prece ir lieliskas kvalitātes, atnāca solītajā laikā, esmu ļoti apmierināta. Tomēr nācās sazināties ar klientu servisu par kļūmi rēķinā, un tur vairs negāja tik gludi - problēmas ar komunikāciju, t.k.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Опыт общения с компанией - отличный. Я заказала крышу для садовой палатки. Прислали в срок, именно то,что я заказывала. Претензий нет, одни благодарности. Прекрасный ассортимент товара. Нормальные, ад... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Несколько деталей не хватало, если сравнить с инструкцией по сборке кровати. Из-за того, что часть деталей была другой, то собирать кровать было сложно из-за несоответствия длин деталей и отверстия в... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Landhandel

Skrevet af virksomheden

vidaXL ir starptautisks tiešsaistes mazumtirgotājs, pie kura varat atrast visu, kas nepieciešams jūsu mājai, dārzam, garāžai un dari-pats projektiem. Mūsu koncepta pamatā ir plaša produktu klāsta piedāvājums, kas ļauj cilvēkiem “dzīvot labāk, tērējot mazāk”. Izmantojot vienkāršus izmaksu samazināšanas risinājumus, kas negatīvi neietekmē produktu kvalitāti, mēs spējam padarīt mūsu produktus pieejamus pēc iespējas lielākam cilvēku skaitam. Visi procesi - no produktu izstrādes un iegādes, mārketings un pārdošana, loģistika un klientu apkalpošana - ir mūsu rokās. Tādā veidā mēs pilnībā kontrolējam savu produktu funkcionalitāti, kvalitāti un izmaksas.


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

308 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Pret uzņēmumu nav pretenziju

Pret uzņēmumu nav pretenziju, bet pret piegādātāju gan- atveda sabojātu preci.

10. januar 2022
vidaXL-logo

Besvarelse fra vidaXL

Mīļā Inese,

Paldies, ka veltījāt laiku pasūtījuma pārskatīšanai.

Mums ir patiesi žēl, ka prece, kuru iegādājāties no mums, nonāca bojāta.

Diemžēl dažreiz var gadīties, ka prece tiek piegādāta bojāta, taču neuztraucieties, mēs varam jums palīdzēt atrisināt šo problēmu

Atgādinām, ka katram vidaXL pasūtījumam ir 30 dienu atgriešanas periods, kurā preces var atgriezt naudas atgriešanai. Pēc tam produktiem tiek dota 2 gadu garantija

Drīzumā nosūtīšu jums e-pastu, lai piedāvātu palīdzību šajā jautājumā.

Ar cieņu,
vidaXL

Bedømt til 2 ud af 5 stjerner

Bad communication with Cs and slow…

Bad communication with Cs and slow response

6. januar 2022
vidaXL-logo

Besvarelse fra vidaXL

Dear Anete ,

Thank you for taking the time to review your order.

We are sincerely sorry to hear about the issue you encountered with our company.

Rest assured that we are working to continuously improve our products and services.

I can see that you already spoke to my colleagues and I will be happy to step in and gather more information and more important provide solution.

I will send you an email shortly, to offer you some help with this matter.
Thank you for your time and I am looking forward to hearing back from you!
Kind regards,

Bedømt til 1 ud af 5 stjerner

Roten, dirty and scratched product!

The box was completly rotten and all the fungus from the roten box got on the sup board! Its dirty looks like the blue silicon is coming off the white in some places paddle is scratched and there are black long hair all over the board!!! I will never buy anything from you anymore and make sure other people dont do it aswell! Tried to buy something to stay in shape during the summer in the end i got heath hazard!

4. januar 2022
vidaXL-logo

Besvarelse fra vidaXL

Dear Dace ,

Thank you for taking the time to review your order.

We are sorry to hear the product arrived damaged with damaged packing.
As a reminder, every vidaXL order comes with a 30 day return period in which the items can be returned free of costs.

I can see that feedback was connected with your another order and i really hope that portable grill arrived in better condition.

We would like to assure you that we are continuously working on improvements for both our products and services.

Please do not worry about Surfboard, I will do my best solve your issue and turn not so good experience into a better one

I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,

vidaXL

Bedømt til 1 ud af 5 stjerner

I placed the order twice

I placed the order twice, but I never received an invoice or any other response from your company!
At the same time, You are asking for an review of your company, which is funny, if not sad!

27. december 2021
vidaXL-logo

Besvarelse fra vidaXL

Dear Kārlis ,

Thank you for taking the time to review your order.

We are sincerely sorry to hear that you did not receive info about placed orders. As far i can see in our system you have 2 orders but none was dispatched since there was no payment registered.

Since you selected bank transfer as payment method you should receive on your email bank details, while invoice will be available on your profile and will be send to you as soon as order is dispatched.

I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
vidaXL

Bedømt til 4 ud af 5 stjerner

Prece ir lieliskas kvalitātes, pie klientu servisa vēl jāstrādā

Prece ir lieliskas kvalitātes, atnāca solītajā laikā, esmu ļoti apmierināta. Tomēr nācās sazināties ar klientu servisu par kļūmi rēķinā, un tur vairs negāja tik gludi - problēmas ar komunikāciju, t.k. ziņojumi tiek tulkoti un atbildes tāpat. Ja nākas sazināties ar klientu servisu, iesaku uzreiz rakstīt angliski. Problēmas risināšana aizņēma apmēram mēnesi, bet atrisināts tika veiksmīgi

27. december 2021
vidaXL-logo

Besvarelse fra vidaXL

Dear Zaiga,

Thank you for your feedback.
I apologize for issues with invoice.

All invoices on our web shop are with VAT included since we are B2C orientated company . VAT invoice and VAT refund can be created if all requirements are meet.

I have sent you an email to discuss some options to help resolve the issues you're experiencing. Would you be so kind as to check this message and get back to me when possible?
I am looking forward to hearing back from you.
Kind regards,
vidaXL

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere