Purchased car on line from Vertu West Bromwich, so sight unseen. Jon Parker was amazing. Sent me video of car, spent time on phone going through the procedure in great detail including how my part ex... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succ... Se mere
Virksomheden har svaret
I cannot thank Harman from the West Bromwich branch enough, I saw a car i liked online but I'd never drove an automatic before or have any clue about hybrid cars, Harman spent over two hours explainin... Se mere
Virksomheden har svaret
I have a motability vehicle & had no problems, from first choosing my new car from Vertu, West Bromwich, right through swapping my previous motability vehicle for a new Ford Puma... Lella (motabilit... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Ford West Bromwich
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
New Swan Lane, B70 0NS, West Bromwich, West Midlands, Storbritannien
- 0344 659 0047
4,8
Fremragende
106 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Would never use them again
Went to the West Bromwich branch to sell my partners car. Online got offered £2000 but they were only willing to give £750. We got past from person to person as the first person who was dealing with us was more interested in selling a vehicle to another customer because they get commission. The Vertu Motors have an offer on for September of an extra £500 what they don’t tell you is that you only get that if your vehicle is under 10 years old and if it’s worth £5000 or more. Absolute joke and will advise anyone not to sell to them.
6. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good afternoon Rosey. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have terms and conditions for purchasing vehicles from customers. I will contact you directly on Monday to discuss your concerns in more detail. Kind regards, Dan Wilkins - General Manager
Excellent experience
Really good experience - no hard sell but very proactive listening. Helped me overcome my self-inflicted boundaries and reservations. Well done Vertu and Jon Parker ... I only popped in to have a look!
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good morning Sharon. Thank you so much for your kind words! We are so happy to hear that Jon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
5 star
I had a great experience at Vertu Ford West Bromwich when buying my new car. Jon Parker looked after me and was wonderful and more than happy to help at all times. Would recommend!
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good afternoon Robert. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
2nd time I’ve bought a car from these guys…
2nd time I’ve bought a car from these guys, and for the 2nd time, I’m not disappointed. Jon and Ian were very helpful, explaining things clearly at every step. I’m very happy with my purchase.
29. august 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Jon & Ian were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Feel ripped off and driving unsafe car
Had a few issues when purchasing a second hand Ford fiesta from the Birmingham branch but eventually they sorted all issues and I purchased a service and warranty plan from them.
Just over a month after having the car an airbag warning light came up, I rang up the West Bromwich branch to get it booked in and was offered a date over a month later- I didn’t think this was great service as surely an airbag issue is a safety issue!! Anyway few days before it was due in the light went off and stayed off so I cancelled the appointment,
The warning light then came back on a week later so I called to book it in again, again was covered an appointment over month & 1/2 later.
At 4pm the day before I was due to bring it in- I received a call from the service team advising it wouldn’t be covered under warranty as apparently airbags can be tampered with by the customer!!! I’d love to know how,
So now I’ve got a fiesta I paid over £10k for that I’m scared to drive and paying for a warranty & service plan that they are obviously going to avoid carrying out any work. - I was told I should of read the hand book!! - because I obviously planned that an airbag warning light would come on!!
Really not happy and so dissatisfied with whole experience of dealing with Vertu motors.
I have emailed one of the managers at the Birmingham branch to see if they can do anything.
18. august 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford West Bromwich
Good afternoon Jenny, Thank you for taking your time to leave this review, I am sorry to hear that your experience has left you feeling this way, Please can you contact me on Daniel.Wilkins@vertumotors.com and we can discuss further, Kind regards, Daniel Wilkins, General Manager.
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