We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Se mere
Virksomheden har svaret
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Se mere
Virksomheden har svaret
Truth be said its something that can be done without an actual visit based on my experience. I am probably wrong (as per usual) so given 4 stars.
Virksomhedsoplysninger
Skrevet af virksomheden
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Skrevet af virksomheden
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Kontaktoplysninger
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Storbritannien
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Vibrant Energy Matters
Hi,
Thank you for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Besvarelse fra Vibrant Energy Matters
Hi Emily,
Thank you for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Useless company, dont bother
Useless I had hardly started working with them when they sent me an appointment booker on whatsapp and I couldnt use it. i then booked an appointment via the website and saw that it was a window of 4hrs 30!! So I got onto the website chat and eventually got hold of Emma who was useless. She said that they dont make appointments with smaller slots - how on earth is a busy person meant to manage this long time slot. Rubbish service - and I haven't even had the "pleasure" of them coming round to do the EPC yet...I dont hold out much hope frankly. Their "shop window" is not user friendly so I dont expect much from the follow on service.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vibrant Energy Matters
Hi Miss Crozier,
Please accept our apologies for any inconvenience you experienced with the booking link. Our appointments are within slots of 9-1 or 1-5pm however the assessor will contact you 30 minutes prior to your appointment on the day once they are on the way.
If you would like to discuss further, please contact us at CustomerServices@vem.co.uk.
Kind Regards
Vibrant
The whole experience was faultless
The whole experience was faultless, but the best part was the wonderful person who came to carry out the assessment. Definitely a five star experience. Thank you.
6. juni 2026
Besvarelse fra Vibrant Energy Matters
Hi Margaret,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service.
Excellent service had appointment within 3 days. The ECP survey was carried out at approx; 11 am had the certificate by 1530 that day.
3. juni 2026
Besvarelse fra Vibrant Energy Matters
Hi Robert,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
The gentleman from Vibrant Energy was…
The gentleman from Vibrant Energy was polite and friendly.
4. juni 2026
Besvarelse fra Vibrant Energy Matters
Hi Shirley,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very pleasant man new his job
Very pleasant man new his job , professional and efficient , great service .
4. juni 2026
Besvarelse fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service thanks quick effiecent
2. juni 2026
Besvarelse fra Vibrant Energy Matters
Hi William,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very impressed
Very impressed. Prompt arrival and informative explanation of what was going to be done during the appointment. Thank you
28. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
No problem
No problem. Polite and well mannered young man who performed his tasks without any turmoil
28. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi John,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Assessor was excellent, rest of service VERY annoying
The assessor was excellent and very pleasant - I liked him (although he did arrive half an hour before the four-and-a-half-hour slot agreed). However, the rest of the company has annoyed me quite a bit with their multiple messages - for example, on the first day after the service was contacted by my agent (which was a Wednesday, my busiest day, when I never have a moment to breathe from 7am to 11pm) I got a message from Vibrant asking me to make an appointment, and I thought "I'll do that tomorrow", but I then got two more messages that same day, and another two the next morning, before I had a chance to do anything about them. This added a lot of stress to an already stressful day. Then the sheer number of reminders about the appointment was totally unnecessary, especially as the assessor turned up outside the agreed slot anyway!
28. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi Jocelyn,
Thank you for your review and feedback.
We are sorry you experienced some dissatisfaction with the service you received. Your feedback is important to us and has been sent into our operations to discuss the volume of messages you have received.
We will work on this to ensure a smoother journey in the future.
Kind Regards
Vibrant
Great communication throughout
Great communication throughout. Arrived when expected. Thorpugh job done. Thank you
28. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi Fiona,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Besvarelse fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Besvarelse fra Vibrant Energy Matters
Hi Cherie,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Quick and easy to book appointment
Quick and easy to book appointment. Came on time. Efficient and proffesional.
9. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi Wendy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Besvarelse fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very helpful assessor
21. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Eye opening and Informative
the inspector explained how my building was being assessed and pointed out how my fittings could be classified. Felt a little pressurised on the follow up after booking my inspection but all in all the experience was efficient and informative highlighting what were pluses in the inspection
21. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi Ian,
Thank you so much for your review and feedback.
We really appreciate it and hope to service you again soon.
We also apologise for any pressure you felt on the follow up and will provide feedback to our teams.
Kind Regards
Vibrant
The gentleman who came was very polite
The gentleman who came was very polite, efficient and friendly.
I can't say that I agree with the conclusions but wasn't given an opportunity to question things.
20. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi Edward,
Thank you so much for your review and feedback.
We would like to discuss the conclusions with you so can you please send your name, address and contact details to CustomerServices@vem.co.uk and someone will be in touch.
Kind Regards
Vibrant
Person (Femi) who did the assessment…
Person (Femi) who did the assessment was very polite and just went about jis work quietly, respectfully and in a professional manner.
Ftom service side co firmatoon and remjnder was very useful.
19. maj 2026
Besvarelse fra Vibrant Energy Matters
Hi Audrey,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.