Really great experience with Vehicle Multimedia Systems. They were very communicative throughout and made the whole process easy. Ray was great on site and helped replace the Android screen in my... Se mere
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Se, hvad kunderne siger
"VMS is undoubtedly the go-to car media shop for all your needs. Mr. Ray, the owner, and his second in command, Mr. Jay, provide impeccable service. They're honest, kind, and passionate, ensuring ever... Se mere
Virksomheden har svaret
Ray was very friendly and had the box installed within 30 mins. I now have fully functional CarPlay whilst still being on the OEM BMW screen. Transitioning between the car’s system and the CarPlay is... Se mere
AVOID AT ALL COSTS PLEASE!!!!!!!!!! Brought a device APRIL !!!!! JUNE we still have no product or installation. All items and accessories. Paid £500 . Received nothing . Constant chasing of t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!
Kontaktoplysninger
Bridge View Court, 19 Grange Rd, SE1 3BT, London, Storbritannien
- 0808 188 9019
- contact@vehiclemultimediasystems.com
- vehiclemultimediasystems.com
4,5
Fremragende
141 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Excellent service
Excellent service , had apple car play installed and a front and rear dash cam fitted , would not know that it was not a factory installation, no visible cables and works perfectly.
27. december 2025
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Top bloke this is I would deffo…
Top bloke this is I would deffo recommend him for his services
6. januar 2026
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Couldn't recommend anywhere else to go…
Couldn't recommend anywhere else to go honestly. My car was stripped by thieves and I had to replace all the parts including the wiring. Everything is now back in and rewired, working as expected. If you need anything doing on your car, you won't be disappointed if they can do this.
1. januar 2026
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Ray was brilliant
Ray was brilliant — fixed my dash cam quickly, gave great advice on upgrading my infotainment system, and helped with a few other issues too. Honest, knowledgeable, and far better priced than other service centres. Highly recommend.
30. december 2025
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Reverse camera and CarPlay install
Ray fitted reversing camera and CarPlay on my 3 series 2016 touring in under an hour. Excellent work and would definitely recommend Ray. Thanks very much!
29. december 2025
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CarPlay upgrade.
Had CarPlay system fitted for My Alfa & I couldn’t be happier with the whole experience. From ordering to install the process was so straight forward.
Great bunch of lads who explained everything as it was happening, would highly recommended to all.
14. december 2025
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I upgrade my Mercedes Android…
I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and easy to use. Thanks VMS and the engineer is really good and explains everything. The best guys in Manchester.
2. december 2025
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When the engineers eventually got to…
When the engineers eventually got to site they did a brilliant job. Replaced my broken unit, then took me through the replacement unit.
Thank you.
10. november 2025
5* service
Ray is a great guy, fantastic service and fantastic price! Very knowledgeable guy. After having Apple CarPlay in cars for the past however many years and being told by at least 15 coders that it wasn’t possible to activate, Ray activated it on my car within 15 minutes.
23. november 2025
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X5 DRL/PARKING LIGHT FAILURE Replacement and Re-coding.
Ray is very professional, efficient, and personable individual - very knowledgeable and I highly recommend him.
23. november 2025
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Tread carefully…
Tread carefully…
All seemed well until January (steering wheel controls failed) the company effectively ignored my requests at the time and well life moves on, it’s not my only car etc etc
Now my head unit has died after 14mths, upon contacting the company afresh it transpires they are unwilling or indeed able to service the products they sell and I’m sure it’ll turn out that they are in fact bargain basement Ali-express tat.
Such is life, like I say tread carefully and to rub a little salt into the wound the company flatly refuses to speak with me, hence this review.
Am off to the Jaguar and Audi forums now…
Edited to add subsequent to reply.
You did not offer a discount against a new unit and I quote “We can take £50 from the traditional installation cost of the screen (£160) and offer travel-fee free mobile installation”
2 I did not ask for a free device quote “Any discount? It’s only 14mths old.”
3 for missed communications check your what’s app starting 9th November and then you went quiet on the 9th January.
4 when requesting to speak to a manager the response was and I quote “I've already spoken to him about this, he would tell you the same thing”
As I say tread carefully.
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vehicle Multimedia Systems
We’re genuinely sorry to hear you’ve had a negative experience, but we do feel it’s important to clarify a few key points.
Your unit is now over 14 months old and therefore well outside of its warranty period. As stated at the time of purchase, we’re unable to offer free replacements or repairs once the warranty has expired. In addition, the model you have is now discontinued and the motherboard is no longer serviceable, meaning repair isn’t technically possible.
Even though we are under no obligation to do so, we still offered you a discount and reduced installation cost on a new upgraded system as a goodwill gesture.
