Disgusting service. DO NOT use. Was quoted a price online, paid the deposit. Then received an email stating to call to validate insurance. Premium then went up £300. I stated I did not wish to proceed... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I left a review last week that said this business was shocking. However, I was stunned by the brilliant service I received to put things right. This matters since things sometimes go wrong. When the... Se mere
Virksomheden har svaret
My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Se mere
Virksomheden har svaret
Alex Burgess gave a 5 star service. Asking every detail to get the correct price and then getting an amazing discount applied to make the yearly price over £600 cheaper than the existing insurer rene... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Kontaktoplysninger
Storbritannien
- vanlinedirect.co.uk
4,1
God
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
great service
22. juni 2026
Besvarelse fra Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you received great service from us. Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for your lovely review and for your recommendation, it truly means a lot to us! We are really pleased to hear that you found us helpful. Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you received good service from us. Thank you for choosing us, and we look forward to looking after you!
Easy to follow online instructions…
Easy to follow online instructions backed with talking to an advisor
On the phone. Easy to view portal when you want to look at all your details. discount freebies, able to print out insurance documents, great price. Great cover.
21. juni 2026
Besvarelse fra Van LineDirect
Thank you so much for your wonderful review! It is really great to hear that you found the whole process so straightforward, from the online instructions through to speaking with our team, and that the portal has made managing your policy so convenient. We are also really pleased that you are happy with the price and cover. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had an excellent experience with us. Thank you for choosing us, and we look forward to looking after you!
Worked really well
Worked really well, fair prices too with proper communication on the telephone. Trusted company
15. juni 2026
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! It is really great to hear that you found our prices fair and our communication clear and professional. Being a company that our customers can trust is something we genuinely care about, so it is really rewarding to hear that come across. Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you received great customer service and found us helpful. Thank you for choosing us, and we look forward to looking after you!
I got an English guy call me back and I…
I got an English guy call me back and I could understand every word!
Actually helped me get the price down.
It’s like going back 30 years
Thank you
17. juni 2026
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that we were able to help get the price down for you. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for your lovely review and for your recommendation, it truly means a lot to us! We are really pleased to hear that you found the whole process so fast and easy. Thank you for choosing us, and we look forward to looking after you!
Quick quote
Quick quote. The person I spoke very polite and went through everything brilliantly
17. juni 2026
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that your quote was handled so quickly and that everything was explained so brilliantly. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our service brilliant and fast. Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Samuel was such a great help and made such a positive impression. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Fraudulent, heavy sales tatics,
After receiving two quotes from Compare the Market, we have continued to Van Line Direct to complete the insurance policy. On both occasions we were directed to call to validate the policy [even though we had been quoted, accepted and paid a deposit] The sales gentleman then starts the whole process again, on the first occasion I was lied to, it was implied that I had inputted the incorrect model on the comparison site and the insurance would coast an additional £600. On the second occasion [of which I should have known better and used a more reputable company] the sales person again took me through the whole process and tried every angle possible to increase the policy, at which I put the phone down. DO NOT USE
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Van LineDirect
Dear Mrs. St. Quinton,
Your feedback was incredibly concerning for me to read, and I sincerely apologise for your negative experience with the two quotations you sought from us.
I have tried calling you a number of times but was regrettably unable to speak with you directly. We take comments like yours and customer experience very seriously, and remain committed to making amends.
I can see that you obtained two quotations from us. The first did not account for your motoring conviction history, and the second involved a No Claims Bonus that you were not entitled to. I am sorry that this resulted in such a frustrating experience.
We do have a verbal validation procedure in place that involves going through the information provided online with one of our representatives. This is an important process for both ourselves as a regulated insurance brokerage and for you as a customer, as it ensures that the information on your policy is accurate and correct. Without this, customers can face claim rejections, and insurers can cancel or void policies entirely. The process is designed to get everything right from the outset.
We do guarantee our online rates where the information provided is accurate, but where discrepancies are identified, we are unfortunately required to provide a revised quotation based on the correct information. This can sometimes result in a change to the premium, depending on how the updated information affects the risk profile.
I have sent you an email so that we can address this matter directly, and I genuinely hope that I have been able to demonstrate our commitment to resolving this fairly and to your satisfaction. Your experience is incredibly important to us, and customer feedback genuinely helps us to continue improving.
If you ever need anything from Van LineDirect in the future, please do not hesitate to contact me directly and I will make sure you are well looked after.
