Vanpowers Anmeldelser 

Terrible company to try to contact. After months, they did contacted me about what they referred to as the "car". I just wanted to return the bike. No. They still haven't told me how to initiate a return. I don't see how there is a future for this company, at least not in the US.
They do have it together enough to fight a chargeback l initiated. Their claim that they have been very helpful is absolutely false.

I have bought 3 VanPowers bikes and they are all great! I had an issue with a connector cable that got cut and the service team responded and sent me a new cable. The bike is fixed and running again. My Grandteton Ultra is a great bike and does very well in the mountain terrain. I would recommend these bikes to anyone.

I absolutely love my new bike - the Vanpower city urban pro. It is comfortable and much quieter than I expected. I initially had trouble registering the bike. That was annoying, however, they did fix it within a couple of days. I am now fully connected. I look forward to riding this bike as much as possible while the weather permits.

Got my bike in 4 days ago, been trying to register with the App, the App says the bike frame number is not correct so it will not let me register it. Fed up after days of trying to get in touch with them with no response. Buyer beware, stay away as Customer support is the worst.

My bike fell over. I can't unlock my bike because I don't have the part when I contacted the company and gave them my address to get a new part because I I thought that since I purchased insurance it would move the process right along. Needless to say, 3 months later I have not received the part. They actually wrote the wrong address down after I confirmed the address through six or seven emails and gave them the correct address. They forgot one number on my address and it has to get sent back to sender. This is the most frustrating place I've ever dealt with in my life. The sense of urgency does not work at this place. There is no customer service. I'm left with a $1,800 piece of junk that I can't use. I hate it. I hate it. I hate it. I hate it. I hate it and there's nothing I can do so basically, I feel like I was sold a lemon

Horrible customer service. Can’t get in touch with a real person to discuss the issue with our brand new bike. Now they want us to ship it back at our expense! Be aware of this company. We will be disputing with our credit card company.

Buyer beware. Since September 2025, I've been trying to obtain the mandatory UN 38.3 Test Summary for the battery that came with my Vanpowers e-bike. Vanpowers provided the documentation for an additional battery I purchased, but despite numerous requests and conflicting explanations, they have never provided the documentation for the original battery. Their phone number only returns a busy signal, and without the required paperwork I cannot ship the battery to Europe, leaving me with an unusable bike frame. This raises serious questions about compliance and customer support. offered them to send the report directly to the dangerous goods company. they have been ignoring me ever since. impossible to get a hold of them on the phone. I would stay away.

IMPOSSIBLE TO GET A HOLD OF ANYONE FROM CUSTOMER SERVICE VIA EMAIL CALLS ETC. issue w brand new bike and impossible to get anybody to communicate with. EXTREMELY DISAPPOINTING . Hopefully they see this and call me. 973-986-7080. Horrible customer service. Really upset

This is the WORST company

If you are reading the reviews, run and do not purchase anything from this company.

I ordered the Grand Teton Pro a week ago. Once it shipped I stopped getting any updated on the shipment status. I tried calling their number multiple times and no one ever answered. I emailed them and no response.

The bike finally arrived but the box was beat up as well as it was completely open, the cardboard flap was taped but it broke open.

Upon inspection I could clearly tell this item had been a returned item as they're was supposed to be 3 plastic straps keeping the box closed but they're was none, it had just been retaped and even that take broke open and the box wasn't sealed when it arrived.

After looking through what was in there, it was missing the assist switch which turns on the bike, so I could not even turn it on, rendering it completely useless.

It also had the incorrect handlebar, whoever returned this item switched out the Grand Teton Ultra handle bar which is not compatible.

The next issue was the battery, completely dead on arrival. I tried to charge it, I left it plugged in for over an hour and nothing, just a dud.

This company is awful and sends out defective products.

I am doing a chargeback as I have every right to not pay for a trash product that was not as described and defective.