Regarding your claim of contacting us in January, we have no record of receiving any communication from you. Had we received it, we would have responded promptly as we do with all customers.
We always strive to support our customers fairly and transparently, but we also have to work within our warranty terms and technical limitations. Please do not expect us to give away free products with threats on leaving bad reviews.
Really happy they installed flawlessly…
Really happy they installed flawlessly no exposed wires or anything like that I would definitely recommend!
20. september 2025
Avoid! Using cheap products from Ali express for a fraction of the price! Broken equipment, poor customer service
Where do I begin?
I am absolutely furious with my recent experience having an Android screen, reverse camera, and front/rear dash cams fitted to my car! Immediately after installation, the screen failed to connect to my phone and the car’s entire audio system stopped working, including the reverse sensors and every single noise the car use to make, nothing! Completely quiet. To make matters worse, both dash cams only power on when a door is opened which is completely useless, since they don’t work while actually driving which I thought was the point?
Out of frustration, I looked up the hardware online and found every single component on AliExpress for a fraction of what I was charged. Feeling completely ripped off, I emailed the company to ask about their massive mark-up and wasn’t surprised when they replied: “We could charge 1000% in theory.” That level of arrogance is unbelievable.
I am now over a thousand pounds out of pocket, with an Android screen that failed within 24 hours and dash cams that serve absolutely no purpose. Instead of receiving support, I was met with rudeness and dismissiveness!
If you value your money and sanity, AVOID THIS BUSINESS AT ALL COSTS. They are happy to overcharge for cheap products and clearly don’t care about after-sales support or the quality of their installation.
Just to clarify, front & rear dash cams are £55 on aliexpress. I was charged £170
The android screen is £170 on Ali express. I was charged £430!
I appreciate businesses need margins. But when you’re buying and fitting absolute garbage into peoples cars, you expect a little more quality? Maybe im mad!
I’ll be paying a proper company to rip this utter shit out!!
30. august 2025
Uopfordret anmeldelse
Besvarelse fra Vehicle Multimedia Systems
We're genuinely sorry to hear about your frustration, and we appreciate the opportunity to clarify a few key points.
Our technician completed the installation and setup of your Android screen, reverse camera, and dash cams, and confirmed everything was functioning correctly at the time of handover. Shortly after, you contacted us via WhatsApp regarding system issues, which we promptly addressed the same day. Our team guided you through the necessary steps to restore functionality—steps that were required due to changes made to the system settings after installation. As confirmed by yourself, everything was working when the engineer eft and only after you changed the settings you changed the configurations, which we still supported you through.
Regarding your concerns about pricing: we understand that online marketplaces like AliExpress offer lower-cost alternatives. However, these products often differ significantly in hardware quality, software compatibility, and warranty support. It's like getting a iPhone 16 over a iPhone 10, completely different hardware's/softwares which customers won't necessarily understand. Our pricing reflects not only the product itself but also the convenience of local installation, direct technical support, and peace of mind from working with a UK-based company. We stand by the value we offer, including same-day assistance and post-installation guidance. You had the option to go with China brands before you ordered from us why didn't you? It's worth noting that you had the option to purchase directly from overseas suppliers prior to placing your order with us. Choosing a UK-based provider like ourselves typically reflects a preference for local support, warranty coverage, and professional installation—benefits that aren't always guaranteed with international purchases.
We’re disappointed that despite our efforts to resolve your concerns, you've chosen to publicly misrepresent the situation, and every time we have support you, you have decided to find another excuse to raise, ultimately trying to make us look bad. We always aim to support our customers—even when issues arise from user modifications—and we believe our response to your case reflects that commitment.
Regarding your comment "utter shit" about the installation, it's worth noting that you expressed satisfaction and enthusiasm when the work was completed. Had you raised any concerns at that time, our engineers would have been more than willing to address "utter shit" immediately and ensure everything met your expectations.
Just had my rear parking sensors fitted…
Just had my rear parking sensors fitted on my car, Ray and his team (Antony & didn’t catch the other guys name) did a great job I’m so happy they also fitted my new car stereo for me too as Halfords in Portsmouth wouldn’t do it, being an old car it needed new wiring too and the guys gave extra time to get it done for me, great guys I’m pleased with the work would highly recommend, I’ll definitely use again
Michelle
31. august 2025
Uopfordret anmeldelse
A seamless experience all around
A seamless experience all around. The Customer Service team was outstanding, offering clear advice on the product and the delivery process. Once the screen arrived on schedule, installer Ray was fantastic. He was efficient, completing the installation in just over an hour, and took the time to walk me through the new system's features. The price may be on the higher end, but the exceptional service and expertise make it a great value.
20. august 2025
Uopfordret anmeldelse
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