I really do hope that we have the opportunity to serve you again in the future with a much smoother experience. Have a lovely week ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
I cancelled my policy on the same day…
I cancelled my policy on the same day as taking it out as I found cheaper. This was 2nd June. I was told I would receive my refund within 2 hours. I did not receive it. I have called them 5 or 6 times now and been told the same thing each time - yes it’s been cancelled and you will receive your refund in the next 2 hours. One call handler supposedly escalated it to management who would issue this refund personally whilst I was still on the phone. It’s now been 13 days and still no refund. Meanwhile I have continued to be bombarded with texts and emails telling me to validate my policy or it will be cancelled. I cancelled it on the same day as taking it out. So clearly there is a major issue in the customer service department. It was a substantial amount of money. Very disappointing and left me feeling powerless. No idea how I’ll get this money back.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Van LineDirect
Dear Ms. Bean,
Thank you for taking the time out of your morning to speak with me. It was a pleasure speaking with you, albeit under the circumstances of your review.
I am really glad to hear that you are satisfied with the outcome and that your refund has now been received. I do sincerely apologise once more for the service you received and for the delays you experienced. That is not the standard we strive for, and your experience is genuinely important to us as a business.
Your feedback is also greatly appreciated, as it helps us to continually improve our service, and I do hope that we have the opportunity to look after you again under much more positive circumstances in the future.
If you ever need anything from Van Line Direct, please do not hesitate to ask to speak to me directly. I will make sure that you are well looked after.
Wishing you a pleasant day ahead, and stay safe in the heat!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that everything was explained so clearly and that you had such a pleasant experience on the phone. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our service helpful and reliable. Thank you for choosing us, and we look forward to looking after you!
Very professional and good at their job…
Very professional and good at their job happy to be insured by this company
9. juni 2026
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our team professional and that you are happy to be insured with us. That genuinely means a lot! Thank you for choosing us, and we look forward to looking after you!
Besvarelse fra Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our adviser so knowledgeable and professional. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Very pushy sale tactics
Very pushy sale tactics, trying to say my insurance premiums will go up on other broker websites when i went through the process ( which they didnt ), then when I decided I will pay annually they added £100 on, monthly payments added 50% interest onto the insurance policy also! Then they laughed down the phone, totally unacceptable would not recommend!
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Van LineDirect
Dear Mr. Hopewell,
Thank you for taking the time to share your feedback, and please accept my sincere apologies for your experience. What you have described is certainly not acceptable, and I am truly sorry that your call with us left you feeling this way.
I want to assure you that we would never deliberately set out to increase a customer's premium, and I would genuinely appreciate the opportunity to explain the difference between paying annually and by instalments. I am sorry if this was not communicated clearly or sensitively enough.
I am also very concerned to hear about the manner in which you were spoken to. That is something I would like to address internally, and I take that feedback very seriously.
I did attempt to call you this morning to discuss your concerns directly and work towards putting things right, but unfortunately I was unable to get through. It would mean a great deal to me if you would return my call at your convenience so that I can address everything properly.
We genuinely care about your experience, and your feedback helps us to continually improve our service. Thank you for your patience, and I do hope we have the opportunity to look after you in the future with a much smoother experience. Have a great day ahead and stay safe in the heat!
Yours Sincerely,
Charlie Byrne
Van LineDirect
⭐ 1 Star stay away if you can
⭐ 1 Star
My experience with Van LineDirect has been extremely disappointing.
I took out a policy in April 2026 and later cancelled it in June after multiple premium increases during the policy period. The policy started with one monthly price, was increased, then increased again, and I eventually cancelled when I was informed of a further significant increase.
Following cancellation, I received a settlement including a £417.95 “Reclaimed Inception Discount” and an outstanding balance of £186.19.
My main concern is transparency. I carefully reviewed the policy documents, payment schedules and documents available in the customer portal, but I could not clearly identify this discount or understand how the figure had been calculated.
When I contacted customer services, I spent a significant amount of time trying to obtain a simple explanation. Different documents were referenced throughout the call, and it was extremely difficult to identify exactly where the alleged discount was disclosed. The portal contains numerous schedules, amendments and policy documents, making it confusing for customers to locate important information.
I am not disputing that companies have the right to apply contractual terms. However, I believe customers should be able to clearly see and understand any discount that may later be reclaimed, as well as receive a straightforward explanation of how settlement figures are calculated.
I have now had to raise a formal complaint simply to obtain documentary evidence and a detailed breakdown of the figures involved.
Based on my experience, communication, transparency and document accessibility need significant improvement.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Van LineDirect
Dear Mr. Munoz,
Thank you for taking the time out of your afternoon to speak with me about your experience. It was a pleasure speaking with you directly about the issues you faced and working towards a resolution that you were satisfied with, although I apologise once more for your initial experience.
We take customer feedback very seriously and are committed to your satisfaction.
If you ever need anything from Van Line Direct in the future, please do not hesitate to contact me directly. I will ensure that you are well looked after.
We look forward to serving you again in the future, and wishing you a pleasant weekend ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Dette er Trustpilot
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