I have been trying to contact the company to purchase a bike. I've tried to call, numerous emails, numerous chats. Nothing. I'm now afraid to buy the bike since others are having problems getting responses after their purchase. It's a disappointment since I love the look of the bike but zero support. Guess I'll keep looking cz I'm not gonna buy now.

Customer service has been quite disappointing. After submitting a request, I received no confirmation email acknowledging receipt. Four days have passed with no response or follow-up whatsoever. Calling customer service proved equally unhelpful — the representative simply took my message and promised to forward it, but nothing came of it. I will update this review once the situation progresses, but so far the experience has been well below expectations.

Bike is fine.

Customer Support does not exist. This is a newer version Cycanon and there is no support on the menu options.

I tried online at their website. It has been a week with no response. Not even a "we received your information" email.

Ive been trying to purchase a bike from them for 3 weeks. Received a sale advertisement from the company for a Grand Teton pro for $899. I clicked on the ad to purchase it but only saw a price that was much higher. Went back to look for a code on the ad but found none. Tried calling.....no answer. Tried chat.....no answer. Tried email......no reply. Have continued for 3 weeks daily but no response. All the while, continuing to receive the same ad.

I love my Vanpower city urban . Great ride, comfortable, easy, quiet and awesome performance. The price is reasonable for what you get. Everything looks and feels like good quality.
After buying the bike and receiving it I received an offer online for $200 less of the price I paid. I contacted the customer service and they gave me $200 credit.
Excellent customer service.

Order a e bike model lsgvp11, and display wasn't working properly. After a day the display stopped working. I send multiple emails and not even one response back from them. I also called the customer service number. He took my info and told me to check email in 24 hours. I received my bike mid March, and today is April 16 and no words yet. I would try to get refunded but don't know how to go about returns since they won't contact me. I had to go to Amazon and order a new display to be able to use bike. Don't understand why I had to come out with extra cash for display when it's a new bike. Still waiting for a response.

The bike fails every time I bring it to the South Carolina coast for vacation. The support will only communicate via email, not over the phone. The language barrier is high, the response via email is often not related to the problem I have reported. The bike would not turn on, one of the proosed solutions was for me to video the frame of the bike! The throttle shuck on while the bike was parked, VanPowers had no suggestions for a cure. Do not purchase if using near ocean or lake. Do not pruchase if you expect any help or support with problems. I had such high hopes for this bike, extremely disappointed, it totally fails to operate way too often

My City Vanture has become the perfect campus and commuter companion—light, simple, effortless. It takes the utility single‑speed and elevates it with just the right amount of power. The Gates belt drive is smooth, stays clean, and is low maintenance. Despite the minimalist vibe, the geometry hits that sweet spot where the bike just fits, delivers 40 miles of real‑world range with a mix of flats and hills between Boulder and Denver. It’s easy to carry, comfortable to ride, easy to live with, and has a stealthy “is that even an e‑bike?” presence that surprises everyone who comments about it. It’s my Buff Bike—my stealth e‑fixie—and it’s absolutely FTW!

My bike broke down.
At Vanpowers they recommended to buy a new battery.
So I transferred 370 euro to Linemart in Germany.
They would send the new battery.
I paid om 12 december 2025.
Since than i sent serveral e mails but no reply at all!
I just received the battery. That was because a local dealer contacted his supplier. He contacted Linemart in Germany. They 'forgot' about me. That can happen not problem. Now i realize the importance of a well functioning aftersales department.
Tip for Vanpowers: install an automatic mail replay. So customers know why they do not get their mails aswered.
The bike it self is great and i have had a better experience with their aftersales before.
Still the one star rating on Trustpilot is suitable for this situation.
Ronnie.

Love my City Vanture. Light, good range, and traditionalists don’t recognize it as electric!

I recently had en error code on my Ebike and ended up needing to replace the battery. Evelyn and the customer service team made the whole process smooth and stress-free. They responded quickly to my questions, quickly diagnosed the error, and kept me updated every step of the way. I couldn’t be happier with the experience and now back on the road again.